BMW of Arlington

False Ratings I think that most of the positive reviews here are from when this dealership was owned by Mortiz and not this Group 1 auto. From sales to service, thi I think that most of the positive reviews here are from when this dealership was owned by Mortiz and not this Group 1 auto. From sales to service, this has been the worst new car buying experience that I've had. They took over 8 weeks to get my plates in and continually lied to me about when they would be in. Ultimately, it turns out they never sent the paperwork in and had someone run and do it the day I called and made a final threat. I tried to take the Mini Cooper in today to have someone look at the dripping water in the floor board of the drivers side and when I got there, their records showed that the car was sold to someone else and had no idea of who I was. The service adviser took half an hour to attempt to update the info and left me sitting several times to keep going to get info from my car. He seemed to know nothing about the software he was using and was typing my info in at a painfully slow two finger typing method. I told them that I was in a rush and still, he kept getting frustrated at the software and could not schedule my service, even though it was supposed to already be scheduled. I finally left after it was obvious we were getting nowhere. They all act as if it's their first day on the job. I wish I had bought from a different dealership. Terrible and frustrating is all I can say about each person that I've dealt with. They don't communicate with you or seemingly amongst themselves internally. I would give minus stars if that were possible. More

Best Experience I purchased my 2015 X5 from Ken Erwin. Everything was taken care of before I arrived and the vehicle was sitting in front upon my arrival. Total tim I purchased my 2015 X5 from Ken Erwin. Everything was taken care of before I arrived and the vehicle was sitting in front upon my arrival. Total time to do the trade and purchase was 1 1/2 hr. The fastest that I have ever purchased a car. Ken Erwin Made that happen!!! Nael Malabi in finance was fast and efficient with the closing of this car. I 100% recommend BMW of Arlington as well as Ken Erwin and Nael Malabi. More

l got ripped off Just bought a brand new 2014 X5 about 2 months ago i paid 58k +tx cash. Two weeks later sunroof doesn't work I took it back and they fixed it, later Just bought a brand new 2014 X5 about 2 months ago i paid 58k +tx cash. Two weeks later sunroof doesn't work I took it back and they fixed it, later on that week I noticed the start engine button not working properly I had to push it 5 times to turn car off and about 10 days ago the whole information console shut down no Navi no Bluetooth no radio.so I took it back to have it looked at 3 days later they told me that the screen is out and it's on backorder and it might take up to ten days to get one. How inconvenient , they will not buy the car back for what I paid for it . They offered me 50k dollars back. The reason people buy brand new cars is to have a piece of mind not to go back and forth to the dealer More

Best car buying experience I just bought a new BMW from salesman John Alexander. He was great: friendly, professional, knowledgeable, experienced, straightforward, no pressure. I just bought a new BMW from salesman John Alexander. He was great: friendly, professional, knowledgeable, experienced, straightforward, no pressure. He listened, answered questions, made suggestions, and quickly found the exact car I wanted and went out of his way to get it ready for me as quickly as possible. Called the day after I took it home to make sure it was all right and I had no questions. The Finance person was wonderful to. More

Well worth the trip :) BMW of Arlington (formerly Morritz) was touted by our friends as being a professionally run dealership with many long time employees.... And although BMW of Arlington (formerly Morritz) was touted by our friends as being a professionally run dealership with many long time employees.... And although it isn't fancy, it was well worth the trip :) From the time we walked in the dealership and were greeted by Justin Kirkwood (the Salesman), the whole experience was both enjoyable and "pain free". Also F& I Director Robb Leyda worked to find us the best interest rate without try to sell us something that we were not interested in or did not want. Both gentilemen made us feel comfortable and confident that we were at the right place to buy our car. More

Poor Customer Service These guys overcharged me $362 on a warranty covered item-Had to go through many hoops to get my $ back- Kept my car 3 days and was unable to get ins These guys overcharged me $362 on a warranty covered item-Had to go through many hoops to get my $ back- Kept my car 3 days and was unable to get inspected- my rental car was filled w 1/2 tank gas- Many excuses by many people- Not happy at all- I was told by others to beware of the service department so I went in with a watchfull eye. Glad I did cause $362 was an overcharge . Since BBB was consulted Mini has supposedly credited my account. Dealer had to order my tires.I was given a long list of reasons why the dealer does not stock a common tire. More

A slam dunk I've bought a lot of cars in my day and this deal was by far the easiest. Not much more to say--they make you feel like you are the most important cus I've bought a lot of cars in my day and this deal was by far the easiest. Not much more to say--they make you feel like you are the most important customer they've ever serviced. More

Purchased a preowned Cadillac SRX last March. After driving it for about a month I started noticing tire wear on both front tires. I took it to my mechanic and was told both front tire hubs were bad. driving it for about a month I started noticing tire wear on both front tires. I took it to my mechanic and was told both front tire hubs were bad. I took the car back to what was Moritz to have the repairs done for free since I had only had the SRX for a month. I was told that I would have to cover the costs. I finally negotiated it to where they would fix it for free if I paid for the parts. I was out for the parts and two new tires. Not a fun experience. Never going back there again even with new owners More

This is my third BMW from Moritz and I have to say that I keep coming back due to the EXCEPTIONAL service I receive each and every time from Doug Mayberry. He is always willing to answer any questions or con keep coming back due to the EXCEPTIONAL service I receive each and every time from Doug Mayberry. He is always willing to answer any questions or concerns no matter WHAT TIME or how MANY times I call him. If there is an answer and he doesn't know it he will get it, if their is a car that he doesn't have he will find it. When interacting with Doug I don't feel like I am interacting with a "salesman" but with a friend that can not be taught:) I have referred numerous people to Moritz and always tell them to ask for Doug as he will make sure that he does his best to take care of what you are needing. His dedication, do diligence, and work ethic represents true class and professionalism for Moritz and for that reason I will not go anywhere else:) He is an amazing asset to the Moritz BMW family:) Your Loyal Customer, Nadya Poux More

Working with John and Ed was great, they made the experience as smooth as possible from the price to the service. This is my second car buying experience with Moritz and I absolutely plan on going ba experience as smooth as possible from the price to the service. This is my second car buying experience with Moritz and I absolutely plan on going back for my next. More