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BMW of Bloomington

Bloomington, IL

Overview
Reviews
Vehicles
4.8
640 Reviews
Call Dealership (877) 445-9821
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1604 Commerce Pkwy

Bloomington, IL

61704

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Showing 640 reviews

April 13, 2022

Bruce was extremely helpful throughout the whole buying process. It is not Bruce’s fault but I found the wheel alignment off even though I was told otherwise. More

by davidjiang
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce spencer
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April 05, 2022

Didn’t fix the issue at all. Issue got worse. Brought in to fix a steering wheel vibration and the issue still persists. Dealer contacted me to bring the car back to have it More

by Shahin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy
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Apr 06, 2022 -

BMW of Bloomington responded

Hello Sahin, We are sorry that your recent service visit was not what you had hoped for. As you mentioned in your review, you brought your vehicle in for service after replacing your tires from Discount Tire, in hopes that we could help diagnose a vibration issue that was occurring at high speeds between 70mph and 110mph. Our Technicians did their best to diagnose and resolve the issue, and were able to note the vibration up to 70mph but did not exceed the posted legal speed limit of 70mph. When the vibration was noted by our technician, we recommended road force balancing tires. Unfortunately at the time, your lug nuts were unique and the tool to remove the tires was not in the vehicle which required you to bring your vehicle back in with the proper tool. Once you returned with the vehicle and the tool needed to remove the lug nuts we were able run more diagnostics and learn that the front tires were only static balanced and not dynamically balanced and that all four tires were out of limit specs. We then road force balanced all 4 tires and test drove the vehicle up to the 70mph speed limit, at which point, no vibration could be felt. Our service advisor has reached out to you about this issue and we have set another appointment to ensure that your vehicle is running in the best possible performance. We appreciate your feedback and would be happy to speak with you further at any time if you have any questions or concerns. We can be contacted at 309-661-2691. Thank you.

April 05, 2022

Nick Shook was a very kind and patient sales consultant and he gave it his all to make sure my wife and i had a good experience. In addition, the deal didn't drag on forever. Everyone I had contact with at More

by joep1947
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Shook
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Apr 06, 2022 -

joep1947 responded

thanks again Nick

April 01, 2022

Rob in maintenance was SUPER, kind, attentive, professional and got the job done timely! Thanks More

by lorrie.serby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob
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April 01, 2022

Friendly staff, car was beautifully detailed. Wasn’t expecting oil change to take 90 minutes but I’ll know next time to expect it. More

by Doc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember their names. Jeremy maybe
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March 31, 2022

Great service, as usual. Easy drop off and ride to work, and an on time pick up to return More

by CH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy
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March 29, 2022

Nick shook was excellent! He went on and be on to make sure I was happy with my purchased also everyone else involved. More

by Nizaj89
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick shook
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March 28, 2022

Would recommend to anyone. Great car buying experience. Highly likely to buy future cars from them. More

by Kmeyer58
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Micah
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March 25, 2022

Bruce and his team were great to work with. Everyone we interacted with went the extra mile to make us feel welcome and valued. More

by juliepoulter4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Spencer, Jennifer, and Brad
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March 23, 2022

Customer service was outstanding. The Service Department went out of their way to accommodate. Thanks to everyone at BMW of Bloomington. More

by Eddibu00
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Manager - Rob Gibbens & Jeremy Goad
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