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BMW of Arlington
Arlington, TX
1,152 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,152 reviews
July 29, 2023
Service rep Edna was rude. .not welcoming. I brought 3 cars for oil change today. Mine and both sons. They also said she was rude. Robert was great! .not welcoming. I brought 3 cars for oil change today. Mine and both sons. They also said she was rude. Robert was great! More
by nathanericlehew
Employees Worked With
Edna
July 27, 2023
This dealership may be great with new cars, but I would ABSOLUTELY not trust them by buying a used car from them. Bought a used vehicle from them that had an engine defect that could not be fixed (reporte ABSOLUTELY not trust them by buying a used car from them. Bought a used vehicle from them that had an engine defect that could not be fixed (reported it to them within a few weeks of purchase). They would not do anything to fix it. Refused to answer voicemails and calls for weeks until finally agreeing to install a new engine at "cost." Which ended up not being true. Avoid this dealership if you want to feel good about a used car purchase and trust that you have a good car when you drive off the lot. Unbelievable to see a dealership so intent on taking advantage of people and not even attempting to fix a defective vehicle that they sold and that had a serious issue when it was on their lot. More
by timcox.stl
Employees Worked With
Tom
July 27, 2023
The level of service fir my vehicle in response to the stated problem was extremely poor, time for repair was unacceptable and the level of customer service was the worst I have ever received from this co stated problem was extremely poor, time for repair was unacceptable and the level of customer service was the worst I have ever received from this company. I will no longer use this company for servicing my vehicle. More
by ghowardking
Employees Worked With
Tony - Service Advisor and the Service Manager
July 26, 2023
Best car buying experience! Mo and Chen weee great!! Chen came to the house and set up our garage opener and completely elevated our experience. Mo and Chen weee great!! Chen came to the house and set up our garage opener and completely elevated our experience. More
by Vchavda
Employees Worked With
Mo and Chen
July 25, 2023
I no longer can trust this location. I received the oil change, brake fluid change, and cooling system recall on 7/15/2023. It took me almost 3 hours and the clerk Brenda Garcia is very I received the oil change, brake fluid change, and cooling system recall on 7/15/2023. It took me almost 3 hours and the clerk Brenda Garcia is very rude and impatient with my questions. On the way home, I noticed the heat indicator went up far more than usual and the smoking smell appeared inside my car. I opened the hood and found the coolant cap was completely left open and the coolant fluid spilled all over the engine making a big mess under the hood. I called Mr. Chung right away and Mr Chung sent the technician, Brian S. who was my technician at the store, to come to my house to fix the problem. Brian did refill a lot of fluid and I came back to 2 days later for them to check the entire car. They did not find any problem after the overheat. However, the new technician refilled the fluid up to the cap, exceeding the max level. I had to go to Home Depot to buy a tube to drain the fluid down to where it is recommended. I find that the staff here are very careless and reckless when it comes to taking care of your expensive cars. What if you don’t check after them, you are not a car person you may end up with very expensive repairs from their careless job. I am very disappointed. I have reached out to their general manager Mo Saleh but he’s never responded back to me More
by Simon Nguyen
Employees Worked With
Brenda Garcia, Brian S,
July 24, 2023
The Service Director at BMW of Arlington, Chuong Nguyen and his team consistently provide me with outstanding service when I have my BMW serviced! Always exceeds expectations!! and his team consistently provide me with outstanding service when I have my BMW serviced! Always exceeds expectations!! More
by Randy Whitaker
Employees Worked With
Chuong Nguyen - ??????????, Marcus Gibbons
