BMW of Camarillo

BMW of Camarillo – Buyer Beware! ! I never thought I’d be writing a review like this—especially about a BMW dealership, let alone in my hometown—but my experience with BMW of Camar ! I never thought I’d be writing a review like this—especially about a BMW dealership, let alone in my hometown—but my experience with BMW of Camarillo has been nothing short of appalling. I purchased a used BMW in May 2025, trusting that a certified dealership would stand behind their vehicles and their brand reputation. The car had barely been on the lot 24 hours, and I was assured it had undergone a thorough inspection. Unfortunately, that trust was misplaced. Within 10 days of purchase, the car required a repair for a damaged hose, something I was told was “driver error,” despite having driven it fewer than two weeks. The dealership kept my car for 42 days while waiting for the correct part from Germany, during which I made my first car payment on a vehicle I couldn’t even drive. Fast forward just a few months later, and with fewer than 3,500 miles driven, the engine suddenly overheated on the freeway. I had the car towed 128 miles to BMW of Camarillo, where I was immediately hit with an estimate exceeding $5,500!! When I expressed concern that I may have been sold a lemon, I was met with zero compassion or accountability. Service Advisor Greg Lara flatly told me the part that failed is “common to leak.” If that’s true, why wasn’t it inspected or replaced before the sale? Trying to salvage the situation, I arranged to have the car towed to an independent shop nearby, only to be told that BMW of Camarillo would not release my vehicle until I paid a $300 inspection fee. No exceptions. No empathy. No care that I had purchased the car FROM THEM just months earlier. The other shop, Camarillo Independent, fixed the exact issue for $1,100 total…a fraction of BMW’s quote. Their honesty, professionalism, and transparency stood in stark contrast to the dismissive, transactional treatment I received at BMW of Camarillo. This dealership does not uphold the level of integrity, compassion, or accountability that one should expect from the BMW brand. Their “customer service” ends the moment you sign the paperwork. If you’re considering buying a used vehicle here—don’t. If you expect ethical service—look elsewhere. If you value being treated with basic respect as a paying customer—avoid BMW of Camarillo. More

Great service -Warren is very helpful & professional. Service ahead of schedule & shuttle driver was excellent Service ahead of schedule & shuttle driver was excellent More

Pleasant experience. Very nice young.man named Shawn Kirk waited on us & we found him to be very kind and helpful. Very nice young.man named Shawn Kirk waited on us & we found him to be very kind and helpful. More

Call them to purchases the used car, after my call they race internet price by $5000. Anyway, i agreed to purchase the car. They supposed to send me the paperwork to wire the money. After 2 hours waiting i race internet price by $5000. Anyway, i agreed to purchase the car. They supposed to send me the paperwork to wire the money. After 2 hours waiting i call to GM, he told me car sold 20 min ago. Unprofessional people, DON'T TRUST THEM More

Took my 320i in to have the tires replaced battery replacement and reprogram battery, oil change etc. I went over the tires with the service writer letting him know that I wanted the same tires that replacement and reprogram battery, oil change etc. I went over the tires with the service writer letting him know that I wanted the same tires that were on the car when I purchased it from this dealership, which I stated that I want the same tires that are on it which were pirelli Runflats 225/50 R 17 W they put on v rated, not what I asked for, I was told that if you change the weight of the tires you have to reset the suspension well it does a bit of float on the front end, They power washed my 2016 8 year old 320 I sedan dual turbo, my head light in the front driver side is full off water they stated they power washed the c,aar so now waiting to here back on what they plan to do. the tps was not set on the the computer screen made excuses for water in the headlight, they said it would go away, NOT! the headlight needs to be fixed it is was not like that before. the rubber on all the lamps are like new. More

I purchased a couple of cosmetic parts for my BMW Z4. I received a phone call to inform me that the parts had arrived. When I went to pick them up, I inquired from the service dept. about installing on I received a phone call to inform me that the parts had arrived. When I went to pick them up, I inquired from the service dept. about installing one of them. Without hesitation, Tanner, service rep, went to my vehicle and was able to complete the installation in 15 minutes and sent me on my way! What a wonderful young man and a great spokesperson for Steve Thomas dealership! More

Great experience! Bought an X1 for my mother. No markup, no hassles, quick and painless transaction. Kote was my salesman, did a great job. 6 months later and he s Bought an X1 for my mother. No markup, no hassles, quick and painless transaction. Kote was my salesman, did a great job. 6 months later and he still checks in to see she is happy. Excellent job all around, couldn't be happier. More

I purchased a BMW platinum extended warranty from Christine for my new ride. The transaction couldn't have gone any smoother as she is great to work with & the pricing is one of the best. Thanks agai Christine for my new ride. The transaction couldn't have gone any smoother as she is great to work with & the pricing is one of the best. Thanks again! More

The WORST CUSTOMER SERVICE EVER. When you purchase a BMW from Steve Thomas BMW and you drive the car off their lot, if you EVER have a PROBLEM, they will NEVER HELP YOU. I had a HUGE DANGEROUS PROBLEM and t from Steve Thomas BMW and you drive the car off their lot, if you EVER have a PROBLEM, they will NEVER HELP YOU. I had a HUGE DANGEROUS PROBLEM and they would NOT HELP ME. I WILL NEVER EVER RECOMMEND STEVE THOMAS BMW. More