BMW of Birmingham

Beyond all expectations I bought my first BMW ever, a few weeks ago, from Tom Williams BMW. Ed McGehee was very patient explaining all the bells and whistles! I brought it I bought my first BMW ever, a few weeks ago, from Tom Williams BMW. Ed McGehee was very patient explaining all the bells and whistles! I brought it back in this week to have satellite radio installed, and was ably helped by Lee Kitchens and Al Fortunato. Lee in particular was extremely helpful, and is a credit to the dealership. Everyone I have come into contact with at the dealership is incredibly customer-oriented, friendly, and helpful. They have all made the purchase experience easy, and of course the car is top notch. I may now be a lifer for BMW! More

Jeannie Swan - You are the BEST BEST in class...BEST in service....BEST in quality...Overall, the BEST!!!!!! Our experience with Jeannie was awesome. She was knowledgeable, frien BEST in class...BEST in service....BEST in quality...Overall, the BEST!!!!!! Our experience with Jeannie was awesome. She was knowledgeable, friendly, helpful, and NOT pushy! Jeannie worked with my husband and I until we were satisfied. She keep her word and always did what she promised. Jeannie helped me to explore my new 550i and she made sure I had all contact information for future assistance if needed. Thank you Jeannie for all that you do! It was a pleasure working with you. More

Great Customer Service! Lee was very helpful in explaining the exterior and interior functions I needed to know about my 328i. He was very kind! When I received my car back i Lee was very helpful in explaining the exterior and interior functions I needed to know about my 328i. He was very kind! When I received my car back it was on a full tank of gas and washed! Thanks Lee for all of your help! More

Excellent Customer Service Lee provides the best customer service by driving all the way to my home to program the garage opener on my BMW. He is vey knowledgeable about the car Lee provides the best customer service by driving all the way to my home to program the garage opener on my BMW. He is vey knowledgeable about the car and answered all my questions. More

Absolutely great service! Lee, I can't thank you enough for helping me during my follow up delivery! You helped me understand all the options on my 5 series and even topped off Lee, I can't thank you enough for helping me during my follow up delivery! You helped me understand all the options on my 5 series and even topped off my fuel tank. THANK YOU THANK YOU! More

The VIP treatment! Jeannie, Thank You so much for your excellent customer service! I really appreciate all you did to find my beautiful car and to make the transaction Jeannie, Thank You so much for your excellent customer service! I really appreciate all you did to find my beautiful car and to make the transaction happen. You were so polite and attentive, and made me feel like a VIP at delivery. :-) It was a GREAT experience and I truly appreciate all you did for me, and I look forward to continuing to work with you. Thanks again for everything! Paula Kaylor More

Wonderful experience Lee, took what seemed overwhelming and made it easy to understand.I met him the day I bought my new 328i. He explained what the Genius Program is and Lee, took what seemed overwhelming and made it easy to understand.I met him the day I bought my new 328i. He explained what the Genius Program is and how I can take advantage of it. A few days later Ann called and I made an appointment for me to come back to the dealership and help me with some questions I had. Lee,was such a help to me! He is a very patient .He answered all of my questions/concerns with ease and even showed me features of my new car that I did not know about before. He, along with the Genius Program, is a wonderful asset of Tom Williams BMW. Thank you, More

Absolutely Amazing! Jeannie, I cannot thank you enough! You were great and soooo very patient : ) I appreciate your enthusiasm and thoroughness. I love my car...it's per Jeannie, I cannot thank you enough! You were great and soooo very patient : ) I appreciate your enthusiasm and thoroughness. I love my car...it's perfect and exactly what I wanted! More

Customer Service I purchase a 745 BMW everything was great. My sales person was awesome. The price was reasonable and great customer service. I would recommend I purchase a 745 BMW everything was great. My sales person was awesome. The price was reasonable and great customer service. I would recommend Tom Williams BMW to anyone who is looking for a nice vehicle. More

Great experience Our experience exceeded our expectations from the moment we stepped into the dealership and after our purchase. The BMW genius Lee was an exceptiona Our experience exceeded our expectations from the moment we stepped into the dealership and after our purchase. The BMW genius Lee was an exceptional experience. Thank you, John and Lee More