BMW of Birmingham

Service Department Very Helpful; Sales Not So Much Service advisor Chris Teal took care of our car with the service one would expect from a luxury car dealership. Helpful all the way. Chris Ragland, th Service advisor Chris Teal took care of our car with the service one would expect from a luxury car dealership. Helpful all the way. Chris Ragland, the tire expert advisor, fought for us in a dispute over tires. Bought 2011 528i in June 2016 as CPO. Was told they were going to put new "tires" on the car before delivery. Had a bad coil and had car towed to BMW dealer in Pensacola. Service called and said three of four tires were down to the wear bars. We only put 7,500 miles on the car in that time. Chris Ragland needed to see tires to be able to help us. In the meantime, the oil level sensor had stopped working. Took car to Birmingham and turned it over to the Teal and Ragland. Lo and behold, when we bought the car, the dealership had only put two new tires on the car instead of four. 99.9 percent of the human race understands that "new tires" means FOUR tires. Continental finally agreed to pay half for two replacement tires after much wrangling from Ragland. After Teal and his technicians replaced the DME, our other issues with the car were solved. Finally had to make salesman Larry Carpenter mad before the sales side would do the right things and cover the remainder of the cost for the two tires. That should have been done without hesitation instead of me having to pitch a hissy fit to get something done. I expect that from Joe Blow's Used Cars, not from a BMW dealership. Be sure to get everything they promise to do your car in writing before you sign the dotted line. I can't say enough about the quality of service we got from Teal and Ragland. Very happy with those two. More

Staff Very Helpful I have been to this BMW dealership many times for car service. I purchased my first BMW from this dealership. At first it seemed the dealership was I have been to this BMW dealership many times for car service. I purchased my first BMW from this dealership. At first it seemed the dealership was too busy to offer me the kind of service attention I needed. Over time I have met several people who have gone above and beyond to give me information, service, and a friendly smile. These employees are Sherry Frady, Chris Ragland, and Michael Mathews, and my service rep Scott Sterling. The dealership does a lot of volume. These staff members take great pride in their work. When given the opportunity, they will provide each customer with the best service. Its the volume not the intention that gets in the way. More

BMW GENIUS Alison Argall was very knowledgeable about the X1. She made sure I knew all the features before I left. I thought it would be a waste of my time but Alison Argall was very knowledgeable about the X1. She made sure I knew all the features before I left. I thought it would be a waste of my time but I actually learned alot!!! I went home and within minutes I had my garage door opener programmed in my car:) Thanks again Alison! More

BMW Genius Michael Matkosky was my BMW Genius. He came to my home and did an excellent job! He was very patient and informative and new exactly what he was doin Michael Matkosky was my BMW Genius. He came to my home and did an excellent job! He was very patient and informative and new exactly what he was doing! More

SERVICE is SUB PAR in my book I had my BMW in for service. i told service advisor what to check. in my experience in dealing with car repairs for past FIFTY ( 50 ) years of using I had my BMW in for service. i told service advisor what to check. in my experience in dealing with car repairs for past FIFTY ( 50 ) years of using several different dealership for service... This one was not up to my expectation... and i " will never " use this dealership again... unless it is for Warranty Service. More

Excellent customer service My first BMW . Chris Cole was great to work with-no pressure. Alison Argall was super and very knowledgeable. Genius session was a huge help! My first BMW . Chris Cole was great to work with-no pressure. Alison Argall was super and very knowledgeable. Genius session was a huge help! More

excellent customer service This is my 2nd BMW but a newer model. Mike Matkosky sat with me for over an hour and went over all the things this car can do, from front to back. I This is my 2nd BMW but a newer model. Mike Matkosky sat with me for over an hour and went over all the things this car can do, from front to back. I will enjoy it even more knowing how to use all the features. He is fun to work with and took time to make sure I was able to apply what he was showing me. More

Very professional and courteous Everyone I dealt with from the car buying experience with Jason to Michael explaining all of the features in my new car was wonderful! I would highly Everyone I dealt with from the car buying experience with Jason to Michael explaining all of the features in my new car was wonderful! I would highly recommend. More

BMW Genius Session Mike Matkosky did a great job teaching me all the bells and whistles on my X5. This is my second one and I did not go through his training the first Mike Matkosky did a great job teaching me all the bells and whistles on my X5. This is my second one and I did not go through his training the first time and wish I had. He is very professional! Very happy customer. Jan More

Genius Session Mike did an excellent job in teaching me about the features on my BMW 7 series. He is extremely professional, patient and makes you feel welcome every Mike did an excellent job in teaching me about the features on my BMW 7 series. He is extremely professional, patient and makes you feel welcome every time. He eased me into my 7 series with his genius! I would definitely recommend Mike and BMW of Birmingham to my friends and family! More