BMW of Bellevue - Service Center

I scheduled my car for a diagnosis of an adaptive headlight failure. I scheduled the service 10 days in advance hoping for a same day diagnosis. After keeping the car for three days they didn't even headlight failure. I scheduled the service 10 days in advance hoping for a same day diagnosis. After keeping the car for three days they didn't even get my car in the shop. I checked daily using the remote camera feature and the car was in the exact same spot in their parking lot. Every day I had to reach out for updates. After three days I gave up. The cherry on top: they lost my key! More

5 star service provided! Thanks to the service advisor for thoroughly reviewing the service appointment details and providing updates as the work progressed! Thanks to the service advisor for thoroughly reviewing the service appointment details and providing updates as the work progressed! More

I’ve had many encounters with this dealership. I especially like their communication when a car is being serviced! I especially like their communication when a car is being serviced! More

Service department is inefficient. Oil changes take all day at the least and service issues take days to a week without loaner cars available. If you do get a loaner, you will get th Oil changes take all day at the least and service issues take days to a week without loaner cars available. If you do get a loaner, you will get the smallest BMW offered even when you drive the largest BMW. Loaner provided was dirty and had less than 1/4 tank of gas. More

Very helpful staff. It was easy to book my appointment, even after I had to change it once due to the weather. There was no wait at the dealership. The service was gre It was easy to book my appointment, even after I had to change it once due to the weather. There was no wait at the dealership. The service was great and o picked up my car as expected in time with complimentary car wash! More

Great customer service, friendly, fast and got me in quick to fix my flat tire. quick to fix my flat tire. More

I made an online appt for 8am the next day. Checked in with an associate and left the dealership, thinking my car would be done at the end of the day, since I didn’t consider faulty door locks Checked in with an associate and left the dealership, thinking my car would be done at the end of the day, since I didn’t consider faulty door locks a major repair. I called at 12pm and was sent to voicemail. Completely understandable. I went back to dealership at 3pm, and was told they hadn’t looked at my car and probably wouldn’t look at it until the next day. I asked for a loaner and was told they had none. No one told me any of this when I checked the car in. Had I known that, I wouldn’t have wasted my time. I asked if I had made the same appointments 2 weeks from now, would the results have been the same, and they said most likely. I can understand being busy or not having enough technicians. But if that’s the case, let the customers know upfront. I ended up going to an independent shop and getting my car fixed the next day, at a fraction of the cost. More

Angel was outstanding. He was attentive and kept me informed regarding the process on my vehicle. He was attentive and kept me informed regarding the process on my vehicle. More

Angel was excellent. He kept us informed and explained everything very well. He assisted us in making an appointment for a current recall. We thought that 2.5 hours wait He kept us informed and explained everything very well. He assisted us in making an appointment for a current recall. We thought that 2.5 hours wait time for an oil change and filter change was longer than we expected. The waiting area was clean and comfortable. More

Angel, my service manager, provided outstanding customer service and kept me informed of my vehicle status. After my appointment, he followed up with me to make sure everything went well. I would recommend service and kept me informed of my vehicle status. After my appointment, he followed up with me to make sure everything went well. I would recommend BMW to everyone! More