BMW of Buena Park

I have been a BMW loyal customer for over 15 years and this dealership and it’s management are by far were THE WORST experience with BMW I have ever had. The Sales Manager and Finance Manager (Peter) were this dealership and it’s management are by far were THE WORST experience with BMW I have ever had. The Sales Manager and Finance Manager (Peter) were not only careless, but lacked knowledge, customer service and professionalism, unacceptable for anyone who represents a luxury brand or is a part of a nationwide company such as Autonation! They LIED about crucial details that should have been disclosed before signing and vaguely admitted to the mistake they have made without taking any accountability for it. Instead, they tried to push me to pay another 5k for a warranty they “thought the car already had, but no, sorry..” It is immoral and disgusting how they do business without considering that bad reputation will be hinting them and slowly chase customers away. Stay away from this dealership or you’ll most likely will be “taken for a ride” They don’t care about you, they don’t care about your business and it’s a shame that they even have their jobs! With a rotten management like the one at BMW Buena Park, they’ll soon loose a lot of business. I will make sure to warn everyone I know about my terrible experience with the management of Buena Park BMW! What a waste of time!! More

Associate John Latko is very accomodating, he explained everything that needs to know, he takes care of you and make sure you are very satisfied before you leave. everything that needs to know, he takes care of you and make sure you are very satisfied before you leave. More

Linda was my service advisor she was very nice and professional fix my car in just one day Thank you Linda professional fix my car in just one day Thank you Linda More

Scott from Buena Park helped me with my vehicle and as usual, was the best. usual, was the best. More

The best service advisor; clean facility. Nice showroom. Front desk people very attentive and customer focused. Front desk people very attentive and customer focused. More

They were quick to answer questions, provided a decent price, and have a good quality vehicle line up. price, and have a good quality vehicle line up. More

Worst purchasing experience ever, sales rep not being knowledgeable, and finance personnel being disrespectful and rushed; after this situation being escalated, the general manager ignored me by not answ knowledgeable, and finance personnel being disrespectful and rushed; after this situation being escalated, the general manager ignored me by not answering my questions and not following up, and now, still have pending issues not being resolved, notification light was on the second day after I purchased, and the key fob battery is empty; I don't know how they certify this vehicle, but this is definitely not acceptable at all!!! More

Great and friendly customer service. Very thorough and good communication every time I bring in my car good communication every time I bring in my car More

My sales rep. Was exceptional and excellent service. I highly recommend mr. Najeeb for his service. highly recommend mr. Najeeb for his service. More

It’s first time for us with BMW Buena Park. Actually, we have appointment with Danny Lee for see a car but when we arrived he no show. He said he doesn’t know about appointment and he no working that day Bu have appointment with Danny Lee for see a car but when we arrived he no show. He said he doesn’t know about appointment and he no working that day But I got confirmation appointment already and a car we want to see sold already no one tell us. We drove more than 25mi to see a car. That’s why we so very disappointed it first impression. Anyway, Sometime unluckiness brings luckiness. I met some guy he saw us no one service. He came to us and ask How he can help us in that time. Nejib, the guy we never met him before. He so good services, so kind with us. He glad to be of service with us to show many car when we want to see it. He say sorry many times about the guy no show and that car sold. That was not Nejib fault. We feel good luck to met him That’s why we decided to buy a car with him. More