BMW of Arlington

We purchased a Cadillac originally and were not happy. We let Jon and Doug know and they have gone out of their way to help us replace the vehicle so we were satisfied. We appreciated the consideration We let Jon and Doug know and they have gone out of their way to help us replace the vehicle so we were satisfied. We appreciated the consideration and the time they gave us to hear our concerns and make sure we were happy with our purchase. Thank you Doug, Jon and Moritz BMW. You have customers for life in us! More

The reason why I purchased my X1 BMW was because John Alexander was so helpful in helping me decide what type of vehicle I needed within the BMW family. We special ordered my X1. It came in earlier than Alexander was so helpful in helping me decide what type of vehicle I needed within the BMW family. We special ordered my X1. It came in earlier than promised. I previously purchased a pre-owned BMW from Moritz in 1998 and that transaction went well and their service department was fine although I only had to use them once. John Alexander really follows up and watches out for his customers, It is rare to receive the kind of quality sales service John provides. I cannot say enough good things about John, Also John helped save me an additional $1000 by locating my Ultimate Drive voucher for me. He also assisted me in getting a fair price on my trade in. If you are looking for a fair easy transaction, work with John Alexander when you buy your next BMW. Thanks John ! Joan G More

I have purchased two cards from mortiz, which were both used cars. Because of the level of customer service, honesty and quality I recommend and would only purchase my cars from this dealership and Doug. M used cars. Because of the level of customer service, honesty and quality I recommend and would only purchase my cars from this dealership and Doug. My current car, I purchased by myself (without parents help or anything) and because of the level of honesty and trust I had with Doug, I have no regrets on the purchase. I left with a Honda accord, which is paid off (financing through mortiz dealership) and is still going strong. I will be looking for a new car within the next year or two and will call on Doug as well. More

I easily navigated dealer web site and located vehicle I liked and obtained additional details via chat. Victor Noble called me per request and provided uselful information, which highly influenced my decis liked and obtained additional details via chat. Victor Noble called me per request and provided uselful information, which highly influenced my decision to visit dealership the next morning. Victor warmly greeted me and provided excellent customer service resulting in my purchase. Tony Canady provided excellent customer financing service. More

David Decker, my client advisor, was very easy to work with and professional in his dealings with me. Answered a lot of my questions and helped me greatly figure out how best to end my lease and buy a ne with and professional in his dealings with me. Answered a lot of my questions and helped me greatly figure out how best to end my lease and buy a new 7 series while maximizing savings on sales tax. He was also very responsive to my phone calls and just an overall pleasure to work with. Recommend him highly for anyone else in the DFW market looking to buy or lease a new BMW. More

John Brunson did a very fine job of helping me purchase a 2012 BMW X5. He greeted me by name when I arrived at the dealership and had 2 vehicles ready to select from. He was quick to point out anything tha 2012 BMW X5. He greeted me by name when I arrived at the dealership and had 2 vehicles ready to select from. He was quick to point out anything that needed attention on either vehicle and promised they would be in very good shape if I bought either. Our negotiations were cordial and professional and we were able to strike a deal quickly at a price that was fair to both parties. He even filled up the tank with $83 worth of diesel for me! John is an honest guy and shoots straight. I would highly recommend him as a sales associate and would seek him out if we ever buy another pre-owned vehicle. More

John made the process of buying a car painless. It was a pleasure to walk in and not deal with the normal back in forth salesman approach. He made the deal fair for me and i beleive for the dealership as we pleasure to walk in and not deal with the normal back in forth salesman approach. He made the deal fair for me and i beleive for the dealership as well. without asking he took care of the minor blemishes on the vehcile to make sure the pre owned car i purchased was like new when i drove it off the lot. would definatley buy a car from John again. I think it took longer to pront out the paperwork then it did for the "Sale". I great atmosphere and no preasure what so ever. More

From the time I spoke with Brian McNulty over the phone to the point of sale, I was very pleased with this professionalism, expertise, and diligence to ensure that I became a satisfied customer with the MI to the point of sale, I was very pleased with this professionalism, expertise, and diligence to ensure that I became a satisfied customer with the MINI and Mortiz. Keep it up Brian! And, by the way, thanks for being available on your sale for any and all questions that arose. I am a satisfied customer and certainly will share my experience with others, as I refer them to Brian at Moritz. More

This purchase was one of the easiest I have made in my life. There is no high pressure sales and you really don't have to talk to John in person. John is up with technology and has the capability to commu life. There is no high pressure sales and you really don't have to talk to John in person. John is up with technology and has the capability to communicate via email or text messages. Also John understnds that no one really pays MSRP or the first asking price. He was straight with me and got me the best deal. I know I got a good deal because I compared similar vehicles to other dealerships and online websites such as nada, kbb, dealer rater, etc. Overall, I am pleased with the service, professionalism and product. I would defintely recommend John and Moritz to any of my friends and family. More

I just had the most amazing car buying experience ever!!!! My husband and I had been to 3 dealerships in one day looking for the perfect vehicle. From all 3 locations we received horrible PUSHY ser ever!!!! My husband and I had been to 3 dealerships in one day looking for the perfect vehicle. From all 3 locations we received horrible PUSHY service. Finally we stopped for lunch and I used that time to hit the internet to see what I could find. I found a used Cadillac that I really liked at Moritz, so I called and inquired. I was directed to Mr. Doug Mayberry who answered my questions and invited us in. Once we arrived he greeted us at the door with a smile and offered us drinks. THATS GOOD SERVICE IF YOU ASK ME!!!! After that we chatted in his office for a while and I loved his honesty!! He kept it real!! He brought a vehicle around that we absolutely fell in love with! I was very nervous thinking to myself this is too nice for me to afford. My husband and I have not so perfect credit, so I thought that would add more of an issue. Throughout the whole process Mr. Mayberry kept reassuring me that it was going to be alright! Shortly after Mr. Tony Canady came in and said you guys are approved, but he didnt like the deal. He said give me a few minutes to submit to another lender. !5 minutes later we were jumping for joy listening to the news that we had a beautiful Cadillac that we could actually afford!!!! These guys absolutely went above and beyond to provide the best service!!! I truly cannot put into words how unbelievably awesome Mr. Dewberry and Mr. Canady are! More