BMW of Arlington

Purchase of a Certified Pre-Owned 528i We came in to the dealership, drove the car, and agreed upon a price to be finalized when we were able to inspect the vehicle in-person after the deal We came in to the dealership, drove the car, and agreed upon a price to be finalized when we were able to inspect the vehicle in-person after the dealership formally certified that the car met the BMW Certified Pre-Owned ("CPO") standards. During our negotiations, we pointed out that the tires appeared to be fairly worn and not what we would expect from a CPO vehicle. However, the dealership assured us that the car would be checked over and would meet the CPO standards. Once we received notice that the car was "certified" and ready for pickup a few days later, the dealership sent over the final, signed CPO checklist for our review and we saw that they only replaced 1 of the 4 tires despite all 4 previously looking fairly worn. Once we arrived at the dealership to look over the car with our salesperson (Ric Ramirez - who was new to the dealership, but was helpful), it was obvious even from using a penny to estimate the tread that there was not even close to required CPO depth. Brian Carpenter, sales manager, subsequently came out with a tread measurement tool and then called the service manager who also confirmed our findings that NONE of the four original tires met the CPO standards. After spending about three additional hours at the dealership due to this tire issue, we ended up getting all four new tires on the car and completed the purchase. We will likely never know whether this was a deliberate attempt to avoid replacing tires in order to save money or if someone inexperienced and unsupervised completed the CPO evaluation/checklist on the car. Either way, the CPO checklist was signed off on by multiple employees. In addition, the sales manager assured us that the tires were fine when we inquired. If we had not researched the BMW CPO tire standards and measured the tires ourselves, I would have been stuck buying 3 additional new (and very expensive) tires in a few months. I understand from Yelp and other online reviews that the dealership has suffered significantly from bad customer satisfaction. Our salesperson assured us when we asked about the situation that the dealership had taken several steps to rectify the problems identified. However, my experience only reinforces the other customer experiences and the apparent ongoing problems. As someone who manages personnel in a business focused on customer satisfaction, I only hope this constructive criticism can lead to positive change in the future. More

Great service Scott Wallace were absolutely great to deal with .He gave me great information on the car and very helpful .show me new program of the automobile Scott Wallace were absolutely great to deal with .He gave me great information on the car and very helpful .show me new program of the automobile More

Jacob Miles and the team at BMW of Arlington were absolutely wonderful to deal with. I received insightful information while making my decision on the model I wa and the team at BMW of Arlington were absolutely wonderful to deal with. I received insightful information while making my decision on the model I wanted and features. Over the time I was reviewing vehicles, the dealership researched other locations that had similar features in their fleet. The genius with the dealership painstakingly led me through the features on my new X5 and was extremely patient in answering my questions. I will gladly refer family and friends here for their car purchases. More

Best car buying experience ever! Debbie Wilson and everyone else I dealt with at the dealership did a fantastic job. I couldn't have asked for a better experience. They have a custome Debbie Wilson and everyone else I dealt with at the dealership did a fantastic job. I couldn't have asked for a better experience. They have a customer for life. More

Seamless and Easy Debbie was very friendly, very professional and made our process very seamless and easy. She has very good communication and is careful to make sure s Debbie was very friendly, very professional and made our process very seamless and easy. She has very good communication and is careful to make sure she understands your wants and needs. More

Ahmed Ali I leased my first BMW i3 from Ahmed Ali at BMW at Arlington. Great service from him. I will definitely refer my friends to this dealership, and espec I leased my first BMW i3 from Ahmed Ali at BMW at Arlington. Great service from him. I will definitely refer my friends to this dealership, and especially Ahmed Ali, if they are considering purchasing/leasing a BMW. I recieved outstanding customer care. More

Always makes time to answer my questions Bonnie is great to deal with. She's never pushy and always makes time to sit and answer my numerous questions and assists with good advice and options Bonnie is great to deal with. She's never pushy and always makes time to sit and answer my numerous questions and assists with good advice and options. More

Bonnie Shinsky ~ a class act I bought my first BMW from Bonnie Shinsky at Moritz BMW (now BMW of Arlington) in 2001. Since then, I've purchased 6 cars from her. She is a pleasur I bought my first BMW from Bonnie Shinsky at Moritz BMW (now BMW of Arlington) in 2001. Since then, I've purchased 6 cars from her. She is a pleasure to work with. She is honest and makes the purchase stress-free, providing you with all the details before you sign on the dotted line. I will always deal with Bonnie in the future. More

I was an outstanding buying experience I visited this dealership, five time before purchasing a vehicle from this dealership, I never felt pressured or uncomfortable throughout the entire p I visited this dealership, five time before purchasing a vehicle from this dealership, I never felt pressured or uncomfortable throughout the entire process. The salesman Ahmed Ali was outstanding to work with, he stayed in contact with me in between visits, He a pleasure to work with and I would recommend to anyone looking to purchase a new or used vehicle contact Ali before going anywhere else. More

Great experience! Just bought a X5 from this dealership and had a great experience! Ahmed and Jacob was very knowledgeable and helped me thru the process of ordering my Just bought a X5 from this dealership and had a great experience! Ahmed and Jacob was very knowledgeable and helped me thru the process of ordering my car! More