BMW of Buena Park

This dealership is an absolute joke! I spoke with a salesman named Chris who quoted me $1,700 a month for an m4 competition. I told him that I got a quote from another dealer for a lot l I spoke with a salesman named Chris who quoted me $1,700 a month for an m4 competition. I told him that I got a quote from another dealer for a lot less. He then asked me what the quote was and I told him $1,300. He said let me go talk to my manager. He then came back and said If I sent him the quote they would be able to match it or beat it. I then proceeded to send him the quote and he said they wouldn’t be able to match even though he told me that he would be able to. I asked to talk to the manager and the manager was also an absolute joke and gave no help at all. The manager kept interrupting me while I was trying to speak and said he couldn’t match the offer. SO WHY DID YOUR SALESMAN SAY THEY CAN MATCH IT AFTER TALKING TO A MANAGER?? I’m left wondering why a salesman would tell me they could match a quote and then later tell me that they no longer can. Absolute joke of a dealership and an absolute joke of a manager. More

Staff is friendly but need to be in better touch with customers regarding their car. customers regarding their car. More

I have been going to this dealership for several years now and I appreciate the attentiveness of the service writers and they keep you in the loop at all times. I especially like the videos from the techn now and I appreciate the attentiveness of the service writers and they keep you in the loop at all times. I especially like the videos from the technicians when they service your vehicle....the fact that they show you via video the issue with your car is reassuring. More

Excellent service, the advisor is nice and very helpful. Lots of information and explaination on what will be done on my car. Very clear and also give valuable advices. Lots of information and explaination on what will be done on my car. Very clear and also give valuable advices. More

Solid service experience. Christopher Carrillo was great. Flexible with getting me a rental car during my accident repairs. Christopher Carrillo was great. Flexible with getting me a rental car during my accident repairs. More

Excellent service from my advisor Juan. My X3 needed quite a bit of service and he found a way to get me very good estimates. There was one part that was not in stock and they arranged a ca My X3 needed quite a bit of service and he found a way to get me very good estimates. There was one part that was not in stock and they arranged a car to take us home and bring us back the nest day! More

It was excellent service, all staff very friendly. My advisor is a nice and very helpful person. Daniel Lee was a great advisor. He was very professional and attentive and Listened to my needs. And My advisor is a nice and very helpful person. Daniel Lee was a great advisor. He was very professional and attentive and Listened to my needs. And gave me a list of what repairs my car needs. When I picked up my car, they even washed my car, which made me feel really good. Thank you to everyone. :) More

It took 3 hours for the oil change. I was surprised it took this long for an oil change. My appointment was at 8 a.m., and I showed up at 7:40 a.m., and I didn't see too many cars while I was surprised it took this long for an oil change. My appointment was at 8 a.m., and I showed up at 7:40 a.m., and I didn't see too many cars while I was waiting for the service technician to show up. My car wasn't ready until 11:12 a.m. I requested to reset the code because of the LED lightbulbs that I replaced. When I picked up my car, I saw the warning light was still showing up. I asked him if he got a chance to tell the technician to put a code in. And he just made some confusing excuses that didn't make sense to understand. Bottom line: He forgot about it. The only reason I gave it three stars was because the staff were friendly and the dealer was pretty clean. I do not need to mention the name of the service technician; it's unnecessary. More

The staff were very professional. Attentive and Listened to our needs. And the most appreciated was the courtesy extended during the whole process. Samantha was knowledgeable and was Attentive and Listened to our needs. And the most appreciated was the courtesy extended during the whole process. Samantha was knowledgeable and was patient in teaching us the new technology features. More

Amazing service, they gave me a list of what repairs my car needs. the people there are very nice!! will back here soon!!! car needs. the people there are very nice!! will back here soon!!! More