BMW of Birmingham

Amazing customer service!! Jeannie Swan is the BEST of the best! I recently purchased my first BMW, and her commitment to customer service sealed the deal! I could not be more i Jeannie Swan is the BEST of the best! I recently purchased my first BMW, and her commitment to customer service sealed the deal! I could not be more impressed with her BMW knowledge, and her patience during the buying process. To anyone looking purchase a BMW, GO SEE JEANNIE!!!! More

great job this was our first BMW. I was surprised at the price and my wife loves her new car. Jeannie Swan was very helpful to us. I now have A new brand. This this was our first BMW. I was surprised at the price and my wife loves her new car. Jeannie Swan was very helpful to us. I now have A new brand. This is the first of many to come. I have five grown children and I will be sending them your way. From the first call to the signing of the papers, I was handled very professionally. Two thumbs up for Tom Williams BMW. More

Ultimate Driving Machine The entire process of selecting and purchasing our BMW was great! I will be sending family and friends Ed's way. Freindly, patient and helpful servi The entire process of selecting and purchasing our BMW was great! I will be sending family and friends Ed's way. Freindly, patient and helpful service. More

Good experience. I am pleased with my experience. I would recommend this dealership to Anyone interested in bmws. Good selection. Pleasant staff. I also highly recomme I am pleased with my experience. I would recommend this dealership to Anyone interested in bmws. Good selection. Pleasant staff. I also highly recommend Pierre Dango. More

Fantastic experience! We had a fantastic experience buying from Pam & Steve Jolly. I had been in touch with Pam previously, looking to upgrade my car. I decided to wait o We had a fantastic experience buying from Pam & Steve Jolly. I had been in touch with Pam previously, looking to upgrade my car. I decided to wait on that a bit, but needed to replace my son's car. I noticed a trade-in on the lot and contacted Pam to find out if it was available. She reserved it for my son to view and then for my husband and I to test drive and to visit our mechanic. We were treated exceptionally well and the whole process was quick and easy. Thank you! We will be back! More

Excellent!!! Jeannie Swan was AWESOME!!! I will definitely be coming back to purchase my next BMW from her. She made the entire process so pleasant. First class Jeannie Swan was AWESOME!!! I will definitely be coming back to purchase my next BMW from her. She made the entire process so pleasant. First class service all the way!!! Thanks Jeannie! More

Recent Car Purchase Jeannie gets an A++ for a great job (from the moment she initially greeted us to the final drive away). Great communication, respect, and rapport. Jeannie gets an A++ for a great job (from the moment she initially greeted us to the final drive away). Great communication, respect, and rapport. More

Serching for best location to purchase a new M5 My wife and I visited Tom Williams to test drive a new M5 on June 19, 2915. We had already visited 2 other locations but Oleg and his sales manager J My wife and I visited Tom Williams to test drive a new M5 on June 19, 2915. We had already visited 2 other locations but Oleg and his sales manager John earned our business. Above and beyond the call treatment. Car was even brought into the showroom where it would not be hot when we test drove. They had the best deal on the new car and our trade. Very professional and very courteous. More

Wonderful Experiencd My husband and I visited two other dealerships searching for an Audi Q5 and neither matched the service we received with Jeannie. She started our trad My husband and I visited two other dealerships searching for an Audi Q5 and neither matched the service we received with Jeannie. She started our trade in process before we test drove a vehicle and by the time we decided on our car we just had paperwork left! We had a small wait because there were so many other customers buying vehicles, but it was a pleasant experience. We were offered snacks, beverages, and Jeannie kept us company... Even after the dealership closed. We started shopping in the late afternoon and Jeannie never seemed bothered that she was working past dealership hours. When we got to finance, Ron was just as friendly and helpful. We left Tom Williams as happy customers and we will definitely be back. We have already recommended the dealership to friends. Thank you so much Jeannie! More

Top notch service! The level of service I received working with Jeannie, Shane and her colleagues at Tom Williams BMW in purchasing my new X4 was superb. Jeannie was ve The level of service I received working with Jeannie, Shane and her colleagues at Tom Williams BMW in purchasing my new X4 was superb. Jeannie was very accommodating to my scheduling needs, had very good knowledge of the vehicles that I viewed and test-drove, prompt in getting back to me with sales quotes, and worked diligently to get me out the door with the product I wanted. In fact, she has followed up with me the past two days since I have bought my car to see that everything is going smooth and seeing if I have any follow-up questions. Jeannie also covered for my original sales contact Shane (from a previous visit) when I dropped into to see new inventory and Shane was busy with another customer. Shane also followed up with me on the sale date and provided a nice tutorial on the car technology, paired my phone to the Bluetooth, and got me set-up to drive away. The tag-team work of these two sales consultants was seamless and much appreciated as there was a total focus to make me happy and well-serviced. Many thanks for making my purchase experience and fun and easy one! Ken More