BMW of Arlington

BMW of Arlington Great experience with this dealership! My salesperson, Benjamin Song, really went above and beyond to be helpful with my sale. This is my 6th BMW an Great experience with this dealership! My salesperson, Benjamin Song, really went above and beyond to be helpful with my sale. This is my 6th BMW and is by far the best experience I've had a dealership in years! The BMW genius and general manager were awesome as well. Can't wait till their remodel is done! Highly recommend! More

Went in for a test drive and left with it I just went in for a test drive since I have always been an owner of SUVs; Cat was there to greet and meet - and had the car with all I had asked. Nex I just went in for a test drive since I have always been an owner of SUVs; Cat was there to greet and meet - and had the car with all I had asked. Next thing I knew I was driving off with my new mini cooper! The afternoon flew by and I did not even realize I was buying a car. Her and Tony made it seem so easy and fun in purchasing this car. Definitely sending her name to all of my contacts! More

Kat Adams at mini of Arlington We turned in our lease , Tony and Kat did an Amazing job getting us into a BRAND NEW MINI COOPER CLUBMAN! With a price that matched our budget! I woul We turned in our lease , Tony and Kat did an Amazing job getting us into a BRAND NEW MINI COOPER CLUBMAN! With a price that matched our budget! I would absolutely recommend this dealership: thank you mini of Arlington 😊 Josh and Angela Maples More

Came in to see our options and they totally went above and b Great energy from start to finish during the entire transaction cat was great! She was knowlegable and don't made sure we were taken care of. Great energy from start to finish during the entire transaction cat was great! She was knowlegable and don't made sure we were taken care of. More

Best buying experience I was looking for a new vehicle, and the BMW X1 got my attention. Since the firsts visit and first moment my salesperson, Benjamin , was the greatest I was looking for a new vehicle, and the BMW X1 got my attention. Since the firsts visit and first moment my salesperson, Benjamin , was the greatest I have ever had. He understood my needs and showed me the options best fulfilled those needs. He walked me through the process and made it smooth and easy for me. Great buying experience at BMW of Arlington. Thank you Benjamin and the team More

Arlington BMW Ben was great and got us into the vehicle we wanted at our price. I will recommend my friends to Arlington BMW. Great job Ben and Arlington on BMW!! Ben was great and got us into the vehicle we wanted at our price. I will recommend my friends to Arlington BMW. Great job Ben and Arlington on BMW!! More

Great place! Easy to buy with very knowledgeable sales people! Everything was done so that I would not waste my time at the dealership. All the process was easy a Easy to buy with very knowledgeable sales people! Everything was done so that I would not waste my time at the dealership. All the process was easy and fast. More

Great experience Benjamin Song at BMW of Arlington was a pleasure to work with. He did all the legwork and found exactly what we were looking for. He took care of all Benjamin Song at BMW of Arlington was a pleasure to work with. He did all the legwork and found exactly what we were looking for. He took care of all of the details and made the process of buying a new car fast and simple. More

"Outstanding and Exceptional Service with Jeremy Ports!!!" After my horrible experience with customer service and super rude management of BMW Plano I decided to use BMW of Arlington. I am absolutely delight After my horrible experience with customer service and super rude management of BMW Plano I decided to use BMW of Arlington. I am absolutely delightful and have an incredible experience with Jeremy Ports Service Consultant. Jeremy is awesome, very professional, knowledgeable, dedicated and caring. He explained everything that was happened and keep me in the loop. Excellent approach technical service with Chris Collins who took me for a ride and carefully check all car problems from my list. If you are looking for the best service please call Jeremy Ports. I am truly delighted to have such a quick, easy, smooth and pleasant experience with respect and quality repairs!! Thank you Jeremy Ports and Chris Collins, you are the BEST!! More

