BMW of Bakersfield - Service Center

So everything went well up until I left the lot and I had a flat tire on my right rear. This was after the service advisor telling me that I needed new tires and it would cost me $2000 and I said I would hol a flat tire on my right rear. This was after the service advisor telling me that I needed new tires and it would cost me $2000 and I said I would hold off on that for now. So conveniently I had a flat tire once I left the lot and I did not turn my car in that way. Needless to say I went somewhere else to get new tires and they was much cheaper than $2000. I don’t appreciate being fooled with and tricked into buying new tires it’s tacky and it’s petty and you guys should do better to your clientele More

Scott in Service is the BEST! He has been my service advisor for years and always does and excellent job. He is kind, respectful, amazing at what he does. AND, always explains He has been my service advisor for years and always does and excellent job. He is kind, respectful, amazing at what he does. AND, always explains things in terms that I can understand. A 5 Star review because of Scott! More

The maintenance department is awesome. From the time you drive in they will attend to your needs any get your problem solved as quick as possible. From the time you drive in they will attend to your needs any get your problem solved as quick as possible. More

My service advisor, Amanda, was excellent and address all of my concerns. My vehicle was ready when promissed and was sparkling like new. Thank you! of my concerns. My vehicle was ready when promissed and was sparkling like new. Thank you! More

this dealership is awesome place and they always offered the best service for the clients , thanks Scott for all your effort . the best service for the clients , thanks Scott for all your effort . More

BMW of Bakersfield provides excellent service. It is very important in my opinion to have good service advisors at dealerships and they go above and beyond. It is very important in my opinion to have good service advisors at dealerships and they go above and beyond. More

Went for my first oil change, and the experience was positive all around. Very nice people in service department positive all around. Very nice people in service department More

Hi, a few things actually. First is that I was very disappointed to have been charged for a diagnosis and also additionally for a delete of a key in the car system that I lost. First is that I was very disappointed to have been charged for a diagnosis and also additionally for a delete of a key in the car system that I lost. All the diagnostic tool was to plug into the car and run the tool, and since you were already there, the key could have been deleted in the same session, but I was changed for 2 different things and I think that was not called for. Additionally, and maybe worst, it looks like the techs tried to close the hood, and had a tool still sitting on it and as a result the right side has a plastic part broken, but worst the hood was now miss aligned. I’m not interested in anything, I just wanted to give you that feedback as I’m sure you can ask the tech that worked on the car or look at some video that hopefully you have from them working on it. I moved so it’s not like I can come in for you guys to see it and fix it, but just wanted to let you know More

They offer you services NOT needed before they even inspect the car and that happens every time inspect the car and that happens every time More

Amanda provided excellent service and explained the malfunction of the intake vents on my SUV X3. malfunction of the intake vents on my SUV X3. More