BMW of Arlington

Well worth the trip :) BMW of Arlington (formerly Morritz) was touted by our friends as being a professionally run dealership with many long time employees.... And although BMW of Arlington (formerly Morritz) was touted by our friends as being a professionally run dealership with many long time employees.... And although it isn't fancy, it was well worth the trip :) From the time we walked in the dealership and were greeted by Justin Kirkwood (the Salesman), the whole experience was both enjoyable and "pain free". Also F& I Director Robb Leyda worked to find us the best interest rate without try to sell us something that we were not interested in or did not want. Both gentilemen made us feel comfortable and confident that we were at the right place to buy our car. More

Poor Customer Service These guys overcharged me $362 on a warranty covered item-Had to go through many hoops to get my $ back- Kept my car 3 days and was unable to get ins These guys overcharged me $362 on a warranty covered item-Had to go through many hoops to get my $ back- Kept my car 3 days and was unable to get inspected- my rental car was filled w 1/2 tank gas- Many excuses by many people- Not happy at all- I was told by others to beware of the service department so I went in with a watchfull eye. Glad I did cause $362 was an overcharge . Since BBB was consulted Mini has supposedly credited my account. Dealer had to order my tires.I was given a long list of reasons why the dealer does not stock a common tire. More

A slam dunk I've bought a lot of cars in my day and this deal was by far the easiest. Not much more to say--they make you feel like you are the most important cus I've bought a lot of cars in my day and this deal was by far the easiest. Not much more to say--they make you feel like you are the most important customer they've ever serviced. More

Purchased a preowned Cadillac SRX last March. After driving it for about a month I started noticing tire wear on both front tires. I took it to my mechanic and was told both front tire hubs were bad. driving it for about a month I started noticing tire wear on both front tires. I took it to my mechanic and was told both front tire hubs were bad. I took the car back to what was Moritz to have the repairs done for free since I had only had the SRX for a month. I was told that I would have to cover the costs. I finally negotiated it to where they would fix it for free if I paid for the parts. I was out for the parts and two new tires. Not a fun experience. Never going back there again even with new owners More

This is my third BMW from Moritz and I have to say that I keep coming back due to the EXCEPTIONAL service I receive each and every time from Doug Mayberry. He is always willing to answer any questions or con keep coming back due to the EXCEPTIONAL service I receive each and every time from Doug Mayberry. He is always willing to answer any questions or concerns no matter WHAT TIME or how MANY times I call him. If there is an answer and he doesn't know it he will get it, if their is a car that he doesn't have he will find it. When interacting with Doug I don't feel like I am interacting with a "salesman" but with a friend that can not be taught:) I have referred numerous people to Moritz and always tell them to ask for Doug as he will make sure that he does his best to take care of what you are needing. His dedication, do diligence, and work ethic represents true class and professionalism for Moritz and for that reason I will not go anywhere else:) He is an amazing asset to the Moritz BMW family:) Your Loyal Customer, Nadya Poux More

Working with John and Ed was great, they made the experience as smooth as possible from the price to the service. This is my second car buying experience with Moritz and I absolutely plan on going ba experience as smooth as possible from the price to the service. This is my second car buying experience with Moritz and I absolutely plan on going back for my next. More

We purchased a Cadillac originally and were not happy. We let Jon and Doug know and they have gone out of their way to help us replace the vehicle so we were satisfied. We appreciated the consideration We let Jon and Doug know and they have gone out of their way to help us replace the vehicle so we were satisfied. We appreciated the consideration and the time they gave us to hear our concerns and make sure we were happy with our purchase. Thank you Doug, Jon and Moritz BMW. You have customers for life in us! More

The reason why I purchased my X1 BMW was because John Alexander was so helpful in helping me decide what type of vehicle I needed within the BMW family. We special ordered my X1. It came in earlier than Alexander was so helpful in helping me decide what type of vehicle I needed within the BMW family. We special ordered my X1. It came in earlier than promised. I previously purchased a pre-owned BMW from Moritz in 1998 and that transaction went well and their service department was fine although I only had to use them once. John Alexander really follows up and watches out for his customers, It is rare to receive the kind of quality sales service John provides. I cannot say enough good things about John, Also John helped save me an additional $1000 by locating my Ultimate Drive voucher for me. He also assisted me in getting a fair price on my trade in. If you are looking for a fair easy transaction, work with John Alexander when you buy your next BMW. Thanks John ! Joan G More

David Decker, my client advisor, was very easy to work with and professional in his dealings with me. Answered a lot of my questions and helped me greatly figure out how best to end my lease and buy a ne with and professional in his dealings with me. Answered a lot of my questions and helped me greatly figure out how best to end my lease and buy a new 7 series while maximizing savings on sales tax. He was also very responsive to my phone calls and just an overall pleasure to work with. Recommend him highly for anyone else in the DFW market looking to buy or lease a new BMW. More

I easily navigated dealer web site and located vehicle I liked and obtained additional details via chat. Victor Noble called me per request and provided uselful information, which highly influenced my decis liked and obtained additional details via chat. Victor Noble called me per request and provided uselful information, which highly influenced my decision to visit dealership the next morning. Victor warmly greeted me and provided excellent customer service resulting in my purchase. Tony Canady provided excellent customer financing service. More