BUYER BEWARE BMW Arlington I took my 2006 BMW 650I convertible to BMW Arlington for an oil change and to diagnose a problem with the GPS and a seat belt sensor. BMW Arlington I took my 2006 BMW 650I convertible to BMW Arlington for an oil change and to diagnose a problem with the GPS and a seat belt sensor. I spoke to Joshua Boller Service Consultant, this man was super nice and very helpful, an unbelievable employee. BMW Arlington had my car for 2 days, the service was done to my car and I was given several quotes for repair work for different things. One, I was informed that I had an oil leak from the front upper oil pan and given a $1750.00 quote to repair this leak. Another, I was given a $1400.00 quote to repair some wiring that had been “cut” I was told. I declined those repairs as it is an older car with more than 100,000 miles on it so I didn’t want to put that kind of money into it. I drove the car very little over the next few months, watching the oil level when I did use it. On 2/16/2017, a friend that owns an auto repair shop and I were talking and he said let’s put your BMW on the lift and see that oil leak. I took it to his shop and watched him lift the car. Under the car you could see oil spray down the center of the car and oil dripping from the front of the engine. He shined a flashlight up and you could clearly see the oil coming from the front of the valve covers, dripping down the engine. He said “That’s not an upper oil pan leak”. He took the car off of the lift and removed the air breather cover and clearly visible was oil coming from the front of the valve covers. He showed me where 3 bolts on each valve cover were loose and where a socket had knocked the dust from the bolts and all 6 bolts were loosened to allow oil to leak from the covers. He tightened these bolts and cleaned the oil from the engine and “Presto” NO MORE OIL LEAK. He also looked in the trunk, (Something I hadn’t done) and showed me where the wiring harness to the trunk lid had several wires cut. These were exposed and the rubber protection covers had been cut away and were lying in the trunk. All of the plastic rivets were removed and missing. All of the trunk interior covers were removed and hanging loose. NONE of this was that way when I took my car to BMW. I was so disturbed by what I had seen. My friend said it looked to him like the wiring and oil leak were done on purpose to cause the oil leak and run up the price at BMW. He suggested that I go to BMW and talk to the service manager because if someone that worked for him had done that he would want to know and he would fire them. On 02/17/2017, I went to BMW Arlington and walked in and talked to Joshua Boller. I had him look up the quotes and informed him of what had occurred and he assured me that he did not believe that anyone at BMW would have done that. I said that as a courtesy to the dealership I wanted to bring it to their attention. I DIDN’T WANT ANYTHING, I was disturbed by what I had seen for myself and felt that going there and informing them was a courtesy to them because they may have a problem and don’t know it. I didn’t want someone else to be a victim. Had I blindly authorized the work, it would have cost more than $4000.00. I asked him to get the service manager so I could talk to him and he did. I do not remember the man’s name when he introduced himself to me as the Service Manager, because he immediately gave me attitude. I relayed the story to him and he all but called me a liar, he even insisted “I’m not calling you a liar, but that didn’t happen here.” I told him NO ONE ELSE HAS BEEN IN THAT CAR EXCEPT BMW. He said even the suggestion of what I was saying was “repulsive”. I told him that I was just informing them to be alert because they may have a problem that they were not aware of. He was extremely curt and rude. Nothing like how I had been treated by ALL of the other employees at BMW that I had spoken to. He told me that he had looked up who had worked on my car and said HE is “One of my team leaders”, I do spot checks on all of my people and they do excellent work and no one would risk their “$100,000.00 job to do that, they all do excellent work”. I asked him to come to my car parked outside and I showed him inside the trunk where everything is disconnected and removed lying in the trunk and asked I asked him “Is this the kind of excellent work your team leader does?” He simply turned and walked away. I then left the dealership. I have never been treated like this before and was embarrassed that I had even involved Joshua Boller, he is an excellent employee. I believe he was embarrassed as well and I apologize to him here for even involving him. The service manager was arrogant, rude, condescending, and should be reprimanded. Had this man simply said thank you for the information and stated he would look into it they would still have a customer, but he didn’t. I have seen people with hundreds, even thousands of dollars in their pocket caught shoplifting, most of the time for minor items! Why would they do that? Who knows? If this service manager is so naïve to think that there is not a possibility that someone working there could have done this, then HE should be replaced. I am convinced after personally looking at the evidence and seeing what they tried to sell me in repairs that someone at BMW is doing something they shouldn’t be doing in service and repairs. Was the oil leak “created”? Were the wires cut there? Is this a “One person issue” or does it go deeper? I paid more than $500.00 for the diagnosis and feel like I was taken advantage of. I will never use BMW Arlington again and will provide my story and opinion to all that will listen. Don’t blindly accept huge repair bills, get a second opinion, it saved me thousands of dollars. I have posted this because I feel that everyone should be aware of ALL OF THE INFORMATION. BUYER BEWARE More