BMW of Buena Park

I made several calls to the dealership prior to coming in and all the personnel that I spoke to were very helpful and knowledgeable. When I walked in I was promptly greeted, and taken to the service advisor and all the personnel that I spoke to were very helpful and knowledgeable. When I walked in I was promptly greeted, and taken to the service advisors desk immediately. I found Tarek Saba to be very professional... I was impressed by his genuine concern. The next day I received a call and he emailed me a very detailed report. This was the first time that I have received such detailed report listing my car inspection results. I have visited two other BMW service departments but this service department has been the BEST by far..... I will recommend Shelly to my family and friends as they are OUSTANDING !!! More

We were visiting Anaheim CA. and were run off the road just prior to entering the I-5 North Freeway. Our X5 had sustained severe damage to the left front struts, suspension, rim, front and rear tire. Bein just prior to entering the I-5 North Freeway. Our X5 had sustained severe damage to the left front struts, suspension, rim, front and rear tire. Being out of town we had our vehicle towed on a Sunday to Shelly's BMW for Repair, leaving the keys till Monday. Vicki Guthery contacted me at 6:30 am as I just walked into the service area. Service normally opens at 7:00am. I could hear her speaking as I answered my cell. This was the start of super exceeding our expectations. We needed to leave Anaheim ASAP prior to Thanksgiving so that we could be with our family, and Vicki Guthery was the service advisor that facilitated the process between our Insurance Co., the service department and us the client. Vicki @ Shelly's BMW effectively communicated and assisted us to get back on the road quickly than did our lacking Insurance agency and adjustors. Vicki Guthery was the driving force and saw that we did not have to worry about following-up calls or getting the necessary repairs done right the first time or transportation that Shelly's BMW provided for us via Vicki Guthery. Vicki and the Service department saw that our vehicle was clean, repaired and ready prior to Thanksgiving Day and assisted in resolving bottleneck delays caused by our lacking Insurance Agency in order to complete all needed repairs by Wednesday close of business. Vicki continued working with us while she was on vacation from working at Shelly's BMW (Wednesday) the day prior to Thanksgiving still providing valued communication, service work and follow-up. Vicki not only truly exceeded Expectations but Superpassed exceeded Exceptional Expectations with clients who were out of town and probably would never see again. If we had to pick a dealership in the Anaheim area, we would rather be taken to Buena Park to Shelly's BMW who restored our smiles from a misfortunate accident during a Thanksgiving Holiday that we wanted to enjoy with family. We are thankful for the Management and staff and especially a superior service advisor Vicki Guthery at Shelly’s BMW. We confirm that Shelly's BMW management desires that all BMW clients receive and experience exceptional service at all levels of service as shown by the work ethics and customer experience as we have witnessed with Vicki Guthery at Shelly’s BMW. More

I ordered a 328i over the Internet and was quoted a price about $500 less than I could get in the city where I live. I figured the hour and a half round trip to Buena Park was worth $500. I had a 1995 525i w about $500 less than I could get in the city where I live. I figured the hour and a half round trip to Buena Park was worth $500. I had a 1995 525i with 74,000 miles on it that was in Fair condition according to the Kelley Blue Book description. The KBB value was $3,625. I told the salesman, Axel Rodriguez, that another dealer had seen the car and had said he would pay $3,625 for it (which was true), so I expected the same from Shelly BMW. He said he had to see the car. I told him I understood that he had to see that the car wasn't all dented up or whatever, but once he saw that, I expected the Blue Book value in trade-in. He said, "I'm sure we will be fine." The new car came in 8 weeks later and I went to Shelly BMW to pick it up. They offered me $2,500 for my old car, giving as reasons two details that I am sure are already built into the KBB value for a 15-year-old car. Not wanting to start the 8-week ordering process over (a fact they were using to their advantage), I told them I would take $3,000 for my old car. They said no. I told them the deal was off and started walking out. The sales manager, Brandon Goodermont, came up to me and started "justifying" why they couldn't give me more than $2,500. I told him he was wasting my time and continued toward the door. He said, "I'm just trying to help you," which was the all-time dumbest statement of the whole process ("help me" give them more of my money?). I went out to my car and started it. Axel Rodriguez then ran out with a new offer, splitting the difference, so they would give me $2,750 and floor mats (which I later found out they throw in on every deal). He showed me some print-out that shows the price of the 328i has gone up $460 since I ordered it--so, he said, they are "already giving me that discount." I told him that was ridiculous--obviously I would be paying the price we agreed to when I ordered the car. On the chance that what he said about the price increase was true (which it seems to be) and because I didn't want to start the purchase process all over, I agreed and bought the car for $875 more than I was led to believe I would pay. It's not the money that bothers me. It's the dishonesty and manipulation. My husband bought his X-5 from Shelly and is about ready to replace it, but we will never do business with Shelly BMW again. More

DO NOT BUY A BMW. Definetly do not buy or get your BMW serviced at Shelly BMW Buena Park, CA. Very poor service and shoddy maintenance. I took my vehicle for service several times and they did not catch serviced at Shelly BMW Buena Park, CA. Very poor service and shoddy maintenance. I took my vehicle for service several times and they did not catch an obvious leaking valve cover gasket. Now I have to fork out of my own pocket after warranty $650 to replace the valve cover gasket. They will do the bare minimum...even if they know there is something wrong with your vehicle. More

I'm on my 5th BMW...I bought the car, it was delivered scratched, radio did not work and the sales person would say we will take care of it. Right, I'm the dumb one Shelly BMW is the worst> I called the o scratched, radio did not work and the sales person would say we will take care of it. Right, I'm the dumb one Shelly BMW is the worst> I called the owner Damon Shelly for a week, his assistant was to get back to me in 24 hours; 48 hours later no return call..... More

