BMW of Arlington

Excellent Service "Mercedes ML350 to BMW X5" We have been driving Mercedes SUV for a fee years but due to bad services we decided to try out BMW. Ahmed quickly found "Mercedes ML350 to BMW X5" We have been driving Mercedes SUV for a fee years but due to bad services we decided to try out BMW. Ahmed quickly found a vehicle that met our needs. He was able to get me the best deal possible on the X5 as I was shopping dealers for price. He was very professional and friendly. He also coordinated for me to drop my car off to my home and had a porter drive me back. This New BMW X5 was a surprise for my wife (Birthday Surprise). Even got me a bow for the car. I am very happy with Ahmed and he did his best in providing excellent service and will definitely recommend my friends and family to buy from him and BMW of Arlington. More

Bonnie Gets it Done! Bonnie has been our "go to" person at BMW of Arlington for a while. She is very capable and a great listener to what you are needing in a car. Bonn Bonnie has been our "go to" person at BMW of Arlington for a while. She is very capable and a great listener to what you are needing in a car. Bonnie understands the BMW system from car searching to financial. She searched and found the perfect car for us. It came quickly and was detailed to perfection. Bonnie made sure the car was the right one and ready to drive. We appreciate her hard work each time we need her. More

Great Fast Buying Experience This is the second BMW X3 I have purchased from this dealership. Both experiences were a pleasure. They worked with me to reach a fair trade in valu This is the second BMW X3 I have purchased from this dealership. Both experiences were a pleasure. They worked with me to reach a fair trade in value as well as a great price on my new vehicle. I will return when the time comes for another BMW. More

Got the car of my dreams Patient service from my sale women while we searched to find the perfect fit.excellent Custer service and priced just right. Every time I walk into th Patient service from my sale women while we searched to find the perfect fit.excellent Custer service and priced just right. Every time I walk into the dealer, I feel appreciated. They go over the top to welcome each customer and assure you don't leave without 100% satisfaction. More

Purchase of a Certified Pre-Owned 528i We came in to the dealership, drove the car, and agreed upon a price to be finalized when we were able to inspect the vehicle in-person after the deal We came in to the dealership, drove the car, and agreed upon a price to be finalized when we were able to inspect the vehicle in-person after the dealership formally certified that the car met the BMW Certified Pre-Owned ("CPO") standards. During our negotiations, we pointed out that the tires appeared to be fairly worn and not what we would expect from a CPO vehicle. However, the dealership assured us that the car would be checked over and would meet the CPO standards. Once we received notice that the car was "certified" and ready for pickup a few days later, the dealership sent over the final, signed CPO checklist for our review and we saw that they only replaced 1 of the 4 tires despite all 4 previously looking fairly worn. Once we arrived at the dealership to look over the car with our salesperson (Ric Ramirez - who was new to the dealership, but was helpful), it was obvious even from using a penny to estimate the tread that there was not even close to required CPO depth. Brian Carpenter, sales manager, subsequently came out with a tread measurement tool and then called the service manager who also confirmed our findings that NONE of the four original tires met the CPO standards. After spending about three additional hours at the dealership due to this tire issue, we ended up getting all four new tires on the car and completed the purchase. We will likely never know whether this was a deliberate attempt to avoid replacing tires in order to save money or if someone inexperienced and unsupervised completed the CPO evaluation/checklist on the car. Either way, the CPO checklist was signed off on by multiple employees. In addition, the sales manager assured us that the tires were fine when we inquired. If we had not researched the BMW CPO tire standards and measured the tires ourselves, I would have been stuck buying 3 additional new (and very expensive) tires in a few months. I understand from Yelp and other online reviews that the dealership has suffered significantly from bad customer satisfaction. Our salesperson assured us when we asked about the situation that the dealership had taken several steps to rectify the problems identified. However, my experience only reinforces the other customer experiences and the apparent ongoing problems. As someone who manages personnel in a business focused on customer satisfaction, I only hope this constructive criticism can lead to positive change in the future. More

Great service Scott Wallace were absolutely great to deal with .He gave me great information on the car and very helpful .show me new program of the automobile Scott Wallace were absolutely great to deal with .He gave me great information on the car and very helpful .show me new program of the automobile More

Jacob Miles and the team at BMW of Arlington were absolutely wonderful to deal with. I received insightful information while making my decision on the model I wa and the team at BMW of Arlington were absolutely wonderful to deal with. I received insightful information while making my decision on the model I wanted and features. Over the time I was reviewing vehicles, the dealership researched other locations that had similar features in their fleet. The genius with the dealership painstakingly led me through the features on my new X5 and was extremely patient in answering my questions. I will gladly refer family and friends here for their car purchases. More

Best car buying experience ever! Debbie Wilson and everyone else I dealt with at the dealership did a fantastic job. I couldn't have asked for a better experience. They have a custome Debbie Wilson and everyone else I dealt with at the dealership did a fantastic job. I couldn't have asked for a better experience. They have a customer for life. More

Seamless and Easy Debbie was very friendly, very professional and made our process very seamless and easy. She has very good communication and is careful to make sure s Debbie was very friendly, very professional and made our process very seamless and easy. She has very good communication and is careful to make sure she understands your wants and needs. More

Ahmed Ali I leased my first BMW i3 from Ahmed Ali at BMW at Arlington. Great service from him. I will definitely refer my friends to this dealership, and espec I leased my first BMW i3 from Ahmed Ali at BMW at Arlington. Great service from him. I will definitely refer my friends to this dealership, and especially Ahmed Ali, if they are considering purchasing/leasing a BMW. I recieved outstanding customer care. More