BMW of Bellevue - Service Center

Very bad SERVICE and never every go there! Last time when I had my car for diagnosis due to whistle noise from engine side. They charged me $200 for the diagnosis and gave diagnosis report Last time when I had my car for diagnosis due to whistle noise from engine side. They charged me $200 for the diagnosis and gave diagnosis report with only total price saying it will cost $4500 + tax (written in pencil) and that also not grantee the issue will be fixed. When I asked for detailed quotes, they said simply do the service here and we will give you the detailed quotes. Who will do the service without knowing what exactly are you changing and not even giving grantee that the issue will be fixed. I took the car out and gave it outside where I was given $1800 including tax and gave grantee that the issue will be fixed and if not the labor charge is free to address the issue. Gave the car and the issue got fixed and the total expense came to $1800 including tax. Not tell me whether you choose BMS Bellevue service were you have told the cost will be $4500 + tax with no grantee vs $1800 including tax with grantee. Never ever go to BMW Bellevue Service at any cost. Also think you can easy check is, the oil service. Both in BMW Seattle & Northwest they will have some coupons for $80 oil service includes oil change, filter & reset the meter. In BMW Bellevue they say they will match, however the catch is they only change oil but not filter & wont reset the meter. Then why the xxxx you are say, we will do price match on the service. More

3 Series Purchase and Review Hunted for a 2011 335D, found one at this dealer. purchased with unresolved error code for SOS (which worked anyway), car is in for service as I write Hunted for a 2011 335D, found one at this dealer. purchased with unresolved error code for SOS (which worked anyway), car is in for service as I write this. Was told the service could be 15 minutes or more than 12 hours (software update related). Was informed I would have a loaner, but received grief when I asked if they had the loaner ready (service rep. "you need a loaner"?). Calling into BMW and asking for service, person answering "how may I direct your call", to which I say service, "are you scheduling for service or do you have a parts question", "my car is in for service please route me to service", then hold hold hold . . . Was used to the excellent service at Chaplin's VW, and now realize how awesome that crew is over at that dealership. This dealership needs to up their game soon. Sorely lacking in customer service on many levels. Will try to rate again later after a few more Bellevue BMW engagements. More

Owner BMW X5 50i After 4 days I recieved my x5 dirty, oil at the minimum level and a brand new coolant leak. This bmw dealership has the poorest service and quality of After 4 days I recieved my x5 dirty, oil at the minimum level and a brand new coolant leak. This bmw dealership has the poorest service and quality of any dealership I have ever been to. After I asked about the low oil they handed me a quart and said "come another time and we will wash it" ... It's almost funny, except it's my $70k car More

My review is for the SERVICE department only. Stay away from this establishment like the plague!!! I would have assigned a zero rating if I could. Aside from the expected rip-off factor, they are rude. from this establishment like the plague!!! I would have assigned a zero rating if I could. Aside from the expected rip-off factor, they are rude. Singled out is Mike who doesn't understand the meaning of the word SMILE. Last time I checked Mike, it's free and may do you some good. I was charged over $200 (in spite of a promise by Clif Newton that they wouldn't exceed that) for a 15m diagnosis. To add insult to injury I had a 10% chemicals and disposal surcharge (for a DIAGNOSIS). They will take your money any way they can. BMW Seattle is better - at least they SMILE! Run from here!!! More

The "service engine soon" light came on in my X-5. I contacted Clif in service. It was likely related to the "mass air flow sensor". He researched the potential repair scenario and verified pa X-5. I contacted Clif in service. It was likely related to the "mass air flow sensor". He researched the potential repair scenario and verified parts availability in a return phone call to me. We set up an appointment for the next day. I arrived early, he took the X-5 in ahead of schedule and it was repaired within the hour while I waited. The problem was fixed and the vehicle returned clean and shinney, much better than the condition it was in when I brought it in. The bill was completed and the cashier took care of it immediately with a very cheerful approach. More

I had my X5 serviced several times for the sound system. Lost surround sound and quality of surround sound. The dealer cannot get it fixed. They kept insisting that the audio system is okay. I know better b Lost surround sound and quality of surround sound. The dealer cannot get it fixed. They kept insisting that the audio system is okay. I know better because it was fine for the first year. I would not use this dealer again. More

