BMW of Buena Park

I always appreciate the help and service I receive at Buena Park BMW - Staff is great. Buena Park BMW - Staff is great. More

My last service with previous car was terrible so I was worry about but my car was handle good and I could understand everything he said on video and visualize perfect everything (: worry about but my car was handle good and I could understand everything he said on video and visualize perfect everything (: More

I had a very frustrating experience at this dealership’s repair center and would not recommend their service based on what I went through. Initially, I brought my car in for a specific issue, but I was t repair center and would not recommend their service based on what I went through. Initially, I brought my car in for a specific issue, but I was told to repair a part that ultimately was not the problem. After paying for that unnecessary fix, I returned to explain that the issue was still not resolved. Instead of properly addressing the concern, they had me do a drive test, then made me wait around for about 30 minutes, only to tell me they would follow up with a quote. It has now been two weeks, and I still haven’t heard back from anyone. The lack of communication and follow-through is extremely disappointing and unprofessional. At this point, I am requesting a refund for the part that was replaced but did not fix the issue. I also expect a clear resolution regarding the actual problem, which I’ve been told involves the parking brake clip. Overall, this experience has been a waste of time and money, and I hope the dealership takes responsibility and resolves this situation promptly. More

I recently visited this BMW dealership for a maintenance service, and I was extremely satisfied with the overall experience. The staff was professional, attentive, and transparent throughout the entire proc service, and I was extremely satisfied with the overall experience. The staff was professional, attentive, and transparent throughout the entire process. They explained everything clearly, provided timely updates, and ensured that my vehicle was returned in excellent condition. The quality of service exceeded my expectations, and I truly appreciate the team’s dedication and customer-focused approach. I will definitely continue to rely on this dealership for future maintenance needs. Highly recommended. More

Making good appointments, good service and all do good job and ontime. I will be there for next time. job and ontime. I will be there for next time. More

I usually hate going into the dealership to negotiate deals. However Michael N. and the finance department was very friendly and made the process enjoyable and got us a great deal on the exact car we we deals. However Michael N. and the finance department was very friendly and made the process enjoyable and got us a great deal on the exact car we were looking for! More

The dealer. , very informative and pleasant and always very helpful ., the informed me of all the options available to purchase a vehicle. , very informative and pleasant and always very helpful ., the informed me of all the options available to purchase a vehicle. More

The communication was great and they delivered as promised. My appointment was on time and the speed of work done was great. It was done timely. Felt like they truly wanted to deliver customer servic promised. My appointment was on time and the speed of work done was great. It was done timely. Felt like they truly wanted to deliver customer service. More

Staff was very helpful and attentive. Worked w/us on getting a good deal for our trade in and new purchase of Mercedes SUV. Warranty service wasn’t to great but everything else was fine. Worked w/us on getting a good deal for our trade in and new purchase of Mercedes SUV. Warranty service wasn’t to great but everything else was fine. More

Excellent communication and service from Ken at the service department. Quick and efficient. Thank you service department. Quick and efficient. Thank you More