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BMW of Arlington
Arlington, TX
1,173 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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February 27, 2013
DO NOT TAKE YOUR CAR FOR SERVICE TO THIS DEALER. THE CUSTOMER SERVICE IS VERY POOR BEGINNING WITH THE SERVICE MANAGER (DELAGARZA), AND THE ASST. SERVICE MANAGER (FINCHER) IS WORST. I HAD TO TAKE MY CAR CUSTOMER SERVICE IS VERY POOR BEGINNING WITH THE SERVICE MANAGER (DELAGARZA), AND THE ASST. SERVICE MANAGER (FINCHER) IS WORST. I HAD TO TAKE MY CAR TO CLASSIC BMW 20 DAYS AFTER SERVICE AT MORITZ BMW. THE SERVICE MANAGERS WERE VERY RUDE AND CONDESCENDING. THIS IS NOT A REPUTABLE SERVICE DEPARTMENT AND A DISGRACE TO BMW. DUE TO MY HORRIBLE EXPERIENCE WITH THIS DEALER, I AM CONSIDERING TRADING IN FOR A BENZ. I HAVE PAID TOO MUCH MONEY FOR PURCHASE, SERVICE, AND FINANCE WITH BMW TO BE TREATED IN THIS MANNER. I WILL NEVER RETURN TO MORITZ BMW, AND HOPEFULLY I CAN SPREAD THE WORD!!!! More
by Texas48
Employees Worked With
Pachis Delagarza, Richard Fincher
February 26, 2013
I highly recommend this dealership. The service is great and they are very prompt in calling you back. I bought a 2012 Countryman from here, even though I initially went in looking for the Mini Cooper. Bria and they are very prompt in calling you back. I bought a 2012 Countryman from here, even though I initially went in looking for the Mini Cooper. Brian was very friendly and patient (I'm a first time car buyer). The documents required for the loan were clearly spelled out, and it was approved in a matter of 1-2 days. They even gave me a temporary (new) Mini Cooper for about 10 days till my car arrived at the dealership. When I went to pick up my car, the finance person was really good - Robb Leyda. He clearly explained the different options I had and did not pressure me into buying any of them. Brian also set up satellite radio and the Bluetooth connectivity for my phone. I have not yet reached my first service or had a breakdown in my car, but I am sure they will make it as smooth and easy as possible. More
by sanjanaram
Employees Worked With
Robb Leyda, Brian McNulty
February 25, 2013
Tony Theisz made our entire car purchasing experience as easy as possible. Tony walked us through the entire process without ever skipping a beat, or pushing us in any way. He allowed us to go at our own easy as possible. Tony walked us through the entire process without ever skipping a beat, or pushing us in any way. He allowed us to go at our own pace and was very informative with any questions we had. We couldn't be happier with our purchase and our experience with Tony and Moritz BMW. We will definitely be coming back for any of our future BMW purchases, be it new or used. More
by mazrx7t
Employees Worked With
Tony Theisz
February 25, 2013
Doug Mayberry was polite and knowledgeable. He impressed Doug Mayberry was polite and knowledgeable. He impressed because he was not a "pushy salesman," though knowledgeable and detailed. When I visited Doug Mayberry was polite and knowledgeable. He impressed because he was not a "pushy salesman," though knowledgeable and detailed. When I visited the dealership, I was unsure of the type car I sought and asked Doug to see four different makes/models. Doug was patient and friendly at the dealership and during follow-up phone calls. My finance experience with Tony Canady was expedient. More
by samontgomery
Employees Worked With
Doug Mayberry, Tony Canady
February 22, 2013
I purchase a car every year on the average. I have met all kinds of salesman and most are the same, except for John. He stands out from the rest in every way. Most of the time I dread the car buying exp all kinds of salesman and most are the same, except for John. He stands out from the rest in every way. Most of the time I dread the car buying experience but this time it was a joy. John Brunson was on the spot with every request and was very helpful. I will gladly be a repeat customer for him and will recommend to everyone. More
by Livnpaintball1
Employees Worked With
John Brunson
February 22, 2013
Timothy was friendly, helpful, and knowledgeable about mini-coopers. From the time we arrived to look at cars, to the day I drove off the lot in my new "happy car", our experience was a very pleasant one mini-coopers. From the time we arrived to look at cars, to the day I drove off the lot in my new "happy car", our experience was a very pleasant one! More
by kwitte216
February 21, 2013
I had an overall excellence experience here at Moritz BMW of Arlington and I absolutely love my new BMW. My parents were in the process of looking for a new car a couple of months before me, and when I told of Arlington and I absolutely love my new BMW. My parents were in the process of looking for a new car a couple of months before me, and when I told them I wanted a BMW they immediately sent me to Mortiz of Arlington and referred Tony Theisz to assist me. Tony was great, he helped me find exactly what I was looking for. He is calm, layed back and does NOT push you into any decision you are not comfortable with. He understands what you want and looking for and will do his best to do just that. Very patient I must add. So would definitely recommend that you ask for Tony Theisz when shopping at Mortiz BMW of Arlington. More
by Britt015
Employees Worked With
Tony Theisz
February 11, 2013
Moritz BMW has been the dealership of my choice for over 10 years. I recently purchased my 6th vehicle from them. They have an excellent customer service attitude from sales to service. Dextral Harris has 10 years. I recently purchased my 6th vehicle from them. They have an excellent customer service attitude from sales to service. Dextral Harris has always found the car that I want and delivered it as promised. Robb Leyda in the business office, makes all the transaction simple and a breeze to get through. The service department and the valet service are exemplary. Other dealers should take lessons. More
by sinamatin
Employees Worked With
Dextral Harris
February 11, 2013
The staff was very friendly and attentive both over the phone and in person. I showed up late and they stayed late to finish the job. They were very patient and informative. I felt like i got a good dea phone and in person. I showed up late and they stayed late to finish the job. They were very patient and informative. I felt like i got a good deal on the first offer. More
by mldavidson
Employees Worked With
Jon Underwood, Charlie Thompson
February 07, 2013
I had a great experience at Moritz BMW. I was referred by a Moritz employee to Sales person Doug Mayberry and I felt quite comfortable working with him and more importantly felt as though I could trust him w a Moritz employee to Sales person Doug Mayberry and I felt quite comfortable working with him and more importantly felt as though I could trust him which was very important to me. Also had a great experience with Tony Canady closing the financial side of business. Would definitely refer family or friends to Doug! More
by Lojay
Employees Worked With
Doug Mayberry, Tony Canady
