BMW of Cape Cod, A Premier Company

Hello,I'm not certain where the breakdown is occurring Hello, I'm not certain where the breakdown is occurring between BMW Cape Cod, BMW North America, and BMW Germany with the correct repair of my BMW Hello, I'm not certain where the breakdown is occurring between BMW Cape Cod, BMW North America, and BMW Germany with the correct repair of my BMW station wagon, but the issue remains as of today, 11/5/20, yet again. There is a BMW 15 year passenger seat mat sensor warranty extension for code 93C3 for my 2006 325xi. I have been in to BMW Cape Cod SIX times (yes, 6 times) in less than 2 years for repair of this passenger airbag issue. My last visit was just this past 10/14/20. The passenger sensor mat has been replaced a total of 3 times in less than 2 years under this 15 warranty extension. As I'm typically the only person in my BMW, there have been zero passengers in my wagon since the last mat replacement on 10/14/20 so the issue isn't a result of any weight being applied to the seat. Absolutely no liquids have been spilled in the vehicle, so it's not a moisture issue. This repair issue isn't a simple knob being loose. It's for a passenger seat airbag issue that obviously hasn't been correctly addressed as of today, 11/5/20, when my wagon coded again with the same 93C3 error. Sadly, I'd like to give BMW Cape Cod 5 stars, but obviously I'm not able to because of my continuing airbag repair issue that continues to error over and over again. It's disconcerting to think that I'm not able to confidently have a passenger in my wagon. Thank you. More

Great service. Super nice to deal with, great communication, and very accommodating. I don't live near this dealership, so I didn't purchase my car there, - that had zero impact on their quality communication, and very accommodating. I don't live near this dealership, so I didn't purchase my car there, - that had zero impact on their quality of service. The dealership that I do use has a very high service bar (granted, I have purchased a dozen or so BMWs from them), I would put BMW of Cape Cod in that highest echelon of service category also. Exceptional experience! More

Both of my car buying experiences were fantastic at BMW of Cape Cod. They listen to me and worked with me to get the car I wanted and the process was effortless. The staff is amazing and really made me fee of Cape Cod. They listen to me and worked with me to get the car I wanted and the process was effortless. The staff is amazing and really made me feel special. More

Communication was great and cost of repair was less than the estimate. Maeve was very helpful throughout the entire process and the vehicle was disinfected when I picked it up the estimate. Maeve was very helpful throughout the entire process and the vehicle was disinfected when I picked it up More

Thank you. excellent service and the car looked brand new when I picked it up. Also the team took extra time to search for my missing key fob in the vehicle. Thank you again! when I picked it up. Also the team took extra time to search for my missing key fob in the vehicle. Thank you again! More

The whole experience was great. Ben was very knowledgeable and it was nice to not haggle over price. The pure price was lower then competition knowledgeable and it was nice to not haggle over price. The pure price was lower then competition More

Great customer service. Very friendly and professional. Maeve was excellent, she kept us up to date on the progress they were making on my husbands 1998 Z3. when it was finished we were pleasantly surprise Maeve was excellent, she kept us up to date on the progress they were making on my husbands 1998 Z3. when it was finished we were pleasantly surprised the price was a few hundred dollars less than the original estimate Maeve gave us. More

I will never purchase service from a Premier company again! They did a bait and switch with me. They told me I needed all new rear brakes and quoted >$950. Than they said I could transfer the remainder again! They did a bait and switch with me. They told me I needed all new rear brakes and quoted >$950. Than they said I could transfer the remainder of the service coverage for $700. I did that thinking it was still ridiculously expensive. When I got the car home I saw that they did not put new rotors on the car. When I called they said that they were still good and they resurfaced them. If that was the case why did they quote new rotors in the first place. On top of that if you ever bring your car in for this brake work they always say you need new rotors, "if we turn them they may not brake evenly". What a scam! More

Since it was raining that day , it was nice to drive right into a garage and not get wet. I liked that the doors open automatically and some one is there to greet you. I was greeted by Corey who was v right into a garage and not get wet. I liked that the doors open automatically and some one is there to greet you. I was greeted by Corey who was very polite and explained what would occur and how long it would take. He call just has he said about 2 hrs to say all was done and highlighted a list of work needed on the car. The car was washed and before getting into it , a gentleman clean down the steering wheel, shift and door before getting in. My only complaint is while waiting for my ride I found the doors very heavy to exit . More

Because of the mask the front desk gets annoyed because you can’t understand them not all seniors are totally deaf. You have to be patient dealing the public. Thank you for understanding you can’t understand them not all seniors are totally deaf. You have to be patient dealing the public. Thank you for understanding More