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BMW of Barrington

Barrington, IL

Overview
Employees
Reviews
Vehicles
4.9
1,421 Reviews
BMW of Barrington | From Digital to your Driveway Being part of Motor Werks has always had its perks, but going above and beyond in customer care, is part of our culture. Motor Werks @ Home is another way for us to show how much we #care. Motor Werks @ HOME At BMW of Barrington, we have adapted to meet your needs. We now offer Motor Werks @ Home*, a new way shop or service your vehicle from the comfort of your home with out setting foot into our dealership. Simply shop, click, and we will do the rest. It really is that simple. Visit us online to learn more. *At home delivery, test drive, and service pick-up/delivery is free of charge within 20 miles of the dealership. Additional fees may or may not apply for distances over 50 miles. Call dealer for details.
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1475 Barrington Rd

Barrington, IL

60010

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Showing 1,421 reviews

October 11, 2024

Best of the best in and out with Sharon Lee and Eric Phillips. Great salesperson and great service advisor. Highly recommended. More

by jasonchooi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sharon lee
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October 04, 2024

Erik Swanson is our service person for more then 10 years, I think, always been great experience, great job keeping our cars in good shape. Thank you Erik! More

by mi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2024 -

BMW of Barrington responded

Thank you for taking the time to share your continued experience in BMW of Barrington Service Department and Service Advisor Erik Swanson. We appreciate your kind words and continued patronage with us. Driven by You.

September 30, 2024

I had an outstanding experience purchasing my new BMW i4 at Barrington BMW. From the start, they offered a very competitive price, which immediately caught my attention. Peter Jacob, our sales representativ More

by DF
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Jakob
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2024 -

BMW of Barrington responded

Thank you for sharing your outstanding experience! We're thrilled to hear that Peter and our team at BMW of Barrington made your i4 purchase smooth and enjoyable. Your recommendation means the world to us! If you know anyone else in the market for a BMW, we’d love the opportunity to provide them with the same exceptional service. We look forward to seeing you again and are always here if you need anything. Enjoy your new i4!

September 28, 2024

I have been working with Eric Swanson for eleven years and he is outstanding with customer service. Keeps me coming back thanks to his service. More

by Baum.Donna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2024 -

BMW of Barrington responded

Thank you so much for your loyalty and kind words about Eric Swanson! We're thrilled to hear that his exceptional service keeps you coming back. We truly appreciate customers like you and would love to help your friends and family experience the same great service. —we’d be happy to assist!

September 24, 2024

I bought a certified BMW from Motorwerks in 2018. Very good experience and have done all maintenance there with great results. Highly recommended. More

by Bill Noirot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2024 -

BMW of Barrington responded

Thank you so much for your kind words and continued trust in Motor Werks! We're thrilled to hear that you've had such a positive experience with both your BMW purchase and service. Your recommendation means the world to us, and if you know anyone else looking for their next vehicle, we’d be honored to provide them with the same great experience. Feel free to send them our way—we’re always happy to help! 😊

September 19, 2024

Was a joy to work with Peter. He is personable, no pressure sales and knowledgeable. Will definitely Be a long term customer. He was available for questions and appt. And love the More

by barbspauldinglcsw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Jakob
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daisy Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2024 -

BMW of Barrington responded

Thank you so much for your kind words! We're thrilled to hear that Peter provided you with a great experience, and we’re excited to have you as part of the Motor Werks family for the long term. Enjoy your new car, and if you know anyone else looking for a similarly stress-free, knowledgeable experience, we’d love to help them out too!

September 18, 2024

The car process was a breeze BUT once the vehicle was totaled we EXPERIENCED THE WORST CUSTOMER SERVICE from the cancellations department when canceling the extended warranty and gap protection. The cust More

by Lea0724
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sherry @Cancellations
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Sep 19, 2024 -

BMW of Barrington responded

Thank you for sharing your feedback. We're glad to hear that your initial car buying experience went smoothly, but we're truly sorry to hear about the challenges you faced with our cancellations department. We take your concerns seriously and will address them internally to ensure better communication and service moving forward.

September 05, 2024

Justin Gundlach was courteous and helpful. He was in constant communication with me and was quite knowledgeable. I would recommend him! More

by BROSS6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Gundlach
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2024 -

BMW of Barrington responded

Thank you for the wonderful review! We're thrilled to hear that Justin provided you with such a positive experience. We appreciate your recommendation and look forward to serving you again in the future. If you know anyone else looking for exceptional service, we'd be grateful for your referral! Your trust and support mean everything to us.

September 02, 2024

Erik is the primary reason I continue bringing my car to Motorwerks. They are the best at what they do. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Zapata
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2024 -

BMW of Barrington responded

Thank you for the kind words! We’re thrilled to hear that Erik and the Motor Werks team continue to provide you with the top-notch service you deserve. We’re committed to being the best for our customers. If you know anyone else who could benefit from our expertise, we’d be grateful if you could refer them to us. We look forward to serving you again!

Sep 03, 2024 -

BMW of Barrington responded

Thank you for the kind words! We’re thrilled to hear that Erik and the Motor Werks team continue to provide you with the top-notch service you deserve. We’re committed to being the best for our customers. If you know anyone else who could benefit from our expertise, we’d be grateful if you could refer them to us. We look forward to serving you again!

August 26, 2024

Justin was very helpful and quick to help with all of my service needs. He answered all of my questions. I will be coming back for future service More

by Sam Hutter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Gundlach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2024 -

BMW of Barrington responded

Thank you so much for your kind words! We’re thrilled to hear that Justin provided you with quick and helpful service. Your trust means a lot to us, and we look forward to seeing you for future visits! If you know anyone else who might benefit from the same level of care, please feel free to send them our way. We’d love to help them too! 🚗💼 #MotorWerks #CustomerService #Referrals

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