#1 worst ever BMW dealer. Bought my 2007 530i from them in 2007. In 2008 I brought my car in for service and it's like they don't want me to come. Service advisor was rude. Work performed was not done righ in 2007. In 2008 I brought my car in for service and it's like they don't want me to come. Service advisor was rude. Work performed was not done right. It was a horrible experience overall. In mid 2008 I gave them a second chance when another service was due. This time it was even worse. So I gave the service advisor a very low score on her survey. She called me and started arguing to me why I gave her a low score. She deserved a low score for promising to get the repairs done but nothing was done. Never would go back ever again. More

Yes i called the number on the paper stapled to my receipt and i was supposed to talk to the service manager name brock, but instead i talk to a lady who was his assistant, i have her name written on receipt and i was supposed to talk to the service manager name brock, but instead i talk to a lady who was his assistant, i have her name written on my receipt but dont have it now, and i told her everything. Like how i was so hard to get in contact with David and how my car was in the shop for 6 days and how when we brought the car in that i had no physical leaks and no smoke coming out of the vents and side of the car. I had my car checked out by my mechanic before i had left he said that my belts were ok and that the only problem was my water pump, which we had fixed. So when they said the thermostat was not working i understood that. But it too long for the car to be fixed and David gave us the run around and never was at his desk he said that he was calling the warranty company but they gave him the run around but when we called them they said they kept calling but David never answered the phone which i can comply with because we also were trying to call. They gave an appointment time and never called to tell us what the problem was and we tried calling but did not receive a call back till the next day. I am very appalled on how your proper protocol, because when i called to complain to the manager's assistant she said that the brock the manager would get back with me in a couple of hours and never did. So the thing is i have to now pay a bmw dealership to look at my car again when these things were not happening to my car before, you guys charged way over for labor charges. I personally think that just because we were on vacation you guys took advantage. Also you did not even offer to get us a rental why we were down there. So the service there gets a zero from me very bad service and i will be writing about your work ethnics on my blog and youtube and where ever else that i need too. My Husband is a producer so be sure that some actions will be taken place even if i have to call the local news company over there for consumer reports. More

I have had worst experiences at this dealer. Took so many times to fix things right or not even fix it. Recently, I had my car M3 in for service; a mechanic told that my drive shaft coupler is cracked and it times to fix things right or not even fix it. Recently, I had my car M3 in for service; a mechanic told that my drive shaft coupler is cracked and it's very bad. I went home and checked my CPO warranty manual and found out it should be covered under CPO warranty. I called them back the next day and they said bring the car back to have it replaced. So I brought the car back and at the end of the day, they told me the drive shaft coupler is not cracked. What's the heck? - If I have the drive shaft coupler replaced in the first visit, I would have paid for something is not broken. - Or, it's really broken and they don't want to fix it in my second visit? I will get a second opinion from another dealer and will make a big deal out of it if whether or not it's broken. This is one of my bad experiences that I had with Shelly BMW. Please don't go there. We should be deserved for a better service. More

I have had worst experiences there. Never got it right in the first time or should I say 'they don't want to fix it even if my car is still under CPO warranty'. I had one of their mechanics told me and writt the first time or should I say 'they don't want to fix it even if my car is still under CPO warranty'. I had one of their mechanics told me and written down on the invoice saying my car drive shaft coupler is crack and it's very bad. It should be cover under warranty, but they let me found out myself by reading the CPO manual after I left the dealer. I called them back to tell them it should be covered under warranty. So they told me bring it back. Brougth the car back for the drive shaft coupler to be replaced. Picked the car and they told me nothing is wrong with the drive shaft coupler. So my questions are: - They want to make money for something (drive shaft coupler) is not broken in the first visit? - They don't want to fix it even though they said it's broken in the first visit? More

This is a review and comments on the service quote given us today at your Shelly BMW in Buena Park. The charges made was a BIG RIP-OFF. We were asked to pay a whoomping $603.00!!!!!!!!!!!!!!!!!!!!!!!!!! us today at your Shelly BMW in Buena Park. The charges made was a BIG RIP-OFF. We were asked to pay a whoomping $603.00!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! It all started when we were called for the routine 20 point inspection plus a complimentary car wash. We were given the impression that that this is a free service in asmuch as we already have the 100,000 miles warranty. When we got there, we were informed that the regular routine inspection is not included. When we asked for a change oil and agreed with the routine inspection, I overhead the lady in the service dept. said that the charges will be $103.00 for which I agreed. My fault is not double checking it with my husband, who is so stupid enough to hold on to the invoice quote without checking the amount. Come payment time, we were slapped with the $603.00 charges. I think this is ridiculously priced and so very much A RIP-OFF. a MERE INSPECTION SHOULD NOT AND MUST NOT COST $400.00 !!!!!!!!! Anyway, we have to pay because, accordingly to them, service has already been made and it was our error as well that we did not check very well the quotation given us. STILL, THE CHARGES IS VERY HIGH.... THE ADVERTISEMENT ABOUT THE FREE MAINTENANCE FOR THE 100,000 MILES IS NOT VERY CLEAR AND NOT TRUE AT ALL !!!! NOW, I HATE MOUR BMS CAR!!!!!! THIS IS SOMETHING THAT MY RELATIVES AND FRIENDS SHOULD KNOW. NEVER BELIEVE WHAT THEY ARE SAYING ABOUT THE " FREE MAINTAINANCE THING"!!!! BETTER YET, BUY ANOTHER BRAND OF CAR ... LESS EXPENSIVE AND THE SAME PERFORMANCE !!!!!!! Perla Venecio 1512 El Paso Drive Norco, CA 92860 More