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BMW of Arlington
Arlington, TX
1,171 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 17, 2013
The dealership over all was very accomadating. Our salesperson was extremely honest and upfront and not pushy at all, had a great personality and was great to work with. Financing went smoothly and w salesperson was extremely honest and upfront and not pushy at all, had a great personality and was great to work with. Financing went smoothly and was a pleasure to work with. More
by codyandjuan
Employees Worked With
Samantha Miller
March 14, 2013
I went to Moritz BMW late one Saturday to see a car I found on AutoTrader. John Brunson located the car promptly and brought it around for a test drive. He went over every aspect of the car and made sure found on AutoTrader. John Brunson located the car promptly and brought it around for a test drive. He went over every aspect of the car and made sure I was informed on what I was purchasing. John has outstanding customer service skills and is unlike any other car salesman I have ever dealt with. He made the whole experience fast and hassle-free. If you are in the market for a new or used BMW, I highly recommend John Brunson at Moritz! More
by jhart75
Employees Worked With
John Brunson
March 14, 2013
I asked my salesman to be sure a front license plate holder was on the car. I was very pleased to see that it was on the vehicle when I picked it up...I assumed I would have to remind him of this and i holder was on the car. I was very pleased to see that it was on the vehicle when I picked it up...I assumed I would have to remind him of this and it could be done while I was in the Finance Dept. My salesman and finace advisor were friendly and helpful. Brian even put my lucky horseshoe in my MINI grill for me! A great Salesman. More
by clakehouse
Employees Worked With
Brian McNulty
March 14, 2013
I deal with Moritz becasue I get straight forward information and answers without the typical car-dealer "treat the customer like a sucker" attitude. I've bought 3 cars from Moritz and they will al information and answers without the typical car-dealer "treat the customer like a sucker" attitude. I've bought 3 cars from Moritz and they will always be first on my list to visit. More
by Pguernsey
Employees Worked With
Joe Blakely, John Alexander
March 11, 2013
I have been going to Moritz BWM for my last 3 BMWs. I live in Dallas but I prefer to go to this BMW dealership in Arlington because I find that they are more customer oriented and accommodating than the live in Dallas but I prefer to go to this BMW dealership in Arlington because I find that they are more customer oriented and accommodating than the dealerships in Dallas. For my three BMWs, I have gone to the same BMW salesperson, Dextral Harris, who is very easy to work with and the process has been extremely easy, in and out with no hassle. I also like that all of the cars currently in inventory can be looked at from their web site so that I have a very good idea of the exact cars that I am interested in looking at before going over to the dealership. Also, I have found the service to be excellent. They are always, very accommodating and for those un us who are from Dallas they make dropping off the car and getting a loaner or having them pick up your car through their valet pick up service has been very convenient. More
by bcryer
Employees Worked With
Dextral Harris
March 07, 2013
When I visited the dealership I was just looking...Timothy met me at the door and I told him what I was thinking about. I hadn't planned on making a purchase that day. I felt no pressure and looking...Timothy met me at the door and I told him what I was thinking about. I hadn't planned on making a purchase that day. I felt no pressure and Timothy showed me around. I had a price in mind and early on I said "lets talk money" to my surprise he said "ok", I was expecting a big sales push, it didn't happen. We talked and he gave me a price, it was right where I wanted to be (actually a bit less) and I said "lets do it". They didn't have a mini that I wanted but Timothy found one for me and had it shipped to the dealer. Timothy did all the work I just said yes or no, it was so easy. I felt right at home and they were very concerned that I was happy with the deal. So far I am very impressed with Moritz and I'm looking forward to having my mini serviced just to see if my service experience equals my sales experience. Rick Elkins More
by rickelkins
March 04, 2013
I purchased a BMW X5 from Moritz last week and certainly as I had expected, I love the vehicle. This is the third BMW I purchase from Dextral Harris at Moritz. My husband and I continue to rely on Dextral b as I had expected, I love the vehicle. This is the third BMW I purchase from Dextral Harris at Moritz. My husband and I continue to rely on Dextral because he is honest, friendly, and makes the car buying experience a walk in the park. I have an extremely demanding job and a ten month old baby so my time to shop around was extremely limited. Dextral found exactly what I wanted and presented a great deal that did not require much negotiating at all. We conducted our negotiations via email and telephone and I completed the credit app electronically. The only reason I went down to the dealership was to sign the contract and pick up my car. It was efficient and simple and I couldn't be more pleased with the level of customer service I received from Moritz once again. I will continue to purchase my vehicles from Dextral for as long as he is at this dealership. More
by DaliaB
Employees Worked With
Dextral Harris
February 27, 2013
DO NOT TAKE YOUR CAR FOR SERVICE TO THIS DEALER. THE CUSTOMER SERVICE IS VERY POOR BEGINNING WITH THE SERVICE MANAGER (DELAGARZA), AND THE ASST. SERVICE MANAGER (FINCHER) IS WORST. I HAD TO TAKE MY CAR CUSTOMER SERVICE IS VERY POOR BEGINNING WITH THE SERVICE MANAGER (DELAGARZA), AND THE ASST. SERVICE MANAGER (FINCHER) IS WORST. I HAD TO TAKE MY CAR TO CLASSIC BMW 20 DAYS AFTER SERVICE AT MORITZ BMW. THE SERVICE MANAGERS WERE VERY RUDE AND CONDESCENDING. THIS IS NOT A REPUTABLE SERVICE DEPARTMENT AND A DISGRACE TO BMW. DUE TO MY HORRIBLE EXPERIENCE WITH THIS DEALER, I AM CONSIDERING TRADING IN FOR A BENZ. I HAVE PAID TOO MUCH MONEY FOR PURCHASE, SERVICE, AND FINANCE WITH BMW TO BE TREATED IN THIS MANNER. I WILL NEVER RETURN TO MORITZ BMW, AND HOPEFULLY I CAN SPREAD THE WORD!!!! More
by Texas48
Employees Worked With
Pachis Delagarza, Richard Fincher
February 26, 2013
I highly recommend this dealership. The service is great and they are very prompt in calling you back. I bought a 2012 Countryman from here, even though I initially went in looking for the Mini Cooper. Bria and they are very prompt in calling you back. I bought a 2012 Countryman from here, even though I initially went in looking for the Mini Cooper. Brian was very friendly and patient (I'm a first time car buyer). The documents required for the loan were clearly spelled out, and it was approved in a matter of 1-2 days. They even gave me a temporary (new) Mini Cooper for about 10 days till my car arrived at the dealership. When I went to pick up my car, the finance person was really good - Robb Leyda. He clearly explained the different options I had and did not pressure me into buying any of them. Brian also set up satellite radio and the Bluetooth connectivity for my phone. I have not yet reached my first service or had a breakdown in my car, but I am sure they will make it as smooth and easy as possible. More
by sanjanaram
Employees Worked With
Robb Leyda, Brian McNulty
