Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Buena Park
Buena Park, CA
952 Reviews
BMW of Buena Park is the best place around for new BMW vehicles, used cars for sale, and expert BMW service. Our expansive showroom features one of the largest inventories of new BMW vehicles in the area, as well as having a large selection of used cars, trucks, and SUVs for sale. And if you can't find that perfect new or used BMW, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Buena Park, next to House of Imports at the corner of Dale St and Auto Center Drive
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 AM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 AM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 952 reviews
December 17, 2021
Called Service Department on 11/08/21 as my tire was losing pressure due to a puncture. Service did not have tire on site, so service ordered tire and was delivered Tuesday 11/09. Service appointment wa losing pressure due to a puncture. Service did not have tire on site, so service ordered tire and was delivered Tuesday 11/09. Service appointment was set for 11/10 at 11AM. Arrived (10:39am) Spoke with representative (exactly 11:00am) on how long it would take as I had to pick up my kids (approx. 30 min from service center) by 5pm and was curious if I needed to take their car seats. Even asked that they not do the typical inspections, vacuum, and car wash as I would prefer to get the car as soon as possible. Was told it was not a problem and car was promised by 3:30pm or that was what was stated on work-order. I go about my day and 4PM rolls around so I give service a call. After an extended hold I was told that they were not able to service my car and keep it overnight as the garage was running behind schedule. Wait... I only needed 1 TIRE CHANGED. They mentioned they could help with a rental car but they close at 6pm. I didn't have car seats and had to scramble to get my kids, I didn't have time to get a rental. I asked when my car would be available as I needed my car for work and was told I would be updated ASAP.. didn't happen. I called the next morning at 8:55am for an update and was told my particular representative was with a guest but would call me back. Call back happen 2 hours later at 10:50am stating my car was ready. Resulting in a single tire change that took 24 hours. More
by danieljware1
Employees Worked With
Linda T, Sydney Thorp
December 16, 2021
Great service by Scott at service Department,He was Great service by Scott at service Department, He was great and extremely professional, ask for him when you want to service your BMW, Great service by Scott at service Department, He was great and extremely professional, ask for him when you want to service your BMW, More
by rayesfahani
Employees Worked With
Scott Book
December 13, 2021
Runaround on true cause of issue with three visits and 5 loaner/rental vehicles later, which was finally solved with the service manager’s help (Tim, who was very helpful). The prices are predatory and exp loaner/rental vehicles later, which was finally solved with the service manager’s help (Tim, who was very helpful). The prices are predatory and exploitative.at any dealership and BMW BP is taking it to a whole new level. I was encouraged to replace my windshield wipers despite them being in perfect condition (one of the many items they tried to upswell me on). More
by Kim
Employees Worked With
Scott Book, Tim (service manager).
December 09, 2021
Clean, service excellent experience, helpful and good followup on everything from beginning to end. Will continue to use even when service warranty expires. followup on everything from beginning to end. Will continue to use even when service warranty expires. More
by Wahmed
Employees Worked With
Sydney Thorp
December 05, 2021
great service. in and out - very efficient! will be back again for my next service. the video of the tech showing the overall vehicle health is a great informative tool. thank you! again for my next service. the video of the tech showing the overall vehicle health is a great informative tool. thank you! More
by Chevyguy1
Employees Worked With
Sydney Thorp
