BMW of Arlington

Great Car, Great Price, Great Service, Stellar Experience Thanks to the staff of BMW/Mini of Arlington. Worth the drive from McKinney! After a number of dealers that had me shopping online, I found Chelsea Thanks to the staff of BMW/Mini of Arlington. Worth the drive from McKinney! After a number of dealers that had me shopping online, I found Chelsea and she and the manager made sure we had THE dream car we wanted, at the payment we could afford. In fact, after we agreed to a number, they went back and fought for better financing and that dropped our APR and monthly payment to the exact number we'd humbly requested (just refinanced our house and our credit had taken temporary hit.) Plus, the manager scored a ride for Juniper. She's still dancing. Seriously, I detest the dealership experience. BMW/Mini of Arlington changed all of that. Have you ever agreed to numbers and had the staff come back with BETTER numbers? This does not happen. I give them 5 stars for every part of the experience. Family plans a new purchase in months or so and there's only one place we'll shop. Kudos, BMW/Mini of Arlington. You have raised the bar for sales and service. More

Turn Lemons to Lemon aide: It is not that we may fall down in life, but the positive way we stand back up. I brought my 2003 Mini Cooper to BMW Mini of Arlington and got engine It is not that we may fall down in life, but the positive way we stand back up. I brought my 2003 Mini Cooper to BMW Mini of Arlington and got engine repairs performed. The repairs did not correct the issues with my engine. I emailed the General Manager Michael Coleman a letter late Sunday evening 6-9-2019. Mr. Coleman called and left a voicemail Monday 6-10-2019 prior to noon. I got the message too late to return the call. He then called Tuesday 6-11-2019 morning and we spoke about my request for resolution. Michael Coleman advised he would have the Manager of the Service Department Dustin Moore call to discuss the mechanical and diagnostics. I must admit that the condition of my breaks prevented a complete test drive to assist with the technical diagnostic process. Dustin Moore called 15 minutes later and agreed to my request for resolution immediately. The management at BMW Mini of Arlington, handled my request for resolution in a speedy, respectful, compassionate and professional manner. More

Bluetooth in my 2009 BMW 323 would not pair with my Samsung I made an appointment which was easy and met with John in the Service Dept. He himself took my phone to my car and had it paired in less than 5 minut I made an appointment which was easy and met with John in the Service Dept. He himself took my phone to my car and had it paired in less than 5 minutes!! Kudos to JOHN!! Even the price was right...... zero! More

Service center Friendly staff, over saw what was being done and related it back to us, felt like our car was in good hands to see that everything would be taking c Friendly staff, over saw what was being done and related it back to us, felt like our car was in good hands to see that everything would be taking care of and that we felt comfortable with what needed to be done More

Service is always great Antares Guy ! The service at this dealership is superior to any in Texas . Good job, keep it up and Thank you. I will only take my BMW to this dealership, they ar The service at this dealership is superior to any in Texas . Good job, keep it up and Thank you. I will only take my BMW to this dealership, they are professionals! More

5 day oil change I took my Mini in for the first service the morning of January 26, 2018. It was returned to me the evening of January 31. On the afternoon of the 26 I took my Mini in for the first service the morning of January 26, 2018. It was returned to me the evening of January 31. On the afternoon of the 26th my vehicle was backed out of the shop by a MINI technician into another customer’s car. I did not see the damage. The rear bumper was sanded, primed and painted. I was generally displeased when learning of the incident. I was told people are human and make mistakes from time to time. I still believe more care could have been exercised in moving my car out of the service bay. More

Darian Jackson Mr. Jackson is a real Genius!!! His customer service is second to none. He was helpful and patient. This type of courteous service will keep me comi Mr. Jackson is a real Genius!!! His customer service is second to none. He was helpful and patient. This type of courteous service will keep me coming back. More

2018 Mini Experience From start to finish the process of purchasing my 2018 custom Mini was a great experience! Cody Cox was the salesman and was a great help to me. He pi From start to finish the process of purchasing my 2018 custom Mini was a great experience! Cody Cox was the salesman and was a great help to me. He picked me up from the airport, had paperwork ready, answered all my questions and went through each part of the car with me! I couldn’t have asked more from Cody as a salesman and a person! I would highly recommend Cody Cox and BMW Mini of Arlington! More

Great Buying Experience This was my first experience with a BMW / MINI dealership and I wasn’t sure what to expect. I was very pleased with the experience! I didn’t feel pr This was my first experience with a BMW / MINI dealership and I wasn’t sure what to expect. I was very pleased with the experience! I didn’t feel pressured at all. Pedro Alicea was very knowledgeable about the options and each vehicle I was interested in on the lot. He was very patient about answering all my questions - and offered a lot of information I didn’t think to ask about. I definitely felt like a valuable customer! More

Mini of Arlington - Pedro Worked with Pedro to buy my MINI countryman. Pedro was awesome to work with, very helpful, patient and professional. I had not initially planned to Worked with Pedro to buy my MINI countryman. Pedro was awesome to work with, very helpful, patient and professional. I had not initially planned to purchase from this dealership based on previous interactions. Working with Pedro and learning that the dealership was now under new ownership swayed me to have an open mind. I’m glad I did. Experience was very positive start to finish and with every member of staff. If you are in the market for a MINI, give this dealership a shot. You will be treated with respect and no pressure. I really have appreciated the service and responsiveness after the sale as well. Some dealers say they want to build relationship but I truly believe these folks mean it. More