BMW of Arlington

Got a best deal from BMW of Arlington My experience at BMW of Arlington was great! My salesman Ahmed Ali helped me get the best deal possible on my first X5. He was very kind and friendly My experience at BMW of Arlington was great! My salesman Ahmed Ali helped me get the best deal possible on my first X5. He was very kind and friendly and willing to answer all of my questions. He is very professional and courteous and I enjoyed working with him. I definitely recommend going to see Ahmed for a BMW. More

Delighted with Service I bought preowned BMW 328i coupe from this dealer and i am very happy with the way they helped me find out best car. I liked the way they dealt with m I bought preowned BMW 328i coupe from this dealer and i am very happy with the way they helped me find out best car. I liked the way they dealt with me from end to end. More

Great car buying experience We just bought a new X5 from here, and our experience was so good, I had to write about it. We visited 3 different BMW dealerships, but chose to purc We just bought a new X5 from here, and our experience was so good, I had to write about it. We visited 3 different BMW dealerships, but chose to purchase here because of our salesman Ahmed Ali. He wasn't an overbearing or pushy salesperson, but won us over with his calm manner and willingness to answer any question, both in person and on the phone. We used the True Car pricing, and the manager gave us the quoted price, without a fuss. Andrew Reeves, the BMW Genius guy, needs special mention too. More

Leasing a car which is ordered from the factory . Ordering a car from the factory rather than buying from dealer inventory should not be this difficult. My experience with BMW dealers shows a relucta Ordering a car from the factory rather than buying from dealer inventory should not be this difficult. My experience with BMW dealers shows a reluctance to make special orders. However, BMW of Arlington, specifically Ahmed Ali, was more than willing to do so. However, it seemed he did not get the help and guidance he needed in coming up with lease pricing. Eventually, everything worked out just fine, but my impression was that because of numerous personnel changes , this dealership is running a little ragged. The individuals that I worked with are clearly eager to get this dealership back on track. Thanks go to Ahmed Ali, Andrew Reeves and Tanya Bulawka. More

Great service They Helped me more than the first dealership I went to. My interest rate is amazing and so is the deal on the car. My salesperson went above and beyo They Helped me more than the first dealership I went to. My interest rate is amazing and so is the deal on the car. My salesperson went above and beyond and I am happy with the results. More

Best Car Buying Experience I purchased my 2013 750Li from Ahmed on 4/02/16. He was great: friendly, professional, knowledgeable, experienced, straightforward, no pressure. I purchased my 2013 750Li from Ahmed on 4/02/16. He was great: friendly, professional, knowledgeable, experienced, straightforward, no pressure. Total time to do the trade and purchase was little under 2 1/2 hr. The fastest way I have ever purchased a car. Ahmed made that happen!!! He made the process as smooth as possible from the price to the service. This is my fiirst car buying experience with BMW of Arlington and I absolutely plan on going back for my next. Stanley More

poor customer service I called service advisor BJ on Tuesday May 3 and he promised me that he would call me back at the end of the day after I explained everything to him I called service advisor BJ on Tuesday May 3 and he promised me that he would call me back at the end of the day after I explained everything to him regarding the car. He promised to help me. Well, no phone call from advisor BJ so I called and left a msg the next day. BJ called me back the day I left the msg. When I spoke to him he said that he was returning phone calls and wanted to know how he could help me. I couldn't believe that in one day he couldn't remember speaking with me! I told him Never mind! So unprofessional! More

This dealership has made me hate the brand TL:DR – I have not found a better car than a BMW, but this dealership has made me hate the brand so much, I can wait to get rid of this car. I dread t TL:DR – I have not found a better car than a BMW, but this dealership has made me hate the brand so much, I can wait to get rid of this car. I dread the days I have to deal with them. Explanation: Let’s start with routine service. Out of 3 services I have had here, 2 have gone horribly bad. 1 – This is when it was Moritz BMW, the process went flawless in and out. 2 – Came in for a routine oil change, and it took over a week to get my car back. After the 3rd day, I had to reach out to them every day to see if I could get any information. Every time no information or ETA was given. They acted offended that I even called. 3 – Came in for a routine oil change and 40k miles maintenance. The associate asked if my tires has been aligned without even seeing the car. They have not, since the car still drives true. Magically it was reported that my tires were low and had to be replaced for $1500. The tires were replaced 4 months prior and had more than enough tread. So I checked for uneven wear and saw no signs. I measured both the inside and outside of the tires, both reported the same tread depth. Now on to the lease return… I brought my car in for a pre-lease inspection. They did their walk through, and found every minor scratch and/or dent. The car has over 40k miles, it’s going to have minor scratches from everyday use. Based on their inspection, I would have to pay ~$2,200 to return the car. I was baffled, to which they said we should go talk to the sales rep to see if we could reach a deal. At this point, I was irritated and let them know there was no way I would be buying another car from them. This is when they turned worse than the stereotypical “used car” salesmen. They went back over the car and found another ~$800 worth of damage that need to be repaired. When asked if I could use a third party to inspect my car, they repeated that they were “taking care of me” and the inspector would tear me apart. I am talking with BMW finical to see if can switch dealerships so I never have to deal with these people again. Here’s hoping. More

horrible experience bad customer service I baugth a car a week ago but they told me that the car have to go to service is now been a week and i still have no car i never got anybody to comun I baugth a car a week ago but they told me that the car have to go to service is now been a week and i still have no car i never got anybody to comunicate with me and when i call the sales man he was extremely rude and denied to guive me the service department phone number it was a very bad experience since this was a present for my daugther i will not recomend any body to buy here at least from the preowned department More

outragepus My X5 has had the same problem numerous times. Dead battery. Had to be towed & replaced. Rates for labor more than 55% higher than 2010 and battery i My X5 has had the same problem numerous times. Dead battery. Had to be towed & replaced. Rates for labor more than 55% higher than 2010 and battery itself up over 60%. More