My '98 323 needed a fog lamp light bulb. Pretty simple I know; but the really excellent things happened after that. I went to the parts deparment and worked with Glen Williams to get this pretty straight know; but the really excellent things happened after that. I went to the parts deparment and worked with Glen Williams to get this pretty straightforward thing done. While there I also mentioned I had been working over time with a frustrating intermittent brake light failure problem, and had already tried replacing the bulb, the bulb housing, and trying to scuff out the contacts at the light unit itself. I mentioned I was afraid I would finally have to come in to the shop for expensive diagnosis and repair to what I hoped was not a grounded wiring problem or something. Glen was very knowledgable about the car, the parts involved and the codes that register on the 'check panel'. He recommended some options that prior parts folks had not; and wanted to be sure about the exact code involved -I said I'd run out to the car and check it. At that point he said "hold on a sec, I'll come out with you and take a look at it". With his help we quickly triaged the sitution, tried a few things, and solved the problem! Let me tell you I was never so happy to see that brake light come on! Glen also took the time to demonstrate the little tricks with releasing the fog lamp so you can change the bulb. I realized when we were done that that my few minutes were not anywhere near a Normal experience. Though these things may seem small -they aren't trivial. Doing things the right way the first time; taking the time to make sure you've done all that you can. I recognized that this wasn't "customer contact" marketing BS, he did this because that's just the way he was. I've been into BMW of Bellevue a few times over the years. I bought the car from Cory for my wife for a Christmas present long ago. It was an excellent experience then -finding just the right car that lit up her eyes. I asked Cory to help me surprise her -and I told her that we had to wait and keep saving; but had Cory get the car ready -I'd secretly come back for it. They even took down a Huge red ribbon and bow from the service department trimmings, to drape over the car for when I surprised her with it the next morning. Perhaps I've been lucky over the years, but that car still runs great, drives like the day we bought it, and it still makes her just as happy today and that first morning. My experiences at BMW of Bellevue have been good ones. But I wanted to give Special recognition to Glen Williams for taking the extra time and care. Because of the small things done well, and the big things done right, when it comes time to move into a newer BMW for my wife, I'll be back. More

Just wanted to report horrible experience I had with BMW Bellevue service few days ago. These guys are dishonest crooks. There are many bad car dealerships out there, but BMW Bellevue stands out of the pack Bellevue service few days ago. These guys are dishonest crooks. There are many bad car dealerships out there, but BMW Bellevue stands out of the pack. My wife and I are driving BMWs for many years, usually we buy our cars new or nearly-new and own it for 6-10 years. We are trying to keep our cars in a very good shape, servicing only at authorized dealerships and always buying extended warranty when the manufacturer warranty expires. BMW Bellevue was always bad choice for buying a car - you will get far better prices at BMW Northwest at Fife or in other places, but previously the service was more or less OK. Unfortunately this changed - now it is as bad (or worse) than their sales department. (BTW, have you ever seen COIN-OPERATED coffee machine at a BMW dealership? BMW Bellevue had it! They removed it couple years ago during remodelling, but this spirit of squeesing every penny out of the customer is still the essence of their sales department) Recently I brought in my BMW for service. The car has extended warranty purchased at BMW Bellevue. I left the car for inspection and service, and later in the day service rep called to tell me that few things needs to be changed. To my great surprise he said that although failed parts are covered by the warranty, BMW Bellevue charges much more for the labor than what the warranty is willing to cover. This was surprising and strange, especially given the fact that this exact shop sold me the extended warranty, so it was not a crappy 3rd party warranty. It left bad taste in my mouth but I agreed to go ahead with the work since it was only few hundred dollars difference. To my great surprise final bill was even higher than what was quoted on the phone. And even when including extra shop charges the rep "forgot" to mention in the estimate there was still discrepancy. When I raised this question the service rep re-checked the bill and told me that he "mistakenly" counted an extra hour of work time twice. The rep reprinted the invoice removing that "mistaken" charge. I talked with the manager, he apologized, but was unwilling to do anything about it. Overall it all looked just like a really shady and crappy place - as if I was dealing with some cheaper-than-dirt lowest grade shop rather than BMW dealership. Trying to charge extra for the warranty-covered items is bad, but attempts to slip in "mistake" extra charges is just disgusting. I will definitely NOT go there again. More

I have been to this dealership time and time again. When I bought the car, of course they were nice. Everytime I visit the dealership now I experience a lack of respect for customers and the pricing is outr I bought the car, of course they were nice. Everytime I visit the dealership now I experience a lack of respect for customers and the pricing is outrageous. Don't try to get warranty items covered by them, because they will find something that voids it. I am tired of the negative experiences with service, and I am going to take my car(s) elsewhere even though the drive is twice as far. More

I bought a used 540i at Kero's (they were great) a few years ago & have tried a couple places for service. I thought Strictly BMW would be better, but I was not very happy there... all runaround, all excu years ago & have tried a couple places for service. I thought Strictly BMW would be better, but I was not very happy there... all runaround, all excuses, seemed like a bunch of BS. Then I asked them for further info about something via email, and they answered like a politician - lots of words, no solutions. Then my keyfob stopped working, I asked Strictly bmw what to do... they said I should drop it off for a few hours & that it would cost about $50 - wouldn't tell me what it takes to fix it. I got on the web & saw that there's some reset sequence you can do. Called Bellevue BMW & the service guy was very nice, told me how to try it myself, and said if I couldn't get it right that he'd do it for me for nothing. That's when I decided to start using Bvue BMW, and I've been pretty happy. They've charged less than quoted at times, fixed a few small things for nothing, and been pretty nice to deal with, especially Allison. The sales people & service people have not been snobby, and they've been quick to work me into the service schedule when I've come in with no appointment. I have not tried Seattle BMW for service, but I went in there two or three times before I bought and was never greeted once even though I wandered around for at least 15 minutes each time - that was shocking. I also stopped at the Mercedes dealership on the next block & they were always very nice. More