BMW of Buena Park

Great service advisor, Tony, who stepped up to help out-of-town visitor to the area with an emergency situation on a very short notice and short time to complete the job! I called multiple dealers who out-of-town visitor to the area with an emergency situation on a very short notice and short time to complete the job! I called multiple dealers who didn't seem to care! Truly appreciated it! More

They don’t have enough loner cars and cannot reserve for you. You came and then see if you have car or they can offer some Enterprise rental car (incomparable class at all) which you need to pick up 2 mile you. You came and then see if you have car or they can offer some Enterprise rental car (incomparable class at all) which you need to pick up 2 miles away from Dealership. Disappointed. More

My wife and I decided to purchase a new car among Audi Q7, BMW X5 and MB GLE. We went to all three dealers and took test drives for all three. We decided to purchase the X5 was because we got a good deal Q7, BMW X5 and MB GLE. We went to all three dealers and took test drives for all three. We decided to purchase the X5 was because we got a good deal for the X5 which is in stock and others brands have to wait till next year. Garcia was very friendly and nice to show us the cars and answered many of our questions. BTW, we are the loyal customer of Shelly BMW which is now BMW of Buena Park. My old 740Li was also purchased here. Thanks a lot for helping us decide the great X5 we love. More

My Service Advisor Wasem Alrabadi was great. He went out of his way to make sure my concerns about the repair issues were addressed. of his way to make sure my concerns about the repair issues were addressed. More

Disappointed In the service that was provided on my bmw 2015 5 series at Buena Park. I got home and it indicated to me my car is low on washer fluid as if some one forgot to fill it up. I was the first per 2015 5 series at Buena Park. I got home and it indicated to me my car is low on washer fluid as if some one forgot to fill it up. I was the first person to take my car and was the last to pick it. I just don’t think that’s fair after spending 1,200$ very unpleasant first time experience. More

Great customer service . Always answered questions with a quick reply . Would recommend to family and friends . quick reply . Would recommend to family and friends . More

For a luxury car dealer, their Customer service is horrible. Expect you to bring your vehicle in for a recall, and don’t provide loaners???! There’s so many things that need improvement, I wouldnt K horrible. Expect you to bring your vehicle in for a recall, and don’t provide loaners???! There’s so many things that need improvement, I wouldnt Know where to begin. More

Scott is an awesome service guy. Thanks for takin care of me and my car me and my car More

Explained everything easily, easy to get ahold of my service representative, took time to take care of my car and ensure top quality service service representative, took time to take care of my car and ensure top quality service More

I live 800 miles away and negotiated via email and text a price and terms on a 2018 BMW M550i. I filled out their credit report as they'd requested and was coordinating a time to fly down to pickup my new v price and terms on a 2018 BMW M550i. I filled out their credit report as they'd requested and was coordinating a time to fly down to pickup my new vehicle. After not hearing from my salesman for a couple of hours to coordinate the pickup, I texted him to find out the status. He texted me back and indicated that the vehicle was no longer available for purchase, as a "cash" buyer had come in and purchased the vehicle. I would never recommend this dealership. And for their knowledge, within a week, I flew 900 miles and picked up a new vehicle from the BMW dealer in Encinitas! More