BMW of Bakersfield - Service Center

Amazing Service Buying a high end vehicle is usually a pleasant experience, but once you own the car you begin to realize that customer service after the sale is argu Buying a high end vehicle is usually a pleasant experience, but once you own the car you begin to realize that customer service after the sale is arguably more important. So this weekend I visited BMW of Bakersfield and met the most incredible young woman, Carolyn Cariaga, the Service Representative. It was to take care of a simple problem, but Carolyn went beyond that and made certain that I left with a memory that exceeded the little problem that I had. From the moment I pulled into the service bay I felt like I had met a friend who was willing to explain some things about our new BMW; probably information I should have read, but Carolyn patiently explained anyway. She never lost her smile, and within a few minutes my minor issue was taken care of, much better than I had expected, the vehicle had been washed so well it sparkled and my thoughts about customer service were forever altered. This is service that most dealerships promise, few deliver and BWM of Bakersfield, delivers. I was so touched by the experience that I sought out the General Manager (yes he was working on Saturday too) Alex Karegaran to share with him my experience. He is a gracious man who really cares about his customers, and is proud of those who work for him. If you are considering a luxury car, step up to BMW and buy it at BMW of Bakersfield; guarantee no regrets and many smiles. More

Bakersfield BMW kept my 528e for a week-and-a-half to perform minimal work and couldn't even find the time to install a new license plate from which I left on the front passenger seat. No one has ever bo perform minimal work and couldn't even find the time to install a new license plate from which I left on the front passenger seat. No one has ever bothered to tell me why the delay despite my voicemail messages. Nikki, my "Service Advisor", in particular,needs to find another line of work. More

Took my 745LI in for service it was 10 days new. When I got it out of the service dept it had scratches in the paint down the passenger ise and back bumper. The service dept was rude when I took the car ba got it out of the service dept it had scratches in the paint down the passenger ise and back bumper. The service dept was rude when I took the car back to them the next day to fix it. They did not paint it properly and when I told them that it was not satisfactory they asked me to take the car to another dealer. More

This must be the worst BMW service dealership I have ever been to. I took my car in for regular maintenance to get the water pump and thermostat replaced. Car worked fine for about 3 months, then over heat been to. I took my car in for regular maintenance to get the water pump and thermostat replaced. Car worked fine for about 3 months, then over heated. To make a long story short, the thermostat they replaced was defective, and they said that the overheating issue was not caused by that. Basically the car blew a head gasket and they would not take responsibility. I had to call the BAR, who did an investigation, and had them replace my motor, after some serious arguing. BMW even wanted to charge me for a mistake that THEY did. When they replaced the motor, I took it to an independent BMW repair shop to evaluate the work. They said everything was done sloppy and unprofessional. More

This must be the worst BMW service dealership I have ever been to. I took my car in for regular maintenance to get the water pump and thermostat replaced. Car worked fine for about 3 months, then over heat been to. I took my car in for regular maintenance to get the water pump and thermostat replaced. Car worked fine for about 3 months, then over heated. To make a long story short, the thermostat they replaced was defective, and they said that the overheating issue was not caused by that. Basically the car blew a head gasket and they would not take responsibility. I had to call the BAR, who did an investigation, and had them replace my motor, after some serious arguing. BMW even wanted to charge me for a mistake that THEY did. When they replaced the motor, I took it to an independent BMW repair shop to evaluate the work. They said everything was done sloppy and unprofessional. More

Brought in my car for a scheduled oil service. At the time I was being checked in I mentioned the weatherstriping on the driver door was torn. This repair was approved for warranty and added to the order time I was being checked in I mentioned the weatherstriping on the driver door was torn. This repair was approved for warranty and added to the order. I waited at the dealer for the service and they were done an hour later.<br>Great service and quality work. I have a new 545 on order through this dealer because of past positive experiences. More