BMW of Birmingham

Excellent customer service I have used this dealership on 3 occasions I have bought 2 cars and my son bought one. Zac goes out of his way to be helpful and to make the" deal " w I have used this dealership on 3 occasions I have bought 2 cars and my son bought one. Zac goes out of his way to be helpful and to make the" deal " work. Service very helpful. Love the BMW product More

Brought my BMW X5 to Tom Williams for servicing. Was met by service advisor Al. He made a quick review of my vehicle. Told me it was all covered under warranty and that Casey would be handling the repair wo by service advisor Al. He made a quick review of my vehicle. Told me it was all covered under warranty and that Casey would be handling the repair work on it. Al arranged for a loaner vehicle. A few hours later he called me and told me the vehicle was finished. When I came out to pick up my X5 , it had been washed and vacuumed, and there was no charge for the work performed. More

great service, really took care of me, nice car, thorough sales team, trustworthy, dependable, fast.. would definitely recommend to anyone looking for a bimmer.. I'll be back sales team, trustworthy, dependable, fast.. would definitely recommend to anyone looking for a bimmer.. I'll be back More

I have bought every car I've owned in the last eight years from Kareem and Tom Williams. This is true even though I now I live 100 miles away. I offer them a chance to beat or match any other dealer's years from Kareem and Tom Williams. This is true even though I now I live 100 miles away. I offer them a chance to beat or match any other dealer's price and they always do. There are no surprises and I always get what I pay for. More

After talking to a couple of BMW dealership, I decided to purchase the car from Tom Williams because the excellent service provided by my sales adviser Brooke. She was very attentive, professional and know purchase the car from Tom Williams because the excellent service provided by my sales adviser Brooke. She was very attentive, professional and knowlegeble, made this purchase a very pleasant. I will definitely purcahse another car from Brooke. Also Alonna in the Finance Department did a great job getting all documentation completed in such short period of time. More

Great experience. Shane was very patient and helpful. I don't even live in Birmingham but got such a great deal and great service that I bought the car here and had it shipped to me in Florida. Would high don't even live in Birmingham but got such a great deal and great service that I bought the car here and had it shipped to me in Florida. Would highly recommend! More

My experience with Chris Cole was excellent. He was very Professional and made me feel very secure when purchasing my car. I also was impressed with how fast the whole process went. I intend to go in the mo Professional and made me feel very secure when purchasing my car. I also was impressed with how fast the whole process went. I intend to go in the morning to view another Certified Pre owned BMW and Chris will be assisting me again. I would highly recommend him to my friends and family when purchasing a vehicle. I have already mentioned Tom Williams to my Co Workers and Chris Cole. Sincerely, Johnna Tarver More

I could not be more pleased with my experience at Tom Williams BMW. I feel like Jason went above and beyond to accommodate me and ensure I was pleased. Awesome experience!! Williams BMW. I feel like Jason went above and beyond to accommodate me and ensure I was pleased. Awesome experience!! More

My husband and I purchased a brand new BMW 3SERIES recently. We had the pleasure of working with Chris Cole. He was amazing! He was so professional and extremely patient with us during the process. recently. We had the pleasure of working with Chris Cole. He was amazing! He was so professional and extremely patient with us during the process. He worked very hard to make sure that I was able to have everything I wanted on my new car. I was having a difficult time making a decsion and not once did he ever get impatient with me. He definitely went above and beyond to make sure I was completely satisfied. I love my car! Chris has also checked on me several times since our purchase to make sure I was still loving my vehicle. I would definitely go back just to do business with him. More

I had an overall great experience with Tom Williams BMW customer service. Shane and Bryan both made buying my first BMW fun and exciting. The entire staff was friendly, professional and helped me find the customer service. Shane and Bryan both made buying my first BMW fun and exciting. The entire staff was friendly, professional and helped me find the perfect car for me. Unlike other dealers I had visited, I did not feel pressured or rushed into buying anything. They gave me a great deal on my trade in and I would 100% recommend Shane, Bryan, and the staff at Tom Williams to anyone in the market for a BMW. More