BMW of Bellevue - Service Center

I brought in my M340i for a service concern and needed a loaner. In the past I had some issues with the loaners and service. This time the loaner was a fantastic BMW, not a crappy Enterprise rental. Matt Jo loaner. In the past I had some issues with the loaners and service. This time the loaner was a fantastic BMW, not a crappy Enterprise rental. Matt Johnsen didn't keep me waiting and I was on my way quickly. I had an update hours later and a decison by the end of the day. Returning the loaner and getting my car back was equally quick and easy. Much better experience!! More

My X6 was due for an oil change and I was greeted by a friendly and helpful service advisor, Chris Toome. I always feel good bringing in my BMW to this dealership for service. They are always very profes friendly and helpful service advisor, Chris Toome. I always feel good bringing in my BMW to this dealership for service. They are always very professional and thorough. During the vehicle inspection the mechanic discovered a "blown CV Boot" which needed to be replaced and would have caused problems for me on a planned long road trip next month had it not been caught.. I want to mention again Chris for his excellent interaction with me. More

I received a message from myBMW ap re: my brake pads so I called the Service department. I was cheerfully greeted an appointment time was made and my after ho yours drop off questions were answered. I w called the Service department. I was cheerfully greeted an appointment time was made and my after ho yours drop off questions were answered. I was able to arrive before closing a bright energetic polite young man got my information and drove my BMW into the garage. The next day received a text the 530i will need to stay another day so the following day Saf texted me when the car was ready. When I arrived at the service department Saf had me sign a service invoice we chatted about the evening plans and then a smiling driver brought my car to me. I was happy to see my car all cleaned up inside and out and to be able to jump back into the B and drive. More

It was a great experience! Wonderful customer service with clear communication on what needs to be done and what was done. Fast check in and check out with a nice waiting area. Wonderful customer service with clear communication on what needs to be done and what was done. Fast check in and check out with a nice waiting area. More

Dealership Keep you informed of all repairs and time that the vehicle will be completed the vehicle will be completed More

I had a problem with my iDrive 8. 5 software update. My service advisor, Marcus, had the shop foreman, Dan, take a test drive with me an show me how the driver assist plus worked with 5 software update. My service advisor, Marcus, had the shop foreman, Dan, take a test drive with me an show me how the driver assist plus worked with the new update. Great hands-on help. More

The staff was very helpful. They explained things very well. They provided an Uber so I didn’t have to wait at the dealership. They explained things very well. They provided an Uber so I didn’t have to wait at the dealership. More

They are really professional even though it was a rush time, their step by step made me comfortable and their live video clip is enough to understand the current condition. time, their step by step made me comfortable and their live video clip is enough to understand the current condition. More

The Service team was very helpful. Janell was great and provided updates throughout the day. Janell was great and provided updates throughout the day. More

My wife and I were pleased with the management team led by Alek who listened to our need to have a loaner car while our car was being serviced and one was provided. Marcus was very knowledgeable about our by Alek who listened to our need to have a loaner car while our car was being serviced and one was provided. Marcus was very knowledgeable about our X3 service and provided us with the information we requested. We appreciated the video of our X3 provided by the mechanic who serviced our X3. We look forward to having a ongoing positive relationship with the service department. Thank you! More