BMW of Bakersfield - Service Center

Never diagnosed my vehicle but kept guess what might be wrong with it and then told me the price probably would cost about $10,000 to repair it. I had to remove my vehicle and take to another repair shop t wrong with it and then told me the price probably would cost about $10,000 to repair it. I had to remove my vehicle and take to another repair shop to get a real diagnosis. I feel discriminated against as African American woman. For the record please black people do not take your BMW to the Bakersfield location for repairs they are very bias and racist. As a business owner I will never purchase or pay for any services from them ever again. The service department is trash. More

In BMW of Bakersfield, I visited the service department to address issues with my wife’s 2011 X5, which had only been driven a few thousand miles (37k). The technicians informed me that the air conditionin to address issues with my wife’s 2011 X5, which had only been driven a few thousand miles (37k). The technicians informed me that the air conditioning was malfunctioning due to a failing battery and that one of the rear light was also defective and required replacement. I authorized the necessary repairs. Upon returning home, I noticed that the check engine light had illuminated. I returned to the dealership for further inspection. The technicians discovered that a new water pump and pulley were required, with an estimated repair cost of approximately $4,500.00. Despite my concerns, I was advised that the vehicle could be driven safely with the repairs pending, as the noise and potential leaks were minor. However, I sought a second opinion and took the car home for parking. After several weeks, I decided to return to the dealership and have the repairs completed without seeking a second opinion. The technicians confirmed that the issue was with emission nox sensors, which would require approximately $2,700.00 in repairs. I approved the work and requested a discount, which was granted. However, I was surprised to learn that the water pump and pulley would also need to be repaired, I thought they had misdiagnosed . Despite the fact that I had already purchased a new battery and backlight bulb for a combined cost of approximately $1,000.00. I requested a discount for both repairs, but the dealership offered only a partial reduction. Feeling dissatisfied with the offer, I contacted Jessie, the service manager, to discuss the matter further. Jessie informed me that I had already received a discount and was ineligible for further reductions. He suggested that I consider purchasing the vehicle from the Dodge dealership, implying that the current dealership was not for us. I expressed my discomfort with his attitude and stated that such remarks were unprofessional. Jessie acknowledged my concerns and promised to offer a more favorable discount. However, my frustration reached its peak, and I informed him that I no longer desired any discounts and charged me the regular price. Although customers may request discounts, it does not necessarily imply financial constraints. Our intention was to conserve resources. Upon completion of the service, the company informed me that the SUV was ready for pickup and that an internal thermostat replacement had been performed at no additional cost. A few days later, I visited the office to settle my invoice. Before making payment, I inquired about the possibility of retrieving the used parts. At this point, I was inclined to take the old parts to a reputable mechanic for inspection, as I had developed a sense of unease about the entire experience. I perceived it as potentially fraudulent. The front receptionist readily agreed to my request. I proceeded with the payment, unaware that the service advisor had informed them that used parts were discarded daily. This revelation enraged me, prompting me to abruptly leave the premises and inform them that I would halt payment, as I had made the payment using a credit card. After a period of emotional cooling, I sent my son to retrieve the SUV. Despite my initial decision to cease payment, I ultimately decided to resume it. This in short summarizes the events that transpired. More

Great, especially Amanda in service. I've purchased quite a few vehicles from them and she's the best! I've purchased quite a few vehicles from them and she's the best! More

They are my friends and they make me feel special and always take care of me always take care of me More

I really like BMW of Bakersfield. They are always very professional in their sales and service. They are always very professional in their sales and service. More

I was loaned a car to run errands, thank you, I had to provide my own gasoline. provide my own gasoline. More

Very pleasant and understanding service personal. Never enjoy the cost of doing business there but we are always treated respectfully and promptly. Never enjoy the cost of doing business there but we are always treated respectfully and promptly. More

Fast, efficient, and friendly service. I appreciate the video updates throughout the process of my car being serviced/repaired. I appreciate the video updates throughout the process of my car being serviced/repaired. More

Great service. The car was fixed in less than 24 hours. I felt heard and cared for! The car was fixed in less than 24 hours. I felt heard and cared for! More

Thank you for the service. While my car was being serviced. I needed a loaner and BMw made that happen for me. When I had questions about the transmission I got answers in form While my car was being serviced. I needed a loaner and BMw made that happen for me. When I had questions about the transmission I got answers in form of a video. Great service More