BMW of Arlington

Overall a very positive experience. Marco Lopez was awesome. I really felt like he wanted me to be happy and have a great experience. He was very patient with me during the ordering process and never awesome. I really felt like he wanted me to be happy and have a great experience. He was very patient with me during the ordering process and never seemed to get upset or irritated when I made changes. He is a great asset to this dealership! There was an issue after the car arrived at the dealership which caused a delay in delivery, but I think it was more BMW/MINI rather than Moritz; however I still feel it could have been handled better than it was. Still, pleased overall and love my new MINI Countryman!! More

Moritz review Frank Williams, Lubbock , Texas Moritz review Frank Williams, Lubbock , Texas Worked with Joey Edwards, Mike Allen, Ken Moore In July 2012 I purchased a used Lexus from Moritz review Frank Williams, Lubbock , Texas Worked with Joey Edwards, Mike Allen, Ken Moore In July 2012 I purchased a used Lexus from Moritz Cadillac in Arlington, Texas. I had found it on one of the car buying web sites. This was my first purchase of a car over the internet and “long distance” so to speak. I was apprehensive about having to travel 350 miles to actually see and test drive the vehicle before I made my decision about whether or not to buy it. I was concerned about pressure from dealer and about having to make a decision much quicker than I normally do. I first spoke with Joey Edwards. He was very courteous and helpful. No pressure. He described the car and answered all of my initial questions. After a few phone calls and a few e-mails my wife and I decided to fly to Dallas to see the car. Because Joey was going on vacation, he handed us over to Mike Allen to guide us through the process. Mike was very courteous and helpful as well and again, no pressure. He offered to pick us up at the airport on a Saturday morning, in the car I was interested in so that I could get some first hand driving time back to the dealership. From the first moment I could see that the car was exactly as described. From there on out the process went exactly as promised by both Joey and Mike. We drove back to the dealership, where we dropped Mike off. He then let us take the car for as long as we wanted. After spending an hour or so going over the car very carefully we knew that we wanted it. We drove back to the dealership and began to process of purchasing the car. Everything went smoothly, all the paperwork was professionally handled and explained by Mike and Ken Moore as we went along, and in about 45 minutes we were on our way back to Lubbock. Bottom line – I whole-heartedly recommend Moritz in Arlington, and I especially recommend Joey and Mike. This is a good group of people, and frankly, different from any other car dealership that I’ve ever done business with. More

This was the easiest, most pleasant, and fastest car purchase I have ever made. Timothy was helpful encouraged me to test drive any car I wanted. We test drove 3. He was not pushy nor did he do all t purchase I have ever made. Timothy was helpful encouraged me to test drive any car I wanted. We test drove 3. He was not pushy nor did he do all this running back and forth with "What kind of payments do you want crap" It was simple this is what I am putting down and he came back with we can do this amount and this is the interest we can get for you. Took me next door to the financing person, Ken, and he offered me a couple of extended warranties - not pushy at all. He got the paperwork ready and had me out in no time. I was in and out in less than 2 hours including me test driving 3 vehicles, and me walking by and looking at every car on the lot 2 or 3 times trying to make up my mind. This is the only time I have NOT totally and completely HATED the car buying experience. No one tried blowing smoke or tried telling me this was the best car on the market or that it would comfortably seat 4 people or that it would last 20 years or that it was cheap to maintain. Quite the opposite, I was told the truth about the car and everything I was told lined up with a month's worth of research I had done prior to going to look at a Mini. I knew well what I was getting into before I ever walked on the lot but the one thing that didn't translate well from research or from Timothy or the test drives is just how much fun these cars are to drive. Now to give you some perspective about my purchase. I was tired of putting so many city miles on my 6.0 liter V8 with 361 horsepower Pontiac G8 GT that I love to drive and had decided to keep. If I was going to add another car it had to be economical and more environmentally friendly than the G8. Obviously, it is not that hard to be more economical or environmetally friendly than the G8. However, I had to deal with my psyche, so I knew fool well I could not go back to a Honda not even for a work car(I have had several Hondas in the past and they are exceptionally reliable and dependable cars they are just rather boring) A Fiat was totally out of the question, because I think they are really ugly. I also have to deal with the fact that I am 6'-2" and all cars don't fit. There have been several cars I have looked at in the past, but had to pass simply because I didn't fit. ANd there was no way it could drive like a Prius, it was going to have to have spunk to it. So from everything that I read and everything that I liked, I realized that if anything really stood a chance of meeting most or all of my requirements it was going to be a Mini Cooper S, Hardtop, Clubman, or Countryman. I test drove the Countryman 1st, then the Clubman, both of which were S models and automatic transmissions, then just for grins I decided to drive a standard transmission Hardtop, an S model also. Much to my surprise I absolutely loved the the smaller size and the standard transmission. This is the only car I have ever had that just tickles me to drive. I feel like a kid again when I drive it or at least much younger than 50. One simply cannot explain the FUN factor of this car. Thanks to all the people at Moritz who help make this a very pleasant experience. I hope and expect your Service Department to be as accomidating and pleasant to work with. I will leave a review for them after I have had to deal with with them. Thanks, Kurt More

Had a great experience! Samantha was very personable & knowledgeable! Additionally, she was very patient with my husband, who has difficulty making large purchases! We visited the dealership 3 times an & knowledgeable! Additionally, she was very patient with my husband, who has difficulty making large purchases! We visited the dealership 3 times and each time was a positive experience. I loved the swag she sent with me. Thanks! More