BMW of Buena Park

DONT GO TO SHELLY BMW DO NOT GO THERE! My wife and I got our X5 serviced there and spent almost $5K. I took my M5 for service and repairs and was given a loaner. I drove DO NOT GO THERE! My wife and I got our X5 serviced there and spent almost $5K. I took my M5 for service and repairs and was given a loaner. I drove the loaner car about 15 miles and the right rear tire kept deflating. I went back to Shelly BMW to get it looked at and they told me it had a nail. They asked me for my credit card to charge me for the cost of the tire ($400). To make things worse, they wouldnt acknowledge the possibility that the tire could have had the nail already before I took it out. I just paid for a tire ($202) that could have been fixed for $10 and took my M5 out of the service department and left. I will NEVER go back there. I'm a business owner and this is outrageous! Too bad, Eli in the Service department was very nice and helpful. This will not be the last they'll hear from me, though. More

Horrible Experience. Was blatantly cheated. I just wanted to say that I had a very bad experience with your service department. I brought in a 20% off coupon, and in fact it was even advertised I just wanted to say that I had a very bad experience with your service department. I brought in a 20% off coupon, and in fact it was even advertised on your televisions, yet I received a paltry $177.83 discount. The original amount prior to discount was $2,940.48, meaning I should have paid $588 less. Therefore, I was cheated by $411. When called about my $2,760 bill, the customer service person even had the nerve to say as the first thing out of his mouth when I answered the phone "it's your lucky day," and then when asked why is that lucky he said "because the parts are all in stock." Unbelievable. Even though I stressed that I had a coupon before write up, and then on the phone before I picked up the car, I felt ignored. The client service person even had the nerve to say that I had brought in a 15% coupon, which is ridiculous. The 20% coupon was sent to my home address, plus it is on the website and was advertised on the televisions that day. This is a very easy case to prove to authorities. When I asked about the price on the phone that I was quoted and a discount, the service provider changed the subject by saying it was expensive because the starter for the car was also broken and that it would be replaced. The starter was not touched, nor repaired, nor on the receipt. Another blatant lie just to get me off the phone and not apply the discount. On a side note, I took my car in on a Saturday night. As of Monday night, no call on the status. Fine. I called, left a message. I was called later saying the car would be done tomorrow. So Tuesday comes, no call. I call again on Wednesday, and am then told that my car would be ready on Thursday evening. Of course, the provider was not at work when I arrived, and so i was left with a ridiculous bill that had no 20% discount. I'm forced to pay for it to get the car back. Not only was I cheated on that day, this dealership lost a customer for life, and I will relay the facts to others via social media. More

oil leak I came in as spoke to maria service manager . She was help full with me. an her adviser was the best kept me informed. Also she send me pictures show I came in as spoke to maria service manager . She was help full with me. an her adviser was the best kept me informed. Also she send me pictures showing were my oil leaks were. Thank u !!! I will come back to due my repair due to my schedule I need some time. More

Thank you Carlo Ibarra!! My heart was set on purchasing another Mercedes, but I visited Shelly BMW in Buena Park just for a look. Fortunately I met Carlo Ibarra who was wonde My heart was set on purchasing another Mercedes, but I visited Shelly BMW in Buena Park just for a look. Fortunately I met Carlo Ibarra who was wonderful showing me different models of BMW's. He was so knowledgable, personable, and trustworthy. He never pressured me and was courteous and professional for the entire time. I was there for hours, yet he was patient and answered all my questions. I ended up purchasing a new 328i sedan. I am so happy with this new purchase and I can thank Carlo Ibarra for his wonderful care!! More

Excellent service Oscar is an excellent Client advisor. I really appreciate his services. I would recommend more people to Shelly BMW. Hemat is also knowledgable and he Oscar is an excellent Client advisor. I really appreciate his services. I would recommend more people to Shelly BMW. Hemat is also knowledgable and helpful. I appreciate his services too. More

Service repair for my BMW 2011 It was'nt a great experiece in the beginning but a the end it makes things better,a big thanks to Fred Thornton ,me and my wife appreciated it alot It was'nt a great experiece in the beginning but a the end it makes things better,a big thanks to Fred Thornton ,me and my wife appreciated it alot. More

Friendly and Excellent Service Friendly, and Excellent service, this is my second leased car from Shelly BMW. I was helped by will and I am pleased with his overall assistance.. Friendly, and Excellent service, this is my second leased car from Shelly BMW. I was helped by will and I am pleased with his overall assistance.. Thank You and God bless you Will, Roberto Calderon More

Wonderful experience I was shopping around so many dealers, and Shelly is the one made me make decision to buy the car. Vic is the person who helped me, knowledgeable, nic I was shopping around so many dealers, and Shelly is the one made me make decision to buy the car. Vic is the person who helped me, knowledgeable, nice, patient, and helpful. More

Great dealership, great people I went to the dealership a few days ago to purchase a car and Hemet helped me out. He's a great guy and a great salesman. He took his time with me and I went to the dealership a few days ago to purchase a car and Hemet helped me out. He's a great guy and a great salesman. He took his time with me and didn't rush me out. I told him I had to leave at a certain time and he made it happen. Also, Ilona the finance manager was great! They make a great team! Hopefully they are there when it's time to purchase my other car. More

Excellent service We went to Shelly BMW to purchase a car. We were helped by Edmund and Bill there service was impeccable .I had a bad accident and therefore safety f We went to Shelly BMW to purchase a car. We were helped by Edmund and Bill there service was impeccable .I had a bad accident and therefore safety features were a priory for me .They had excellent product knowledge and did an awesome job.They even went the extra mile by driving the car we purchased all the way home.We had a great experience overall. More