BMW of Bakersfield - Service Center

Thank you for the service. While my car was being serviced. I needed a loaner and BMw made that happen for me. When I had questions about the transmission I got answers in form While my car was being serviced. I needed a loaner and BMw made that happen for me. When I had questions about the transmission I got answers in form of a video. Great service More

They have friendly staff and thay also have good communication with customers and very clean facilities communication with customers and very clean facilities More

Scheduling was easy, the advisor was courteous and professional, and the maintenance was done as required and completed as promised. professional, and the maintenance was done as required and completed as promised. More

Diagnosed issue very quickly and got me on the road again. Customer service was great as well. again. Customer service was great as well. More

Great people and great service and fast work too and had me updated on my car me updated on my car More

Service was very good, staff was accommodating and helpful. Everything was done in a very timely manner helpful. Everything was done in a very timely manner More

I live a two hour drive away from this service center so efficiency is very important to me. The process to schedule an appointment and check in were great. The service I needed done was finished in a rea efficiency is very important to me. The process to schedule an appointment and check in were great. The service I needed done was finished in a reasonable timeframe, but additional work needed to be done that extended my visit. Other work needs to be completed, but I did not have the time on this visit. Once the work was done, my vehicle was pulled to the front of the service center but I waited 40 minutes for paperwork to be completed which is entirely unacceptable. I felt no urgency to help get me on my way home once the work was finished. There was no offer to assist me in getting the additional work scheduled I'll eventually need done and how to accommodate my situation living far away such as an offer for a service loaner vehicle. More

Excellent product as well as excellent customer servuce. I would recommend this dealership to all my family and friends! I would recommend this dealership to all my family and friends! More

I was rude , never again . They didn’t help me enough . Overpaid. For nothing. Don’t come here They didn’t help me enough . Overpaid. For nothing. Don’t come here More

Everyone at BMW bakersfield are very good to excellent they Make you feel like family thank you they Make you feel like family thank you More