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BMW of Bakersfield - Service Center

Bakersfield, CA

4.7
795 Reviews

795 Reviews of BMW of Bakersfield - Service Center

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January 06, 2025

Excellent thank you. Staff was professional and helpful and attentive to our needs and questions. More

by EJHIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Clemente
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Dubonis Bartlett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Lara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Cesani
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 05, 2025

Great friendly service. Keep me up to date with progress while I waited. Will come back for service again. More

by stat6666
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 04, 2025

Scott is fantastic - he truly embodies the meaning of customer service which is so hard to find anywhere these days. More

by AA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 04, 2025

Very friendly Very responsive Car was serviced faster than I expected Even offered to wash my car More

by STEVEN95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Lara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Cesani
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 04, 2025

Impeccable customer service, very friendly and knowledgeable. I am so glad I chose Bakersfield BMW More

by REDDIGEX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Clemente
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Dubonis Bartlett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Lara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Cesani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Bridges
January 04, 2025

Dropped off car for oil change at my 9:15am appt and car wasn’t ready until 5pm!!! This appt was not communicated very well unlike all my other appts. I was told my car would be ready by 12pm, but nope!!! More

by tymadcourt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Samantha Cesani
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 04, 2025

They did great. No problems and Sam the service rep was very professional. Had new brakes installed and that went fine More

by HAYANDHOTDOGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Cesani
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 04, 2025

Everyone was kind, respectful, and professional. They took excellent care of my car, kept me updated throughout the process, and made sure all my concerns were addressed. Great experience overall! More

by Brandon Nelson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Lara
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 03, 2025

Riger was very friendly and helpful! I was quickly given a loaner vehicle and my original car was checked and finished that same day. Great service! More

by M.SGHERZI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Lara
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 02, 2025

Mr. Roger is always very helpful and professional, he make sure all my concerns are addressed in easy manner More

by Val 123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Lara
5.0
This rating includes all reviews, with more weight given to recent reviews.
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