BMW of Birmingham

Night and Day The difference in a salesman at another dealership and Tom Williams's BMW Customer Experience Manager , Oleg Ghilan was as different as night and day. The difference in a salesman at another dealership and Tom Williams's BMW Customer Experience Manager , Oleg Ghilan was as different as night and day. Oleg helped us purchase the car we had only dreamed about having one day. He didn't sell us a car he helped us buy one. His knowledge of how to make our experience as comfortable as possible was greatly appreciated. From the moment we meet Oleg, to the final hand shake was the very best we could have hope for. Barry and Tammy Nelson More

Great leasing experience Chris Cole and Cyphers were great. No pressure on sale and worked with me to get the car I wanted...and a good deal to boot. Chris Cole and Cyphers were great. No pressure on sale and worked with me to get the car I wanted...and a good deal to boot. More

Exceptional Sales Experience My experience at Tom Williams BMW was great. I would recommend it to anyone. Chris Cole, the sales person, was fantastic. He provided me with an excep My experience at Tom Williams BMW was great. I would recommend it to anyone. Chris Cole, the sales person, was fantastic. He provided me with an exceptional car buying experience, the best I have ever had. Chris helped me discover the car of my dreams, answered any and all questions that I had, and never made me feel rushed. He was very informative and on top of things throughout the entire experience. I was very pleased with the service I received and the car I purchased. I would definitely consider making future purchases from Tom Williams BMW and Chris Cole. Sincerely, Garry Phil Stacks. More

Chris Cole This was my second experience buying a car from Tom Williams BMW and it was by far, the best experience I've ever had buying a vehicle. I highly recom This was my second experience buying a car from Tom Williams BMW and it was by far, the best experience I've ever had buying a vehicle. I highly recommend Chris cole. He was professional and not at all pushy like some sale people can be. He facilitated the purchase and helped me make an informed decision. I really like the bmw brand and hope that Chris is around for my next purchase. Cy was great also. The whole experience was positive. More

Not so great after sales service, but great cars. While I was not happy with the after sales service, the car itself has turned out to be excellent. I thoroughly enjoy driving the car and have already While I was not happy with the after sales service, the car itself has turned out to be excellent. I thoroughly enjoy driving the car and have already taken it on a few mini road trips. I look forward to driving it all across the continent soon as I did with my first 528. More

Great Work! This is my second purchase with TOM WILLIAMS BMW and I have enjoyed my experiences. MY client advisor Larry Carpenter is the best in finding me the ri This is my second purchase with TOM WILLIAMS BMW and I have enjoyed my experiences. MY client advisor Larry Carpenter is the best in finding me the right BMW to fit my personality. More

Services Sterling Scott has been my services advisor since for almost a 1 year. I have been have some issues with my 528i and he had delivered everytime whenev Sterling Scott has been my services advisor since for almost a 1 year. I have been have some issues with my 528i and he had delivered everytime whenever I need him. He is extremely knowledgable and trustworthy. I have enjoyed my time working with him. He is professionalism and dedicated to his job. More

Tom Williams BMW is the best! It's just that simple. Tom Williams BMW is the best there is! No hype. It is just a fact. I tell everyone about my experience with this one of a kind dealership. This is my Tom Williams BMW is the best there is! No hype. It is just a fact. I tell everyone about my experience with this one of a kind dealership. This is my second purchase with TWBMW. I was an instant loyal customer after my first experience. It was like joining a family. And, their stellar BMW Service Department is second to none. It was a no-brainer where to go for my next purchase. On this purchase, Sales Manager, John Scanlan, who helped worked out a great deal previously on a vehicle for my daughter, really came to the table on this purchase for me with a great trade-in value and found a way to make the deal make sense. The Finance Manager, Cy Cyphers also pulled out all the stops and utilized his deep knowledge and savvy to bring many unexpected benefits and incentives into play to help put me in much more car than I had ever dreamed of at a cost that I could truly afford. And none of this would have ever come to pass without my sales professional Noel “Zac” Grissett who helped pull this whole thing together from the inception. It began with some some friendly conversations which we have frequently when I am in for service or just a car wash. We talk about everything, but we talked a good bit about where I wanted to be with my next vehicle. He helped me think through the everything, from finding just the right vehicle, all the way to guiding me through the final purchase and to make this dream become reality. He makes it all seem effortless. He is a true pro. I have never had a automotive buying experience like this anywhere. Take it from a completely satisfied customer, you owe it to yourself to purchase your next vehicle from Tom Williams BMW. More

Professionalism and Dedication: Al has been my service advisor since the day I drove my BMW off the lot. Through flat tires, regular maintenance, and whatever other issues arise, Al Al has been my service advisor since the day I drove my BMW off the lot. Through flat tires, regular maintenance, and whatever other issues arise, Al has always delivered. He is trustworthy and extremely knowledgable. I never worry about the issues that arise with my BMW because I know that it will be taken care of. The professionalism, integrity, and dedication to service that Al shows reflects great credit upon himself and Tom Williams BMW. More

Exceptional service I've had service visits to Tom Williams BMW for three different vehicles. Each time, the level of service exceeded my expectations. Al Fortunato has I've had service visits to Tom Williams BMW for three different vehicles. Each time, the level of service exceeded my expectations. Al Fortunato has kept me well-informed, and the service has been exceedingly prompt. I can't commend them highly enough. More