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BMW of Arlington

Arlington, TX

4.5
1,164 Reviews

1105 East Lamar Boulevard

Arlington, TX

76011

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Showing 1,164 reviews

November 28, 2020

I was disappointed by my experience with this customer service department. The representative who helped me was polite & friendly & also took it upon himself to authorize items of service to my vehicle More

by Gigee
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Skye Day
November 04, 2020

I would like to recommend this dealership and service department to anyone needing a new/used vehicle or work done to their existing vehicle. There was a situation that occurred yesterday and BMW of More

by Anthonyy29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcus Gibbons
Nov 13, 2020 -

BMW of Arlington responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

August 29, 2020

My 2020 X3 with 4500 miles has been sitting at the dealership for a month now . Car has been promised to be back in our driveway many times . This car has had some serious problems and shouldn’t even More

by bushmasterdoc
Recommend Dealer
No
Employees Worked With
Marcus Gibbons
Sep 16, 2020 -

BMW of Arlington responded

We're sorry that after further attempts to resolve your concerns that we were unable to meet your expectations.

August 13, 2020

Another exceptional service experience at Mini of Arlington! I just had another exceptional service experience at Mini of Arlington! Carlos (my service advisor) and Omar (the technician) were both fantastic! I More

by billyx@sbcglobal.net
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos and Omar
Sep 02, 2020 -

BMW of Arlington responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

March 31, 2020

Satisfied customer I initially purchased an X5 SUV and realized the very next day the vehicle did not have the comfort access feature I was expecting. I thought I would More

by simellaprowell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry Coleman, Al, Margaret Hong
Apr 02, 2020 -

BMW of Arlington responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

January 04, 2020

Went in for an oil change. my car told me it was 1/2 full of oil. when my car was returned to me after service, it was still sitting on 1/2 full of oil. Huh? i asked Corey Hill about the infraction and he a More

by Anthjacks
Recommend Dealer
No
Employees Worked With
Antares
Feb 22, 2020 -

BMW of Arlington responded

Thank you for your feedback Anthjacks. I apologize if your oil level was below acceptable parameters. We follow BMW guidelines but that does not mean we couldn’t have made an error. I have spoken with my Shop Foreman and he asked that you come back for a free oil change. He’d like to go over the process with you to make sure we do it to your complete satisfaction. Please give me a call at (817) 436-5700 to schedule your next appointment and I will do my best to make sure we get right for you this time. Michael Coleman – General Manager

November 14, 2019

Stay away! I was an out of state buyer and had been in touch with 2 people (nia and justin) from the dealership through emails and text messages. They ran my cre More

by Hasan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nia and Justin
November 01, 2019

I am absolutely disappointed with this dealership. I am disappointed with Mercer, Nia and Terry. The deal was a solid one; however, the fact that no one returned a phone call or stated what was needed is b More

by Jsemyh
Recommend Dealer
No
Employees Worked With
Terry, Nia, Mercer
October 12, 2019

Bad customer care I am an owner of 750li. I have been a customer of BMW Arlington for several years. Unfortunately after they decided to implement an oil leak issue, ba More

by zainbal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Barney, Rachelle
August 24, 2019

Great Car, Great Price, Great Service, Stellar Experience Thanks to the staff of BMW/Mini of Arlington. Worth the drive from McKinney! After a number of dealers that had me shopping online, I found Chelsea More

by JulieC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chelsea
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