BMW of Bloomington

The staff here is friendly, professional, and accommodating. The process of getting required service completed was very simple. accommodating. The process of getting required service completed was very simple. More

Super nice folks at the Service Department. I always get right in, right out and with a clean car- who wouldn’t love that! They never try to hard sell me on service that can wait. I thoroughly appreciate right in, right out and with a clean car- who wouldn’t love that! They never try to hard sell me on service that can wait. I thoroughly appreciate there honesty with that! More

very poor follow up after the sale, dealer not willing to address questions about issues that came up after the sale. The attitude we sold it now get lost. address questions about issues that came up after the sale. The attitude we sold it now get lost. More

Quick and friendly service. Scheduling was easy and the inspection was thorough. Will come back again! inspection was thorough. Will come back again! More

My car broke down and the service center saved me very quickly. The shuttle service was extremely useful as well. quickly. The shuttle service was extremely useful as well. More

Great service and very helpful because they helped us get a loaner car and we really needed one so very appreciate. get a loaner car and we really needed one so very appreciate. More

I’ve bought many cars and unfortunately this was the worst experience I’ve had to date. Be very careful if considering this dealership - consider purchasing elsewhere. Car was not ready at agreed upo worst experience I’ve had to date. Be very careful if considering this dealership - consider purchasing elsewhere. Car was not ready at agreed upon meeting time. Necessitating wait while the car defrosted which might not matter to some, but with 3 kids and wife in tow, delays add up. Along those lines, despite sending financial information days prior and confirming intent to purchase with speed being a priority, the buying process took more than 3hrs day of purchase. At time of purchase, dealer stated the car passed a thorough inspection by their mechanic with the only known issue (aside from minor cosmetic scuffs of a used vehicle) being a single $29.95 rear brake pad sensor causing the presence of a warning light on the dash at the time of purchase. Being that I was purchasing a BMW at a BMW dealer, I took BMW of Bloomington at their word. Upon driving the car home and having it inspected 48hrs later by BMW of NWA - another BMW dealer not a 3rd party - it was discovered that not one but multiple sensors were missing in order to remedy the warning light along with a total $3,800 of unresolved maintenance due on the vehicle not previously disclosed. Upon reviewing this new information with BMW of Bloomington less than 48hrs after purchase of the car, I was told that since I had already completed the purchase and driven home “this situation is between you and the other dealer” - ultimately taking zero accountability for the state of the car. When I asked to speak with the manager (Woody), I was told the individual was not available and would not be returning until the following week. Multiple calls were made in the week following and with messages left seeking follow up, but my call was never returned. More

They were very gracious and offered me a loaner,especially since i did not notify them in advance that i would need one. loaner,especially since i did not notify them in advance that i would need one. More

Micah P. did a great job explaining everything and showing everything about the car he also was one of the most respectful I’ve ever been around showing everything about the car he also was one of the most respectful I’ve ever been around More

BMW of Bloomington is a wonderful dealership! The sales staff is professional and helpful. The service department is fantastic! Thank you to Jeremy and Zoe for another positive experience. staff is professional and helpful. The service department is fantastic! Thank you to Jeremy and Zoe for another positive experience. More