BMW of Bloomfield Hills

Buyer Beware! Purchased 2 BMWs through Erhard. Was hopeful the service would match the decor of the new dealership - it definitely did NOT! Went in for a slow leak Purchased 2 BMWs through Erhard. Was hopeful the service would match the decor of the new dealership - it definitely did NOT! Went in for a slow leak tire repair and was told I needed 3 new tires (for $900) but not the one that was leaking! Was told that one could be repaired. Declined the new tires. Reviewed the invoice when I arrived at home and found they had NOT repaired the leaking tire! REALLY! Went to a local tire dealer to have the tire repaired and asked how much tread life was left on the 3 tires that Erhard wanted to replace. Was told they are about “halfway through their life, likely have 15,000 to 20,000 miles left”! And, the same tires would cost $900 for 4 tires vs $900 for 3 at Erhard. A subsequent email from Erhard recommended the “Pothole Special” to align all 4 wheels because the misalignment had caused the “excess” tread wear. Only $1995! The email indicated that the “recommendations ... may be significant to the ongoing performance and safety of your vehicle”. Indeed! So, according to Erhard, I needed almost $3000 in repair work that was completely unnecessary. Will never go back to them again for sales or service. If you choose to give your business to them, don’t be blinded by the beautiful facility, instead pay attention to whether they are selling something that is not needed at an inflated price. Shameful and unethical! More

Wonderful dealership/ great service Every time that I've visited this dealership I've received wonderful service. The service department always provides great and efficient service. Mi Every time that I've visited this dealership I've received wonderful service. The service department always provides great and efficient service. Mike Hood gives excellent insight and advice about my vehicle. He is knowledgeable and insightful about the services for which he is providing. Erhard BMW is a great dealership and I will always recommend them to all of my colleagues. Great job to the entire service department. Thank you Curray Jones More

Excellent Customer Service Chen is the best Customer Service Adviser. He is no nonsense and takes care of his customers. The entire service staff is accommodating and friendly Chen is the best Customer Service Adviser. He is no nonsense and takes care of his customers. The entire service staff is accommodating and friendly. The moment you pull your car in, you are greeted and taken care of. More

Flat tire on the morning Friday the 13th. Gotta hand it to run flat tires, got to grocery store and to the dealer. Chen took care of me. Spent an hour gawking a on the morning Friday the 13th. Gotta hand it to run flat tires, got to grocery store and to the dealer. Chen took care of me. Spent an hour gawking at new cars. Had a smoke and my car was ready. Unbelievable. Thanks. More

Chen in service is AWESOME! It is always easy to make service appointments with Chen at Erhard BMW of Bloomfield Hills. He is always very accommodating. My service is always do It is always easy to make service appointments with Chen at Erhard BMW of Bloomfield Hills. He is always very accommodating. My service is always done very timely! Thank you Chen! More

Excellence service Great coaching from the service center. The were to provide assistance on some vibrations i had on the breaks without replacing the breaks. I was ver Great coaching from the service center. The were to provide assistance on some vibrations i had on the breaks without replacing the breaks. I was very happy More

good job As always, Erhard BMW of Bloomfield Hills provided excellent service for us. Very professional and knowledgable. We plan on going back for future ne As always, Erhard BMW of Bloomfield Hills provided excellent service for us. Very professional and knowledgable. We plan on going back for future needs. Good job. More

If it were possible......... If it were possible I would rate the experience a 10 out of 10. Beautiful car as is consistent with their reputation and excellent customer service ex If it were possible I would rate the experience a 10 out of 10. Beautiful car as is consistent with their reputation and excellent customer service experience with Jeni...... Even finance document rep Andrew made the experience an extremely pleasant one. More

Replaced lower control arm bushings Was in earlier for a routine oil change on my 2002 330i BMW when they found a rubber bushing on the front suspension had failed. Bushings had failed Was in earlier for a routine oil change on my 2002 330i BMW when they found a rubber bushing on the front suspension had failed. Bushings had failed twice before in 2012 and 2015 and were replaced at a BMW dealership in California. No potholes there, so the quality of of the genuine BMW replacement bushings are in question. Erhard BMW of Bloomfield expeditiously did the work this 3rd time so hopefully, the 3rd time is the charm. The service advisor, Bob Ufolla, was very helpful and understanding - especially when I told him the history of the problem. I have been going to this dealership since 1977 and recommend them highly. More

Great first experience I recently took in my M3 for a brake fluid flush and had a great experience! Mike in service took care of everything all while explaining future servi I recently took in my M3 for a brake fluid flush and had a great experience! Mike in service took care of everything all while explaining future services that will be needed as well as outlining what isn’t needed as of right now. I really appreciated his professionalism and transparency throughout my visit. I look forward to having my M3 taken care of by Mike for years to come! GREAT JOB! More