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BMW of Bel Air
Bel Air, MD
296 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Helpful July 19, 2023
My experience was excellent. I had to order the vehicle i wanted and Chris and Lilly walked me through the process and made it easy. They keep me informed on the vehicle's progr I had to order the vehicle i wanted and Chris and Lilly walked me through the process and made it easy. They keep me informed on the vehicle's progress through the build. I would definitely recommend this dealership. More
by mcreighton
Employees Worked With
Chris Dunkes, Lilly Moore
July 18, 2023
Was sold a vehicle from this dealership in April only to find out a week ago that there was no title present at the time of purchase. Temp tags have expired and bmw has refused to issue a new set. I was tol find out a week ago that there was no title present at the time of purchase. Temp tags have expired and bmw has refused to issue a new set. I was told only MVA can issue me new temp tags. However, MVA instructed me that the dealershipn has to for screwing up and if they had the original title and the rest of the documents for this car, they would be able to help. BMW has sent nothing over to MVA to show that I have ownership to this car. I have been unable to drive my vehicle for almost a month now. When I first visited this location I felt very comfortable and the Staff appeared to be kind and honest. However due to this issue, I am starting to realize that I've been mislead regarding the bmw I purchased and have not been offered any additional assistance to accommodate me for the chaos this team has caused not even a loaner car while I'm waiting for the title. In the beginning I was told the title and tags were overnighted to me. I called the following business day, Monday to request a tracking number; no response from thr finance department for two days. When I finally was able to get a hold of the CFS I requested a tracking number and was told " I don't have a tracking number in my notes. Let me call tag and title and I will call you back". No call back, no updates. I found out from the SA that my title and tags were never process nor mailed out. So why lie to me and make me beleive that im going to get my title and tag so I can finally use my car for work and take my kids to camp. Nothing. No new updates. I've reported this incident to BMW and Autonation corporate as well as the MVA investigation office. Will never refer anyone to this dealership. You cannot sell a vehicle without a title. Common knowledge. This is not how you run a business nor treat your customers. More
by Lu
Employees Worked With
Sean Gehart, Matthew Caplan and Chris, the general manager
July 13, 2023
I scheduled an appointment through the app. I was greeted at entry and asked what to confirm the services requested. My service technician was concise. I appreciate the video review of the comp I was greeted at entry and asked what to confirm the services requested. My service technician was concise. I appreciate the video review of the comprehensive check. Their assessment was accurate and shared a level of urgency for the suggested additional service. More
by ritzb25
Employees Worked With
Andrew
July 10, 2023
My experience at BMW of Bel Air was positive. I was greeted when I arrived, and Steve was my liaison. He kept me informed the entire time I was there and went out of his way to point different th I was greeted when I arrived, and Steve was my liaison. He kept me informed the entire time I was there and went out of his way to point different things out to me. The dealership was clean and tidy, but with no frills. More
by s4chrst
Employees Worked With
Steve
July 04, 2023
Be very suspicious when buying a used veh. Purchased a used veh months ago and still finding issues where they had greased parts that were worn or already failing. Once the grease has dried/wo Purchased a used veh months ago and still finding issues where they had greased parts that were worn or already failing. Once the grease has dried/worn out the part has failed. Mine was the electric steering column. 5k later😡 More
by Cimex4ullc
Employees Worked With
Unk
July 03, 2023
Took our 530i in for a recall repair. Received a walk around video of the underside of the car highlighting the condition of the brakes, tires and suspension. The repair began on time an Received a walk around video of the underside of the car highlighting the condition of the brakes, tires and suspension. The repair began on time and was completed quickly. When we received the car back it had been washed and vacuumed. Well Done! More
by tapco
Employees Worked With
Adam (Tech)
June 30, 2023
Friendly knowledgeable sales staff. Easy negotiation and good communications. Got the vehicle I wanted at a fair price, the showroom was comfortable and the paperwork process was effici Easy negotiation and good communications. Got the vehicle I wanted at a fair price, the showroom was comfortable and the paperwork process was efficient. More
by ericmep2
Employees Worked With
Jason Rudek
June 30, 2023
Lied to by staff Very slow Not much inventory I wouldn’t go back and they don’t respond after they get your money unless they need you wouldn’t recommend also I brought a100k car wouldn’t go back and they don’t respond after they get your money unless they need you wouldn’t recommend also I brought a100k car More
by Sherald.prop
Employees Worked With
I’m ok
