BMW of Bakersfield - Service Center

Exceptional service. Always very courteous and accommodating. I’ve been a customer for 25 years or more. Always very courteous and accommodating. I’ve been a customer for 25 years or more. More

Sam was awesome! Thank you for explaining and getting the parts as quickly as you did. Thank you for explaining and getting the parts as quickly as you did. More

Roger was amazing! Always welcoming and takes good car of my vehicle. Being provided a loaner for the day makes taking my car in for service so much easier. And it l Always welcoming and takes good car of my vehicle. Being provided a loaner for the day makes taking my car in for service so much easier. And it lets me test the new features as I am looking for a new car. Thank you Roger More

Great customer service from Amanda. I appreciate her helpful care, she went above and beyond. I appreciate her helpful care, she went above and beyond. More

Amanda Didonis as always had my brake fluid change d and my windshield wipers replaced in a timely manner. She is the best service rep at Bakersfield BMW. She always makes me feel welcome and is really t my windshield wipers replaced in a timely manner. She is the best service rep at Bakersfield BMW. She always makes me feel welcome and is really the best service person . Bakersfield BMW is the best dealership . More

Very pleasant, quick and as far as I know so far, accurate. I think the addition of sending me a video about the inspection prepared by the maintenance technician, Javier was appreciated. Prices ar accurate. I think the addition of sending me a video about the inspection prepared by the maintenance technician, Javier was appreciated. Prices are way too high More

Great customer service and great atmosphere Friendly staff who made it easy for to get things done in a timely manner staff who made it easy for to get things done in a timely manner More

Scott Sutton is old school cool - knows about cars, knows how to take care of customers, and knows how to properly, professionally, and politely handle whatever the customer needs - a very solid, friendly, a how to take care of customers, and knows how to properly, professionally, and politely handle whatever the customer needs - a very solid, friendly, and competent guy! More

Never diagnosed my vehicle but kept guess what might be wrong with it and then told me the price probably would cost about $10,000 to repair it. I had to remove my vehicle and take to another repair shop t wrong with it and then told me the price probably would cost about $10,000 to repair it. I had to remove my vehicle and take to another repair shop to get a real diagnosis. I feel discriminated against as African American woman. For the record please black people do not take your BMW to the Bakersfield location for repairs they are very bias and racist. As a business owner I will never purchase or pay for any services from them ever again. The service department is trash. More

In BMW of Bakersfield, I visited the service department to address issues with my wife’s 2011 X5, which had only been driven a few thousand miles (37k). The technicians informed me that the air conditionin to address issues with my wife’s 2011 X5, which had only been driven a few thousand miles (37k). The technicians informed me that the air conditioning was malfunctioning due to a failing battery and that one of the rear light was also defective and required replacement. I authorized the necessary repairs. Upon returning home, I noticed that the check engine light had illuminated. I returned to the dealership for further inspection. The technicians discovered that a new water pump and pulley were required, with an estimated repair cost of approximately $4,500.00. Despite my concerns, I was advised that the vehicle could be driven safely with the repairs pending, as the noise and potential leaks were minor. However, I sought a second opinion and took the car home for parking. After several weeks, I decided to return to the dealership and have the repairs completed without seeking a second opinion. The technicians confirmed that the issue was with emission nox sensors, which would require approximately $2,700.00 in repairs. I approved the work and requested a discount, which was granted. However, I was surprised to learn that the water pump and pulley would also need to be repaired, I thought they had misdiagnosed . Despite the fact that I had already purchased a new battery and backlight bulb for a combined cost of approximately $1,000.00. I requested a discount for both repairs, but the dealership offered only a partial reduction. Feeling dissatisfied with the offer, I contacted Jessie, the service manager, to discuss the matter further. Jessie informed me that I had already received a discount and was ineligible for further reductions. He suggested that I consider purchasing the vehicle from the Dodge dealership, implying that the current dealership was not for us. I expressed my discomfort with his attitude and stated that such remarks were unprofessional. Jessie acknowledged my concerns and promised to offer a more favorable discount. However, my frustration reached its peak, and I informed him that I no longer desired any discounts and charged me the regular price. Although customers may request discounts, it does not necessarily imply financial constraints. Our intention was to conserve resources. Upon completion of the service, the company informed me that the SUV was ready for pickup and that an internal thermostat replacement had been performed at no additional cost. A few days later, I visited the office to settle my invoice. Before making payment, I inquired about the possibility of retrieving the used parts. At this point, I was inclined to take the old parts to a reputable mechanic for inspection, as I had developed a sense of unease about the entire experience. I perceived it as potentially fraudulent. The front receptionist readily agreed to my request. I proceeded with the payment, unaware that the service advisor had informed them that used parts were discarded daily. This revelation enraged me, prompting me to abruptly leave the premises and inform them that I would halt payment, as I had made the payment using a credit card. After a period of emotional cooling, I sent my son to retrieve the SUV. Despite my initial decision to cease payment, I ultimately decided to resume it. This in short summarizes the events that transpired. More