BMW of Birmingham

Great service and follow up I went in to check on my service indicator displaying. Turns out it was displaying in error and I only required a computer reset. I was given a fair e I went in to check on my service indicator displaying. Turns out it was displaying in error and I only required a computer reset. I was given a fair expectation of how long it would take to be corrected and it was finished prior to that timeframe. More

Best of the best Dealer and service. We went in for an oil change on our BMW. They accomplished our goals and washed our car and cleaned the inside. This is our fourth BMW and we love t We went in for an oil change on our BMW. They accomplished our goals and washed our car and cleaned the inside. This is our fourth BMW and we love the service we have always received at TomWilliams. Our new service lady, Jolee was very knowledgeable and pleasant to work with and answered all our questions. More

Great Service and Honest People I really enjoyed working the TWBMW and Jeannie. She helped me test drive a used vehicle and even helped me better learn to drive stick since I was a n I really enjoyed working the TWBMW and Jeannie. She helped me test drive a used vehicle and even helped me better learn to drive stick since I was a novice. I ended up not buying the car I was looking at due to coming into ownership of another one through family. A few other dealerships were pushy and dismissive when I told them the news of this, but Jeannie was kind and congratulative. It made me want to work with them again whenever the time comes to buy that BMW. I really couldn't speak more highly of the way that was handled. Also, the car I was looking at had an accident history. TWBMW was honest in what they did and did not know about the incident given the information from vehicle history and their own inspection for CPO. I really appreciated that. More

Salesman was very knowledgeable Salesman found a car that met our needs. He was very knowledgeable about the vehicle and answered our questions. I would strongly recommend this dea Salesman found a car that met our needs. He was very knowledgeable about the vehicle and answered our questions. I would strongly recommend this dealership. More

First time. Mrs. McMurry was a pleasure to work with, very professional and extremely nice.free car wash was cool too! Also the receptionist was very nice, I can' Mrs. McMurry was a pleasure to work with, very professional and extremely nice.free car wash was cool too! Also the receptionist was very nice, I can't remember her name but she was helpful and pleasant, the snacks, coffee bar and updated magazines made it easier to pass the time. Could not have asked for a better experience. More

Excellent Customer Service Found the perfect car once again at Tom Williams. Great price!!! :) we are very satisfied with our Honda thanks to "Catherine" that always helps us fi Found the perfect car once again at Tom Williams. Great price!!! :) we are very satisfied with our Honda thanks to "Catherine" that always helps us find our perfect cars...Shes AMAZING! More

BEST CUSTOMER SERVICE EVER I don't have enough kind words to say about the service staff!! I brought my car in for only an oil change! Jolee was AMAZING! So helpful! The entire I don't have enough kind words to say about the service staff!! I brought my car in for only an oil change! Jolee was AMAZING! So helpful! The entire staff went out of the way to assure my car was serviced appropriately and quickly!! I had a stain on my back seat, and Jolee IMMEDIATELY sought staff to assist and made sure to go above and beyond to assist me. And, they were able to remove the stain!! I have NEVER had the quality of service that I received at BMW!! Hands down best dealership!! More

Superior service from Sterling Scott! Sterling Scott, my service advisor, is one of the many reasons that I return to Tom Williams BMW for all of my purchases and service needs. Sterling Sterling Scott, my service advisor, is one of the many reasons that I return to Tom Williams BMW for all of my purchases and service needs. Sterling is always courteous, professional, and knowledgable. Good service is easy to find but superior service that exceeds all expectations is not and that is exactly what Sterling and his team provide each and every time that I visit. I just want to say THANK YOU to Sterling and the service team at Tom Williams for always going the extra mile and making me feel like a valued and important customer!!! Sterling, you are the best! More

AMAZING Pam Davani is ABSOLUTELY the BEST car salesperson I have ever experienced. She is genuinely interested in others and listens carefully to try to match Pam Davani is ABSOLUTELY the BEST car salesperson I have ever experienced. She is genuinely interested in others and listens carefully to try to match your needs. Pam will search high and low to find the right vehicle and follow up accordingly. She is simply AMAZING! -- Debbie Brokaw More

Amazing service and outstanding experience I recently purchased my first BMW. I went in not really expecting to get my new vehicle that day, but Jeannie was wonderful, extremely pleasant and v I recently purchased my first BMW. I went in not really expecting to get my new vehicle that day, but Jeannie was wonderful, extremely pleasant and very knowledgeable. I felt like Jeannie went above and beyond to make sure I understood all the amazing features of my new vehicle. Her patience during the buying process was great. She did everything good to get me the best deal possible. Her follow up after the sale has also been amazing. Everyone at Tom Williams BMW went above and beyond to make this an incredible experience. I will strongly recommend Tom Williams BMW and Jeannie Swan to all in the market for a car! More