BMW of Bowling Green

Thank you! I would like to give a special thank you to Ron McCarty. My tire blew on the highway and I was towed to his facility. Ron not only went the extra mile I would like to give a special thank you to Ron McCarty. My tire blew on the highway and I was towed to his facility. Ron not only went the extra mile to get us back on the road safely, but he also called the next day to check on us and to make sure that we made it home. Ron helped us have a positive experience out of a bad situation. Thanks for all your help! More

Ron, the service manager, is always helpful and efficient I appreciate always being treated in a respectful and honest manner, and this is the way I am treated at this dealership. The service department heade I appreciate always being treated in a respectful and honest manner, and this is the way I am treated at this dealership. The service department headed by Ron does a fine job keeping my car in running condition! More

Good Support and Communications We have always found the Ron the BMW service manager to be helpful, informative and factual. Ron is always up to date on any recalls or service adviso We have always found the Ron the BMW service manager to be helpful, informative and factual. Ron is always up to date on any recalls or service advisories and when work is require he keeps us updated on the progress. More

Service Excellent service. Great loaner. Ron was very helpful in explaining the issues and the prices were very fair. My car was ready and washed even before Excellent service. Great loaner. Ron was very helpful in explaining the issues and the prices were very fair. My car was ready and washed even before scheduled time More

Outstanding BMW Dealership The dealership is superior to any other BMW dealerships I’ve visited. Ron, in service, takes his time explaining everything and all the service staff The dealership is superior to any other BMW dealerships I’ve visited. Ron, in service, takes his time explaining everything and all the service staff are extremely meticulous and professional. No need to look further to service your BMW......it’s always a pleasurable experience. More

Great Service....high cost I was not informed of the price before I brought my car into service. 600 dollars for an oil change is excessive on any vehicle. I was not informed of the price before I brought my car into service. 600 dollars for an oil change is excessive on any vehicle. More

Excellent!!!!! We have picked this dealership to do business with for years. The customer service is so far above others we can’t imagine going anywhere else. This We have picked this dealership to do business with for years. The customer service is so far above others we can’t imagine going anywhere else. This is our third car in a row from this dealership. The vehicles we bought are far above any others we have owned, but the people make all the difference!!!!!! We would give it 10 stars if we could!!!!! More

Very good experience Brought my vehicle in to have some recall work done. The service manager was very nice, and kept me informed of progress. At the end of the visit, she Brought my vehicle in to have some recall work done. The service manager was very nice, and kept me informed of progress. At the end of the visit, she printed off the list showing what the technician had checked, and any recommended service. But, she did not pressure me to have further service done. More

Excellent Routine Service First- you need to update your list of employees dealt with during the service call that are listed below. You still list "Chris Payner" who has left First- you need to update your list of employees dealt with during the service call that are listed below. You still list "Chris Payner" who has left the dealership, not Kim Krohn who was the Service Advisor I dealt with. The service call was problem-free, I received exactly what I was expecting, no surprises. Kim called me with an update and confirmation of needed service and she again called when the car was done. The car was cleaned and ready when promised. More

BMW Purchase Our sales representative, Bill Moore, very helpful throughout the purchase process. There was no pressure and we were never hurried. Bill made us awar Our sales representative, Bill Moore, very helpful throughout the purchase process. There was no pressure and we were never hurried. Bill made us aware of the Performance Center delivery option which we are taking advantage of. The whole purchase experience has been very pleasant, and I can highly recommend this dealership. More