BMW of Arlington

This was the easiest car buying experience I've had. I truly appreciated the no pressure to buy a car on either day that I visited. Victor was knowledgeable and patient and answered all of my questions. I truly appreciated the no pressure to buy a car on either day that I visited. Victor was knowledgeable and patient and answered all of my questions. I've had less than stellar experiences at another BMW dealership and grateful that Moritz was the complete opposite. I will definitely go back! More

THE BEST CAR BUYING EXPERIENCE I EVER HAD. DOUG WAS RELENTLESS BUT NOT FORCEFUL. WE WALKED AROUND THE GROUNDS AS SOON AS YOU OPENED, AND DOUG WAS THE FIRST INDIVIDUAL TO COME OUT AND GREET US. HIS SERV RELENTLESS BUT NOT FORCEFUL. WE WALKED AROUND THE GROUNDS AS SOON AS YOU OPENED, AND DOUG WAS THE FIRST INDIVIDUAL TO COME OUT AND GREET US. HIS SERVICE WAS SIMPLY IMPECCABLE. AND HE WAS VERY HELPFUL IN EVERY ASPECT OF THE SALE. ALSO TONY CANNADY WAS JUST AS HELPFUL WHEN IT CAME TIME TO SIGN THE PAPERWORK. THESE GENTLEMEN ARE AN ASSET TO YOUR DEALERSHIP. I WOULD RECOMMEND THEM BOTH TO FRIENDS AND FAMILY AND I WILL DEFINITELY BE A RETURN CUSTOMER.. CUDOS TO THEM BOTH!!! More

I went to 2 other BMW dealerships in the Dallas area. I knew exactly what I was looking for, having been to the BMW website. The first did not have a car that I wanted and to my knowledge the salesman did knew exactly what I was looking for, having been to the BMW website. The first did not have a car that I wanted and to my knowledge the salesman did not look for a car with my required options. At least he never called to say what he located. The second dealership actually had 3 cars that I would have been happy with. I tried to make a deal on the one that best suited my needs/wants. It happened to be a demo. They would not deal with me even though the car had 3000+ miles on it. Their best offer simply did not take into account that the car, while new, had been used as a demo. In looking on line to find my own car, I was put into contact through, Edmund's, to Moritz BMW of Arlington and Charlie Thompson. I returned his email at about 7pm, which was very prompt in arriving, and told him what I was looking for. They did not have a car that fit my needs but Charlie said that he would look online at sister dealers to see if he could find a car that fit my list of options. Based on the previous two experiences at the other dealerships, I figured that I would never hear back from him. Behold!!! He called me back within 30 to 60 minutes and said that he had located a car that met my requirements !!! The car was being built but I didn't want to wait. The next day he called me to tell me that he had located a car for me at a sister dealer in Georgia. It had everything that I wanted. I told him that I was very interested and that I had just had my car at CarMax to see what I could get for my car. He took that information to the people who make the financial decisions and in a VERY timely manner, Charlie called me back to tell me what they could sell me the car for, contingent on the trade-in process. The price for a brand new car with 14 miles (not 3000+ miles) with the same options was offered to me well below the price the other dealership said was their absolute bottom dollar for the demo car that I had liked!!! I made an appointment to go see Charlie and the people at Moritz BMW of Arlington. They had to arrange to have the car shipped to them, so I did not get the car immediately. However, Charlie gave me a status report daily! I knew exactly what was going on at any given time. What peace of mind! The experience from beginning to end was GREAT. I got a car that I love at a great price according to everything I researched on the web. They shipped my car to Moritz BMW of Arlington and I went to pick it up and close the deal a few days later. Everything was ready when I got there. The car was exactly as promised and the purchase process went very smoothly. Even though the extended warranty, tire and wheel protection plan and dent guard plan was offered, there was absolutely NO pressure to purchase them. To say how I feel about my experience with Moritz BMW of Arlington in a very short sentence: This is exactly how car buying/selling should be done! Kudos to Charlie Thompson and the very nice people at Moritz BMW of Arlington!!! More

Bought a 2010 CPO Mini Cooper for my daughter last February and loved it so much I started looking for another. Our salesman Skip called when they received a trade in he thought fit what I was looking February and loved it so much I started looking for another. Our salesman Skip called when they received a trade in he thought fit what I was looking for. My wife and I drove in, looked at the car and decided we had to have it. Everyone at Moritz was top notch. Skip, Tony (Finance) Tony (Service) Larry & Jon all went above and beyond to make sure everything went smoothly. We have now purchased 3 cars from Moritz & we will definitely be back for a fourth. Highly recommended! Jay More

