BMW of Bellevue - Service Center

I had a terrible experience with BMW service department in Bellevue, I called them to change my four tires give them the no.s for my tires and they confirmed the pricing and booked the appointment for me, in Bellevue, I called them to change my four tires give them the no.s for my tires and they confirmed the pricing and booked the appointment for me, I had to drive one hour and half to Bellevue and when I got there they told me that they don't have tiers to fit my car, the guy there was super nice tried to do his best to solve the issue but it was out of his hands. More

My feedback is regarding the service adviser assigned to me: Once I was seated in front of him it took him nearly 5 minutes to acknowledge me, never really looked at me. He appeared to be relatively knew a me: Once I was seated in front of him it took him nearly 5 minutes to acknowledge me, never really looked at me. He appeared to be relatively knew and was flummoxed with the system, which I can be sympathetic to. He printed out the paperwork for a different customer and I brought it to his attention. He was very distracted. Once my car was ready he spoke so rapidly and rushed back to his desk that I was left standing for several minutes wondering when I would receive my car key. When no one came to me, I approached him and asked about my keys. He said he'd told me that they were in the car (he did not). I certainly did not feel valued as a customer. Presentation is also important - every employee at BMW represents the brand. When you show up to work and your clothing is wrinkled that is not a good representation. More

Extremely happy with the overall service. Disappointed that my Service Warranty did not transfer from Canada. that my Service Warranty did not transfer from Canada. More

Christopher Toomey was wonderful! Got everything done in a timely manner, great service and attitude. Very friendly and knowledgeable. Even helped us with a random question at the end, got the right people a timely manner, great service and attitude. Very friendly and knowledgeable. Even helped us with a random question at the end, got the right people to get answers. Thanks! More

The service agent is supposed to check on the voice command and didn't do that at all. At the check-out time, he said he forgot it and asked me to check on the website on how to troubleshoot the issue, command and didn't do that at all. At the check-out time, he said he forgot it and asked me to check on the website on how to troubleshoot the issue, which made no sense! More

I always have a fantastic experience when I bring my car in for service at BMW Bellevue..My advice advisor, Jennie Mao is just the best. She is always cheerful, upbeat, and so very knowledgeable. I learn in for service at BMW Bellevue..My advice advisor, Jennie Mao is just the best. She is always cheerful, upbeat, and so very knowledgeable. I learn a lot from her and I appreciate her. More

My service advisor Saf was extremely helpful and personable. I greatly appreciate his patience and follow through in resolving the issue I was having with my X5. He truly went above and beyond wha personable. I greatly appreciate his patience and follow through in resolving the issue I was having with my X5. He truly went above and beyond what I expected. More

The service was fast and the new facility is great! It has lots of room for dropping off the cars and has lots of room inside for customers to distance themselves while waiting. has lots of room for dropping off the cars and has lots of room inside for customers to distance themselves while waiting. More

My advisor Safeeullah is awesome! He is excellent with communication and went above and beyond to help with my service. From scheduling, to daily updates and providing details of the issue found and to ma communication and went above and beyond to help with my service. From scheduling, to daily updates and providing details of the issue found and to making sure it was addressed thoroughly. Very grateful for his attention to detail, kindness and professionalism. More

Service department did an excellent job of working on my BMW. Had warranty work done and the process was taken care of by my advisor at the highest level of perfection. BMW. Had warranty work done and the process was taken care of by my advisor at the highest level of perfection. More