BMW of Barrington

Outstanding Experience! I drove in from Kalamazoo, Michigan with my 25-year old daughter, (a very educated "sports car lover)" to look at a specific BMW my daughter thou I drove in from Kalamazoo, Michigan with my 25-year old daughter, (a very educated "sports car lover)" to look at a specific BMW my daughter thought I would be interested in. We are a "car aficionado" family and after owning numerous sports cars, have been very disappointed with the average salesperson's knowledge of the car they are selling, even though they are high end cars. I was amazed that Aldijana knew the car so well and all its features, and assured me she would hold the car while I made the drive. Upon arriving at the dealership, she immediately took us to the employee lunch room and fed us pizza, salad and soft drinks, which was exactly what we needed at the time. Next she ushered us to the lower level garage where the car was waiting, and handily walked us through all the features of the car and answered every one of my daughter's questions about its engine and its performance, wheels, tires, etc., After the test drive, Aldijana went out of her way to ensure we could drive the car home after a snafu on my end, presented it with a big bow, and two hours later we were back on the highway headed home. She called me during the drive home, twice the next week, and once the next month to ensure everything was satisfactory. Her professionalism is exemplary. Interestingly enough, on the drive in, I had said to my daughter that if her Master's degree she was pursuing didn't work out, she should consider selling cars as she was more informed than 95% of the auto salesmen we had met. She agreed that most know only a few products well in their line and rarely know the competitions, but she indicated she felt that there would be a built-in bias against female saleswomen. How fortuitous for her to meet Aldijana, who was an exemplary role model in how to sell a car without a superfluous amount of pressure, knew the competition and its performance abilities (both positive and negative), nailed the features of the car I was interested in, and could ask pertinent questions and inject humor about my daughter's ride (an Audi). It was the first time in years that a salesperson did not have to run to a manager, another salesperson or peer through a automotive catalog to answer my daughter's questions. And furthermore, she was the first salesperson that innately understood the 25 year old college student accompanying me, was going to be instrumental in the decision and not to be dismissed. For me to witness my daughter and Aldijana conversing about the merits of chipping engines, winter tires vs all seasons, turbo lag, model changes, etc. demonstrated to me that the dealership had an excellent asset with Aldijana on their staff. For this mother-daughter team, Aldijana got the our first A+ rating. We will be back. More

Aldijana, Chris Lima, and the whole dealership were amazing I could not be happier with my experience at the dealership. Aldijana and Chris were more then helpful, they went above and beyond compared to Patrick I could not be happier with my experience at the dealership. Aldijana and Chris were more then helpful, they went above and beyond compared to Patrick BMW, were i purchased my last two cars. Aldijana made several check up calls to ensure I was extremely satisfied. Chris was transparent when i came to pricing, not like Patrick BMW where they waste hours of your time only to quote a price that was insulting. I was ready to switch to another car manufacturer after my experience was terrible at Patrick BMW but Aldijana, Chris, and the rest of the team changed my viewpoint. Their service center was also profession and helpful, unlike other dealers. Thank you again Motor Werks for everything, you are all true professionals. More

Aldi, Louie, and Ryan to the rescue The whole team was great and dedicated. Aldijana went above and beyond showing me the vehicle. Louie got me the deal I wanted and threw an extra year The whole team was great and dedicated. Aldijana went above and beyond showing me the vehicle. Louie got me the deal I wanted and threw an extra year of warranty. Ryan is great at explaining financing terms. All three of them were a blast to work with and look forward to buying more vehicles through them. More

Motorworks Rocks!!!! The Motorworks team was extremely professional, low pressure, and treated me incredibly well. will be back for next BMW for sure. the car drives like The Motorworks team was extremely professional, low pressure, and treated me incredibly well. will be back for next BMW for sure. the car drives like a dream. they gave me a fair price on the trade-in of 2006 BMW. all in all great experience. More

Motorwers of Barrington I went in expecting to purchase a used vehicle. I didn't even want to consider a new vehicle thinking it was out of my price range. Chris Roehm took I went in expecting to purchase a used vehicle. I didn't even want to consider a new vehicle thinking it was out of my price range. Chris Roehm took the time to give me all of my options and was never pushy. I ended up getting a brand new car that I LOVE and can afford. He even took the time to make sure I knew how everything worked and was set up properly as far as connecting the blue tooth with my phone, etc. I highly recommend Chris Roehm Motorwers . It was worth the hour drive to get there. More

Intermittent issue with Sirius radio Having purchased a new 4-Series Gran Coupe I discovered an intermittent problem with the Sirius radio freezing (this is the only niggle in the entire Having purchased a new 4-Series Gran Coupe I discovered an intermittent problem with the Sirius radio freezing (this is the only niggle in the entire car). Erik Swanson was immensely helpful throughout the process. He documented the issue, arranged for a loaner, and communicated consistently with me as they tried to replicate the problem we were experiencing. I happened to have a picture of the display when it was malfunctioning and they were able to use that to further diagnose the problem. Erik was not in a hurry to get the car out of his shop but took the appropriate amount of time necessary. He respectfully requested to keep the car for several days after the repair to make sure the problem didn't surface again. Erik communicated with me daily (email or phone) and routinely said he wanted to give us the car back only once he knew it was working error free. More

Best car buying experience. Great Service The best car buying experience This dealership is situated 30 miles from where I live, yet the care and service received out weighs the 1 hour drive h The best car buying experience This dealership is situated 30 miles from where I live, yet the care and service received out weighs the 1 hour drive hassle. When we went to the showroom, the Client advisor Barry Sias whom I worked with earlier was busy, their Sales Manager Derec Jordon met us, made sure we were comfortable and assigned another Client Advisor Chris Gargano to work with us. Chris patiently worked with to find the car of our liking. We went in to buy a CPO model which was sold earlier that day, Chris and Derec helped us find another X5 which met all our needs. Barry Sias also would stop by in between to ensure that we were being helped. All through out the process there was no pressure on us. Their General Sales Manager Christopher Lima also ensured that we were taken care off. Finally their Accounts Manager helped us in getting a low interest financing. All prices were given upfront and there were no surprises. Overall it is great team with strong customer focus. We walked out with an New X5, no buyers remorse and great experience. I would strongly recommend this dealership to my friends, family and others trying to decide on this dealership. Thank you Motorwerks Team !!! More

Demo BMW 3 series Overall a more positive experience then other dealerships. MW seemed to understand that the art of simple conversation and listening is important. B Overall a more positive experience then other dealerships. MW seemed to understand that the art of simple conversation and listening is important. Both parties are trying to make a deal and that is understandable and the bottom line is we felt good, tired, but happy with the outcome. One probably can say I could of done better, but that is true for anything. The one negative was the time. Part of it is our fault for really narrowing down the right vehicle, and I am thrilled they spent the time to do so. But when it came to the paperwork that took a little longer than expected, which is fine, but there was no place to relax. Motor Werks is under construction and there needs to be a lounge area, perhaps narrow in width but decent lengthwise, where people can sit, read, get a bite to eat (tables, lounge chairs, sofa). More

Best Buying Experience Ever!!! Robert and Chris were extremely friendly and made my dream of getting a BMW very easy. Thanks to both of them . Overall motor werks is a great place Robert and Chris were extremely friendly and made my dream of getting a BMW very easy. Thanks to both of them . Overall motor werks is a great place to buy a car. I would definitely recommend this place to my friends to get a car. More