BMW of Bel Air

Never again. My sales person, Jason, was easy to work with. After buying so many cars, it did not bother me that he was not much of a talker. HOWEVER, the finance My sales person, Jason, was easy to work with. After buying so many cars, it did not bother me that he was not much of a talker. HOWEVER, the finance person, Alex, did not explain anything to me, had me sign everything in silence on an iPad. I’ve never experienced someone who did not speak a word or explain any of the majorly important financial documents. Thankfully, I’ve bought many cars in my past and also know how to read. He was also extremely slow. If you are new or confused, simply state that. For the week following my purchase, I had 2 holds for my down payment which was a large amount that the dealership was not able to take care of. I called multiple times to have the ‘hold’ of money cleared as it was under BMW, and no one could help me. It eventually cleared after 6 days. This current week I called the finance person,Alex, to sent over an emailed version of my installment agreement so I could refinance my vehicle. He says, sure. It never came though. I called twice and left voicemails for someone to help me…no return call. Today, as I call to see when my title would arrive as the refinance group needs it to close out the current loan, the MVA advised me the paperwork was not processed until April 22, 2024…16 days after my purchase. The title is not even created yet as of May 1, 2024. I will not even bother to call and ask why, as no one has been able to help me with the several other issues I’ve incurred in the last month. Save yourself a headache and buy from somewhere that can assure help when and if you need it. More

My service representative Andrew was very helpful and profession, and everyone was was friendly and profession, and everyone was was friendly and More

I have nothing but great things to say about BMW of Bel Air- specifically the service department. There was an issue with the programming of my new key, and although it took a some time they were able to Air- specifically the service department. There was an issue with the programming of my new key, and although it took a some time they were able to figure out why. They kept me posted with updates and price points regularly, made a video outlining what the repair was and how it was completed ,and advised what services I would need to take care of next. No one likes to get their car serviced, but at BMW of Bel Air they sure as xxxx make you feel a lot better about it. More

We had a wonderful experience with Jason and with the dealership in general. I’m loving my car! dealership in general. I’m loving my car! More

I had an excellent experience at the dealership, I was treated with the utmost respect and courtesy…and received the vehicle that I was looking for… treated with the utmost respect and courtesy…and received the vehicle that I was looking for… More

Going in and looking at a vehicle and having great customer service from Lillian Moore was the best experience. With her knowledge and experience with the vehicle i was looking at help me make my deci customer service from Lillian Moore was the best experience. With her knowledge and experience with the vehicle i was looking at help me make my decision on purchasing the vehicle. More

The purchasing process was quick and easy. I was able to do much of the work at home via emails. I have purchased many cars from Jason over the years and each has been a positive experience. I was able to do much of the work at home via emails. I have purchased many cars from Jason over the years and each has been a positive experience. More

I had a great experience when buying and servicing my car. Everyone is so nice and professional. They really care about their customers. car. Everyone is so nice and professional. They really care about their customers. More

Fro Holly @ reception to Yani (Jonathan) the manager and everyone in-between, they were very help and professional. All my questions were answered patiently --- and there were many! Special shout out to everyone in-between, they were very help and professional. All my questions were answered patiently --- and there were many! Special shout out to Steven ---service advisor, who helped me over the phone while I was traveling out of state.last month--- and this was before I had even met him. Happy Holidays More

Steven was very attentive to detail and provided the best customer service. Very efficient and courteous. So too, I appreciated the video provided by the service technician. customer service. Very efficient and courteous. So too, I appreciated the video provided by the service technician. More