BMW of Arlington

I could not be more disappointed with this dealer. I bought a CPO from them in April 2011 and while I love the car, their customer service is absolutely terrible. After buying the car, I have had a few bought a CPO from them in April 2011 and while I love the car, their customer service is absolutely terrible. After buying the car, I have had a few issues (for example, I had paid to have a few extra things done to or modified on the car... Different rims, etc...) When I tried to call to set up the appointment, it was impossible to get in tough with someone about it. Once I finally did get in touch, every single person I had to talk to was extremely rude. I cannot believe this is an authorized dealer. Pathetic. More

I had a horrible experience with Mini of Dallas the weekend before we drove over to Mortiz MINI in Arlington,and was pleasantly surprised. Brian McNultry was low pressure, straightforward and accomodat weekend before we drove over to Mortiz MINI in Arlington,and was pleasantly surprised. Brian McNultry was low pressure, straightforward and accomodating. I would highly recommend this dealership based on my test drive experience. Brian helped me deside the Mini of my choice let me test drive 3 different vehicles to compare. He also answered all my questions very honestly with absolutely no hesitation. The overall experience was very pleasant. More

I've had all my service performed through Moritz. My service adviser has always been a great help and is the reason I take my car there. Any time I've had any issues with service, he's been accommodati service adviser has always been a great help and is the reason I take my car there. Any time I've had any issues with service, he's been accommodating and helps me out. He's friendly and pleasant to work with. More

The team at Mortiz is simply amazing. They "get it." They're professional. They are not blowing smoke or trying to upsell. They know their product inside and out. The only thing that I'd change is it." They're professional. They are not blowing smoke or trying to upsell. They know their product inside and out. The only thing that I'd change is to have their service center open earlier so that I can drop off the car on the way to work. More

I purchased my new MINI Countryman in January and it has already been in the shop twice. They have had to replace the same part twice. That is not the worse of it, the last visit cost me $900. The front already been in the shop twice. They have had to replace the same part twice. That is not the worse of it, the last visit cost me $900. The front cup holders in the car have plastic spikes to keep the cup in place but they also puncture styrofoam cups. Twice I had a cup punctured and it did spill in the car. I had no idea the liquid that spills seeps through the cupholder and into the wires connected to the gear shifter. They said that since there was a spill I had to pay for it. This is totally unfair. I did not put in those cupholders and puncture the cups. I think that Moritz should have looked into this issue further and not just passed the buck or the charge to me. In the end I was basically told not to use the cupholders. Imagine that cup holders that you should not put a cup with liquid in. I was told that even water would damage the wires again. I am very disappointed most of all. More

My son bought his first BMW from Doug Mayberry in 2003. He was so impressed with Doug and his new previously owned vehicle, I purchased one also about 3 months later. I have purchased 2 BMWs from Doug and He was so impressed with Doug and his new previously owned vehicle, I purchased one also about 3 months later. I have purchased 2 BMWs from Doug and plan on upgrading next year. When my car has required service, I'm given a very clean car. Repairs are discussed and pricing,if necessary, with me before the work. Somethings are not always clear to me about what's going on with my car, but Eric makes sure I understand before he proceeds. Doug and Eric are only two employees that I have bonded with, but everyone at the dealership are friendly and go out of their way to assist me. More

Tamika was great to work with. No pressure, no annoying 200 follow up phone calls to get us to buy. She let us buy on our own time frame. Very knowledgeable about car and how it works. Everyone from fin 200 follow up phone calls to get us to buy. She let us buy on our own time frame. Very knowledgeable about car and how it works. Everyone from finance to manager to sales were GREAT, and very aware of our time. They did not waste it with games, as most dealers do. I recommend this dealership to everyone I know. I will buy again from Moritz. More

Bonnie Shinsky is a huge selling point for Moritz BMW. I have purchased eleven new cars in my lifetime, two from Bonnie, and this one(along with my first dealing with Bonnie) was by far the eaiest and most have purchased eleven new cars in my lifetime, two from Bonnie, and this one(along with my first dealing with Bonnie) was by far the eaiest and most pleasant expericene I have every had. She knows her product and works hard to please the client without using any high pressure tactics. This type a buying experience goes a long way in distinguising the Moritz dealership and separating it from the majority of car dealerships in the Metroplex. Also, the financing portion of the buying experience, handled by Robb Leyda, was exemplary. More

Work performed on my Mini was done instantly, with professionalism and a sense of care for my problems. My service agent was very "tuned" in to making my experience very satisfactory. During the short professionalism and a sense of care for my problems. My service agent was very "tuned" in to making my experience very satisfactory. During the short wait, we were offered beverages and a very nice waiting area with an HD tv. It was a comfortable visit from start to finish. More

Price was very competitive and process was extremely smooth leading up to and concluding the buy transaction. Only negative is they are a little far from my home. Valet service is available for schedu smooth leading up to and concluding the buy transaction. Only negative is they are a little far from my home. Valet service is available for scheduled service (15K service, etc) but not routine failure repair maintenace. More