BMW of Cape Cod, A Premier Company - Service Center
Hyannis, MA

515 Reviews of BMW of Cape Cod, A Premier Company - Service Center
i3 service Brought i3 purchased at bmw of cc in for first service. Communication was excellent. Service was easy except for the fact that my car had not been vac Brought i3 purchased at bmw of cc in for first service. Communication was excellent. Service was easy except for the fact that my car had not been vacuumed in a while due to a very busy spring. Forgetting that I owned a bmw and the level of service that goes along with it, the crew at bmw of cc took on the large task of removing the clam shell driveway from my floor mats along with everything else! Slightly embarrassed and entirely impressed! More
In and out! Even though I came in for a quick oil change and the fabulous car wash, more service was required. With a loaner, I was off to the harbor for lunch a Even though I came in for a quick oil change and the fabulous car wash, more service was required. With a loaner, I was off to the harbor for lunch and a stroll. The time estimate was spot on and I was out the door quickly. Myles made the entire experience a pleasant one and he even commiserated with me on the unexpected cost! More
Exceptional service and customer satisfaction Professional service personnel that insure your auto is repaired to your complete satisfaction. I have complete satisfaction from the new purchase thr Professional service personnel that insure your auto is repaired to your complete satisfaction. I have complete satisfaction from the new purchase through 4 years of service. More
Handled a difficult problem well I had my old BMW delivered from Nantucket to this dealership to have an electrical problem fixed. The service department found that the car needed mu I had my old BMW delivered from Nantucket to this dealership to have an electrical problem fixed. The service department found that the car needed much more work than made sense to do. When I decided to just scrap the car, the sales team took title, arranged for a salvage company to come get it, disposed of the vehicle, and offered my a $500 discount on any car I chose to purchase, even though they made virtually nothing on the service visit. I really appreciated their taking care of a problem for me. More
Outstanding service!! I took my car in for a recall and I was assured they would take all the precautions so that I would feel safe. They met all my expectations and more. Thank you. I was assured they would take all the precautions so that I would feel safe. They met all my expectations and more. Thank you. More
My experience at the dealership was great there are most kind ,welcoming and helpful. Thank you Myles, see you on the next service thanks again. kind ,welcoming and helpful. Thank you Myles, see you on the next service thanks again. More
Recall on Air bags I was very pleased with service, service provided me with reminders the week preceding my visit, however, I actually do not need reminders as I alrea I was very pleased with service, service provided me with reminders the week preceding my visit, however, I actually do not need reminders as I already had it on my calendar. I was very pleased that service cleaned my car, as well. More
Thank you. Myles did a terrific job communicating in a timely and complete manner to get my car serviced on Saturday after I left it at the dealer late Friday ni Myles did a terrific job communicating in a timely and complete manner to get my car serviced on Saturday after I left it at the dealer late Friday night in response to an issue while on the highway. Thank you! More
Frightening Myles was polite and helpful. However, I am an Infectious Disease and public Health Physician and I am taking this pandemic seriously. People in th Myles was polite and helpful. However, I am an Infectious Disease and public Health Physician and I am taking this pandemic seriously. People in the waiting room were not wearing masks and some employees were walking around with no mask at all spitting into their phones and passing by much too close. I had someone waste their day to drive down from Provincetown so that I wouldn't have to stay in a waiting room. I was told it should be done by 4pm and when I returned I was told it was done and being washed. I told my ride to go home and I would follow shortly. Then found out it hadn't even been inspected yet (my reason for the appointment) and that they didn't do inspections, it had to be sent out. I had no place to be with all these unmasked people walking around. (Myles always wore a mask). It was a horrible experience. I have also dealt with BMW of the Main Line during the pandemic and it was a totally different experience. The sanitized the car when you got there and covered it with plastic while it was worked on. They gave me a sanitized loaner car and then sanitized the car before I got it back. Everyone was wearing masks and gloves More
I received wonderful service and prompt pick up exactly for the time scheduled. I am very happy to give Premier my business. I recommend this company to everyone. It is a pleasure. for the time scheduled. I am very happy to give Premier my business. I recommend this company to everyone. It is a pleasure. More