No pressure from the salesman, and the overall customer service has always (6th BMW purchased from Moritz) excellent! Price was discounted from sticker as well. service has always (6th BMW purchased from Moritz) excellent! Price was discounted from sticker as well. More

David has to be the best sales Rep I have dealt with hands down!! I have never been made to feel so welcome in a dealership, David is extremely professional and courteous! I have used him for the purcha hands down!! I have never been made to feel so welcome in a dealership, David is extremely professional and courteous! I have used him for the purchase of 2 BWM's so far, and when it it time for my next BMW I will use David no question! even if I have to fly him up here to Alaska!! More

I shopped multiple BMW dealerships in the North Dallas market for over a month both in person and via the internet with limited success. It was difficult to find the exact vehicle and options (X3, Silver market for over a month both in person and via the internet with limited success. It was difficult to find the exact vehicle and options (X3, Silver, M-Package, etc.) that I was looking for and impossible to come to terms on the price. When I walked into Moritz BMW and sat down with Charlie Thompson everything changed. Charlie performed a national search for my exact specifications was not able to find a match so we ordered a new 2014 X3. The vehicle was built and delivered in three weeks and the deal was better than anything I could negotiate on exhisting inventory at other dealerships. Moritz BMW has set my standard for new vehicle purchases and I would highly recommend this dealership. More

I saw a 2012 BMW 129i on line. I filled out the information request on said vehicle. I immediately received a call back regarding my request. .An appointment was set up. When I entered the deale information request on said vehicle. I immediately received a call back regarding my request. .An appointment was set up. When I entered the dealership I was professionally greeted then introduced to Victor Noble (my sales professional). I have bought from high-end dealerships in the past but my experience at Moritz BMW was unmatched. Mr. Noble made the entire process of buying a BMW easy and painless. This was one of the few times I actually enjoyed the automotive purchasing experience. Everything was done exactly as Mr. Noble said it would be. I was further impress by the the finance department. Ken Moore worked very hard to insure I received the best interest rate possible. I was in and out of his office in just a few moments. He not only had everything ready he also showed the same care and concern my salesman showed. I remember thinking "this is the best car buying experience ever!" I would recommend Moritz BMW to anyone wanting to get first class service while buying a first class car. I recommend Victor Noble as your salesman and Ken Moore as your finance man. I am now a customer for life. More

David was diligent in getting me into the car of my choice. He was very knowledgeable about the car I was interested in and if he did not know the answer to a question, he would get it quickly. He did choice. He was very knowledgeable about the car I was interested in and if he did not know the answer to a question, he would get it quickly. He did not make me feel pressured into purchasing a car. David was great in following up with me through text/phone calls, which was my contact choice. He was very professional but exceptionally friendly and personable. I was given the royal treatment by getting all my vehicle purchase needs/wants met by David. I am a very satisfied customer and will not hesitate to refer Moritz to all my friends and co-workers. Great salesman!!!! Great dealership!!! More

We came into the dealership just to look and to get ideas of options available, really thinking we would order a car. Samantha greeted us, found out what we were looking for and what we wanted and then told of options available, really thinking we would order a car. Samantha greeted us, found out what we were looking for and what we wanted and then told us what she had available to show us. She immediately pulled up a vehicle off the lot and started going over some of the options on that particular car, handed over the key, gave us directions for a test drive (my husband and I were test driving a mini roadster which is a 2 seater) and told us to have fun!!! She was available when we got back, answered our questions and gave us time to go explore the car and talk. We drove the car again. Came back and went over some numbers. Samantha suggested we drive it on the highway and told us how to get to the highway and a route to take. Once again when we returned, she answered more questions and started the process. Never, at any time, was she pushy!! She was always there to answer questions, offer guidance and to help but never push, and even though she was the only manager in MINI that particular day, never made us feel like she didn't have time for us to take our time. When we sat down to go over numbers, she gave us the best number up front - no haggling. After signing all the papers, she had my car pulled into the showroom floor, shiny and full of gas!!! She went over all the necessary instructions on the computers and was very helpful in setting up the on board computers. Samantha made the entire process fun and (as painless as possible)! We will definitely return to Moritz MINI BMW. More