BMW of Birmingham

BMW Genius review Mike was very knowledgeable and very friendly. He made me feel comfortable with the car features and taught me quite a few things I didn't know. Mike was very knowledgeable and very friendly. He made me feel comfortable with the car features and taught me quite a few things I didn't know. More

Excellent attention to the customer. They give you what you need to make a decision without a pressure sell. They allow you to enjoy the shopping experience! The salesman was very knowled They give you what you need to make a decision without a pressure sell. They allow you to enjoy the shopping experience! The salesman was very knowledgeable of the product. More

Excellence in Customer Service I received excellent customer service from Tonya Warmley, my Service Advisor. She answered all my questions with patience and kindness. She also mad I received excellent customer service from Tonya Warmley, my Service Advisor. She answered all my questions with patience and kindness. She also made sure that my blue tooth was working properly before I left the dealelship. Tonya is excellence personified!! More

Genius session with Michael Matkosky Mike did an outstanding job teaching me about the many technical features of my new X3! He was very professional and knowledgeable while making the ge Mike did an outstanding job teaching me about the many technical features of my new X3! He was very professional and knowledgeable while making the genius session fun. I would recommend Mike and BMW of Birmingham to my friends. More

Excellent experience Everyone was very friendly. Have purchased cars from salesman Kareem Battles previously and was very pleased; so I knew exactly who I wanted to deal Everyone was very friendly. Have purchased cars from salesman Kareem Battles previously and was very pleased; so I knew exactly who I wanted to deal with this time. Tech Genius Michael Matkosky really knows how to explain gadgets so this 65 year old lady can understand. Everyone was so helpful. More

Great experience I purchased a new BMW X5M. Michael was very professional, courtesy and handled the sale efficiently. I would definitely recommend Michael and BMW of B I purchased a new BMW X5M. Michael was very professional, courtesy and handled the sale efficiently. I would definitely recommend Michael and BMW of Birmingham. More

Excellent BMW Genius ... Michael was patient with this senior citizen as I took notes, and I know that if I ever have questions he'll address them. ... Michael was patient with this senior citizen as I took notes, and I know that if I ever have questions he'll address them. More

Best car buying experience I have ever had I recently bought a BMW M2 at BMW of Birmingham. As this was a new BMW model and was highly sought after, it took almost 4 months from the time of the I recently bought a BMW M2 at BMW of Birmingham. As this was a new BMW model and was highly sought after, it took almost 4 months from the time of the order until delivery date. During this time, I worked with Jason O'Quinn who answered countless questions before I decided to place the order, while I waited for the car to be built, and after the delivery. The whole process was very professional, emails were answered and calls returned, which was, to be honest, welcomingly surprising. The delivery day, after a 4 month wait, was pretty exciting. Jason seems as excited as I was. Car features were explained, questions answered. Jason was very professional, even got me a couple of nice things from their store. He earned my respect, being a car salesman. I mean a BMW Genius. :) John Scanlan found the right financing for me and also answered many questions in that front. Thanks for your patience, John. Financing was done by Britney Shannon, who was very pleasant and patient also. For the first time in a dealership finance office I was shown their different products, but did not feel pressured to buy anything. About three weeks later, I got a call from Michael Matkosky who arranged for an Encore Delivery which is an excellent hour of training with a BMW Genius. I took it with Ashley Tucker. Got great tips about iDrive I would have never gotten from the manual. To me, it was worth the time and the drive, as I live an hour away from Birmingham. I was properly bribed to come in with a generous offer of some BMW products and a full tank of gas. Thanks Michael. Finally, on the same Saturday I had the encore delivery, they performed the 1200 mile break in service. I talked to Anna McMurry, who was very nice and polite and answered some questions I had about it. I went to lunch and after a couple of hours I got both a text and a call saying the car was ready. I talked to other people during my two visits to the dealership, such as Sam, who filled up our tank on our way out, and the parts store guy, whose name I don't have. Thank you. You may be thinking this review sounds too perfect to be true. How do you know all these people's names? Simple. I keep my receipts, emails and cards. This is for real, not a made up review. I too think this is too perfect. Well, the title should have hinted it. I have bought a couple of other BMWs in different dealer in this region and I can tell you, it was not like this. I am still trying to find problems with this process, being an engineer, but I can't. If I had to complain about anything, it would be how long it took to get this awesome little car, but that is on BMW. Considering what I got for the money I paid, I would wait 6 months for it. I love this car. A sincere thank you to everyone at BMW of Birmingham. You guys keep it up! M Huntsville, AL More

Very informative time with BMW Genius Great dealership and Michael Matkosky was very helpful and knowledgeable during my time with him After I purchased my new BMW. He is thorough amd I kn Great dealership and Michael Matkosky was very helpful and knowledgeable during my time with him After I purchased my new BMW. He is thorough amd I know if I had any questions in the future, he would help explain anything I need to know. More

Outstanding sales, service and instruction When I visited BMW of Birmingham, it was with the desire to test drive the new BMW 330e. Jason Eldridge is the salesman I worked with and because I h When I visited BMW of Birmingham, it was with the desire to test drive the new BMW 330e. Jason Eldridge is the salesman I worked with and because I have known him for several years, I trust his advice. He called me when it came in and I test drove it. I really liked it, so we started crunching numbers. In the end I did lease it. I talked with several of the staff and was treated like I mattered. Ashley Tucker helped me several times in learning how to operate the navigation system and some other technical matters. Then after about 10 days of driving it, Ashley did my Encore presentation, where she answered all my questions. I visited the parts department, the service department, where they washed my car and cleaned my windows thoroughly, and have talked to Jason and Ashley several times since the purchase. I am very pleased with the purchase and the way I am treated when at BMW of Birmingham, even after the sale. More