BMW of Arlington

My experience with Samantha Miller was superb when I got My experience with Samantha Miller was superb when I got my Mini Cooper Clubman a few years ago. Samantha was professional, friendly, knew the cars, My experience with Samantha Miller was superb when I got my Mini Cooper Clubman a few years ago. Samantha was professional, friendly, knew the cars, answered all questions thoroughly, and was extremely efficient. She truely knows what customer service is all about!! In addition, I was also impressed with the service department as well. I enjoyed my Clubman so much and I knew without question when my husband and I made the decision to upgrade to a Countryman that we would buy the CountryMan through Samantha. Samantha, AGAIN was superb!! Friendly, professional, likable, efficient, knowledgable and very easy to work with. We had some additions we wanted on the car she said she would try her best to have it ready by Friday or Saturday and I really thought...."It will be next week before I get to drive my new car" again, she amazed me!!! my car was ready on Friday and I literally jumped for joy at how beautiful the car looked!!! We truely feel like part of the mini cooper family and that is all due to the wonderful service of Samantha Miller. THANK YOU AGAIN SAMANTHA!! More

Came back for the best service that I always receive when I come here. Dextral is a great person to work with and his customer service skills are exceptional. I come here. Dextral is a great person to work with and his customer service skills are exceptional. More

David Decker took time with us and found the right car for the right price. He is always available for any questions we have and follows up to be sure we are happy. Enjoyed the entire process with David for the right price. He is always available for any questions we have and follows up to be sure we are happy. Enjoyed the entire process with David at Moritz. I would recommend David and Moritz to all my family and friends. More

From my first call to new car sales, I knew Moritz BMW was more interested in helping meet my needs than they were in simply making a sale. Before calling Moritz, I went on-line a "built" a couple of dif was more interested in helping meet my needs than they were in simply making a sale. Before calling Moritz, I went on-line a "built" a couple of different models, and submitted a request for a brochure and a price quote. The dealer that contacted me is conveniently located close to my office in downtown Dallas. I told the dealer what I was looking for a manual transmission model only; the dealer told me: (i) they did not have any in stock; (ii) manual transmission models are scarce; and (iii) it would be very hard for them to get one unless I ordered it specially it, which would take approximately 60 days. The dealer then attempted to sell me on one of their in-stock automatic models. After I reiterated that I was only interested in manual transmission models, the dealer lost interest. Then, I called Moritz BMW and was introduced to David Decker. I was immediately impressed -- David LISTENED to what I told him, and he immediately proposed a "game plan" for finding a manual transmission model that matched, as best as possible, the features and options that were available. David called me back that same morning, told me what he'd found, and asked me whether any of the models he located would work for me. As it turns out, the car I wanted was located at an unaffiliated BMW dealership in Florida. Complicating matters further, I was set to close on my house refinancing in a couple days and, therefore, needed to avoid having any credit inquiries run until after the closing. The dealership, on the other hand, was just a few days from month-end, which is when the financial incentives/terms would expire. Also, the dealership couldn't actually secure the car in Florida until I agreed to purchase the car (sight unseen and without a test-drive). I'm still not sure how, but David and the Moritz team somehow managed to get it all figured out AND executed with perfect timing. Because of David, buying this car was not only the easiest car purchase I've ever had (and I've purchased 10 new cars in the last 10 years), it was the single best retail sales experience of any kind that I can remember having (from the "first-time best-pricing" to the more-than-fair trade value to keeping every promise made to making delivery of the car ... everything was just exceptional). More

Great buying experience! I never felt pressured or rushed, Tim explained everything well and answered all my questions. Tresha petty in finance was great also. She helped with my little "hiccup", my f rushed, Tim explained everything well and answered all my questions. Tresha petty in finance was great also. She helped with my little "hiccup", my fault, and got things resolved quickly. Overall would go back and would recommend moritz mini to anyone. Love my mini!!! More

The staff at Moritz Mini of Arlington were consistently friendly and helpful upon arrival. I never felt pressured by any of the Mini Advisors, and they were professional and courteous in their follow up ph friendly and helpful upon arrival. I never felt pressured by any of the Mini Advisors, and they were professional and courteous in their follow up phone call to check our interest after our visit. Timothy Darrough was great to work with and patiently assisted us while we figured out what options and colors we wanted in our new Mini. He even came to the dealership on his day off to show us our new car and answer any questions that we had. I would highly recommend Moritz Mini and Timothy Darrough to anyone looking for a Mini. More

Timothy was incredibly informative and straight forward with me while trying to help me find the right mini to lease. I was very impressed with his professionalism and demeanor when explaining options to m with me while trying to help me find the right mini to lease. I was very impressed with his professionalism and demeanor when explaining options to me as we'll as showing me the value of different features. He alone makes me want to keep coming back to Moritz and continue doing business with the company. More

I emailed Samantha to help me find a new Mini Countryman. I purchased my first Mini from Sam and knew she would find exactly what I wanted. The dealership here in my home town (NOT in DFW) wasn't able to f I purchased my first Mini from Sam and knew she would find exactly what I wanted. The dealership here in my home town (NOT in DFW) wasn't able to find what I wanted, kept showing me cars that didn't meet my needs, then wouldn't budge when discussing pricing. I emailed Samantha and she found EXACTLY what I wanted in the following days. The process was incredibly painless; Samantha had the car shipped to the dealership and took care of the additional stuff I wanted put on/taken off. 1 week later, I drove to Mortiz to pick it up. It was perfect, the process was perfect. I love how Mortiz handles all parts of this process. Thank you so much, Samantha. Moritz and Samantha are completely worth driving hundreds of miles to purchase a new car. I'm sure I'll do it again. More

We stopped by Moritz after dealing with one of the other BMW dealerships in the Metroplex. The other dealership presented a deal to us to trade in our current car for a new BMW, but we wanted to compare, ju BMW dealerships in the Metroplex. The other dealership presented a deal to us to trade in our current car for a new BMW, but we wanted to compare, just to make sure. We went to Moritz because of their higher ratings on this site. We're glad we did, as we ended up purchasing from them. In our 35+ years of buying many vehicles, my wife and I would have to rate Moritz BMW as one of the top dealerships we've ever dealt with. They are honest, fair, friendly, true to their word- and made the usually difficult process of buying a car relatively simple. We dealt with David Decker in BMW sales and he was great- he's very knowledgeable about his product and was able to guide us through the various options on our car. He's a "no pressure" kind of guy (which we appreciated very much) and, after the sale, continually kept us updated on the progress of our car as it was being built. (We had special ordered some items). We even had a good experience in the finance department...Robb Leyda made that process easy as well and presented us some financing options (we ended up leasing- a first for us) after he explained the various pluses and minuses of buying versus leasing- again, with no pressure applied either way. I would recommend that, at some point in your car purchasing process, you visit Moritz. If your experience is like ours, you'll be very happy. More